Advantage Rent-A-Car

If I could give zero stars that is what this place deserves. they only have one shuttle and i called when the plane landed as i did not have to wait for any bags and was told the shuttle would be outside waiting for me… well 45 minutes later it showed up after 6 phone calls… i was about to just take a cab to the place because the other rental car services shuttles had passed 25 times before e-​z /​advantage even came… then to make matters even better i told the lady NO insurance i have my OWN… well she got me with a hidden collision damage fee that i did not agree too… when i got to my hotel i called to ask why so much was charged to my card they told me that it was just a deposit and that all of that will come off when i return the car… so i go to return the car… the manager isnt there and i am told that if i dont close it i will be charged even more for keeping it open and should call and speak to the manager the next day… yup, so i did and guess what? theres nothing the manager can now do about it because i closed it and signed the agreement for the car…
i will be fighting this with my credit card company because i did not agree to an extra 85 dollars and i might lose but its worth the fight so maybe they wont continue to try and SNEAK money from other people too…
end of story… WATCH those hidden fees they are THEIVES

You get what you pay for. We forgot to rent a car and had to reserve one at the last minute. The web site made this place seem acceptable and they were the least expensive. We had to wait 30 minutes before we were picked up at PBI and the facility was quite far away and seemed to be located in an office park or something – essentially a window in a strange hallway. The guys behind the «desk» asked questions I don’t usually get (like the name of my car insurance). We picked the car up in an unmarked parking lot where a guy just sits on the curb waiting. He «checked» the black car for scratches in the dark. We were exhausted, got into the car and drove to the hotel in Boca. When we woke up in the morning we had a chance to see just how grotesque the interior of the car was. It was stained and filthy – like maybe food or vomit that had never been wiped up. The entire inside was disgusting. I took photos and then called the company. They said that since it had been raining, they weren’t able to really clean the cars. My options: 1. Drive all the way back and they will clean it (not an option when you’re visiting your grandma for one day) or 2. Get it cleaned and they will reimburse (not an option since my grandma would then have to sit on wet upholstery) 3. Future discount. It was the one time I was glad, if only for an instant, that my grandmother was blind – so she wouldn’t see what was under the towel we gave her to sit on. The drop off was also weird. We stood under a tree seeking shade until finally a van came to take us back to PBI. Never again.

We arrived at PBI late morning on a Sunday; NO SHUTTLES seen in the shuttle pick up spot for well over an hour. Only available phone number was the 800 number, and, after being on hold for 33 minutes, I was told that the driver was very busy & «he’ll get there when he gets there «. I asked to speak with someone from the local office, and the operator hung up on me! Almost 90 minutes after arriving, our driver finally showed up, and gave us a hard time for being cranky with him! We will not be using E-​Z Car Rental ever again.

This was the WORST service ever. I was stranded with a flat tire for 2 hours in summer Florida. The rental office did not pick up the phone. I was given ¾ tank of gas and told to have it returned full. In addition i waited for 2 hours to get the car.
This company does not stand by the customer nor do they help when I am stuck for 2 HOURS on the road with my 2 young kids.

Also, dba as EZ rent a car. Reserved online via
. Bottom Line: RUN as fast and as far away from this business. All the other bad reviews are true! Got a great deal online and when we picked up the car, the counter folks work on commission so they will try to extract any additional costs they can out of you. Since we didn’t bite, they gave us the worst car ever. Hasn’t been washed ever, hasn’t been vacuumed ever. Leaves, sand, ants and dust all over the interior of the car. Damage in 5 different areas (not dings or scratches). These are damages that need body work but they don’t bother to maintain it to any standards so they just mark it on the check out sheet. You must be careful with this one as I suspect they will make you pay for existing damage even though not caused by you. I paid in advance so I couldn’t get out of the contract but even if we were at the counter getting the car, you don’t get to see the car before you rent since you ASSUME there are standards but nope, not these guys, They don’t care about the condition of the car whatsoever. Good thing we only rented for two days. Also, business hours are 7 — 11:30 so if you have a flight outside of that you are out of luck. Even the Hilton says they don’t really associate with them when we asked if the shuttle was running at 6:30 for our morning flight. Poor management, poor policies, poor customer service, and very dirty cars. No reason to patronize this place at all.

I would give 0 starts if possible. Took 20+ minutes to get picked up when arrived at the airport, understandable being they have one shuttle bus. After arriving at the place to pick it up, I waited 30 minutes in line. This is not too horrific and I wouldn’t leave a review if that was all I encountered.
When going to return it, there are no signs for advantage or EZ rent a car, however all other companies have a sign. Typing in the address into google maps took me to a dead road in the middle of a runway (150 Australia). I tried calling the 1800 number on the signed papers several times and ‘nobody was available to assist’. In a nutshell, NEVER use this rental service, pay the few extra dollars and you will save yourself a big headache. If anything, the extra money is worth having access to more than one shuttle bus to a pick up location an 8 minute drive away.
To be fair I used EZ rent a car, but they seem to be the same at the same location. I can’t be the only one who had these Problems right?

I have never rented from Advantage before but was in a pinch in Ft. Lauderdale and figured I would take a chance. The rental counter person at the Ft. Lauderdale airport was friendly and pleasant to deal with. However, the car was filthy! The vehicle was covered in cigarette ash, coffee stains and suntan lotion. The fuel tank was even pried open. Even returning it was a hassle. Waiting in line for a shuttle to the airport (we returned it elsewhere) another couple had renter a vehicle from them and their vehicle was worse. Their seatbelt was broken and the tires on the vehicle were bald.
Renter beware!

I was prepared for the worst given the reviews, but I have to say that our experience was pretty positive. The car was exactly what we reserved and was fine for our stay and drive to Orlando and back. Return was fairly painless and we received our deposit back the next day. I was expecting some hidden «gotcha» fees, but the receipt was exactly what they said it would be. My only complaint is that we waited a good 20 minutes for the shuttle from PBI. However, the return trip was quick and right to the gate. Not as seamless as the experience at Sanford, but overall it was a pretty good experience.

Worst experience I have ever had. Took an hour to get the car I had reserved. Slowest man to deal with and the absolute rudest. Never ever use this company. Worth another $ 30. Enterprise is worth it

If I knew how to give this location zero stars I would. The shuttle arrived after waiting 10+ minutes (since there was obviously only one) and watching other companies have 3 or 4 shuttles pass through. The shuttle Driver was rude and all the seats look like someone had diarrhea on them and they barely tried to clean it up. Once we got off the dangerously driven shuttle and were rudely ushered off, we came to find out the facility was in a tiny little office located inside a hotel storage room. The person that «helped» me was obviously new and had no idea what she was doing and had to ask for help numerous times from other employees that clearly didn’t give a crap about helping her or me. I found out I had to put a $ 200 deposit down on the car rental which is unique to me since I’ve rented many cars before without having heard of such a thing. I should have followed my instincts and walked out at that point but I pressed on due to time constraints. The computer crashed (no shocker there) so we had to redo the entire reservation, which was prepaid, all over again. We reserved an intermediate car and received a Toyota Prius which was not listed on their options for intermediate cars but that was all they had, of course. At this time the gentleman that rented before us came back inside the office to ask for another car since the one he received had low tire pressure. Finally after three people had been helped next to me in line we received our keys and were told to go back outside down the sidewalk over to the parking lot where we were dropped off to gather our car. We handed the keys to a guy in a T-​shirt and realized that the other attendees were turning on the car alarms in order to find where the cars were parked. The Prius pulled up and I could tell on the outside it had not been washed. The inside was dirty, not vacuumed or wiped at all, other people’s garbage had been left inside including coffee stains in the cup holder and paperwork with people’s personal information. There was a MAINTENANCE REQUIRED light illuminated on the dash and the car smelled awful. Again we were already late waiting for the shuttle so my husband talked me into not going back and just getting on with our trip. DO NOT EVER USE E-​Z RENTAL OR ADVANTAGE. I was completely dumbfounded and disgusted at this entire situation.

Not the worst, that award goes to Payless who doesn’t hold cars when you make a reservation, but listen to this story, maybe you have a similar story:
After waiting for the shuttle bus for at least 25 minutes (we called and they said they were dropping off disabled customers… possible but the least likely to rent a car, let’s say I’m a skeptic)
Ruben, our customer representative told us our car was a VW Beetle. We questioned how this could be considered a compact car, as we pre-​ordered, but he was adamant, even though I said it was supposed to accommodate 4 adults and a suitcase for each. He handed us the keys and said someone would show us where the car was. No one was around so we used the fob to hear the beep and found a powder blue VW Beetle. We looked inside and concluded this was going to be torture for 4 adults. We tried to fit our carry ons in the trunk and could only fit two. Frustrated, embarrassed in front of our friends, hot, angry and delayed, we returned to the counter where Rubin was located. I explained that this was not going to be acceptable. After he informed me he was not hard of hearing he told me the key fit an SUV. The horn we heard was for the car next to the VW Beetle. I’m sure the yahoos behind the counter were having a good laugh. I wonder how many times a day they pull this prank. F#*cking idiot.

Have been waiting almost 30 min for a shuttle. Was told they only have one that circulates! Have seen every other rental car van a hundred times! Poor customer service

Advantage car rental at the Palm Beach Airport location is a ‘disadvantage’ for the traveler. Here’s why:
1 Rental counter in terminal sign is not visible.
2 Waited 20 minutes for the shuttle, called them asking where it was and we were told no one called them from the terminal Advantage counter saying there was a customer. Then we asked how long it would be for the next shuttle and they said 15 minutes because they drive slow.
3. Car dented and dirty-​sticky dirty!
4. Car key did not work.
5. Car pulled to the right.
6. Trunk did not pop open.
7. On return they over charged us and said it was only a few bucks.
One thing for sure is, if you want service and a decent rental, avoid Advantage.

The absolute worst service in any area of service I have ever seen!!!
Almost 2 hours to rent a car. All they do is bullshit with one another. They do not care about the customer! If this is the culture throughout, then this is the last time EVER.
What an inconvenience!

I rented from Advantage for the first and probably last time. I was told when I got to the rental area that the car would be upgraded to a convertible, which was nice until I saw the wreck that they were renting me. This car looked like it had been used and abused. While driving the car for a week or so several of the lights on the dash went on, likely because the car was in bad repair and had been rented for years. I could not figure out what the lights were because there was no manual in the car. It was embarrassing to drive the car anywhere. The only reason that I give two stars was because the staff outside of the bus driver, was nice and attentive.

Poor signage in airport because they share a booth with another agency. Requested pre paid gas. Discovered at return that wasnt done. They made it right but still didn’t need the hassle. Car was fine and price is right, but probably will use another place next time.

One Rep. At Counter… 7 People In Line… I Get To Front And He Sends Us To Shuttle To Hotel… Get There And The «Wonderful» People That Where Behind Me In Line At Original Counter Are Now In Front Of Me… I Mention To Guys Behind Counter… «We’ll Be Right With You…» HORRIBLE Customer Service And Counter Set Up. I Waited On The Shuttle And Returned To The Airport… The 7 Dollars That I Was Saving Renting From advantage Wasn’t Worth The Headache For Me… Will NEVER Rent From An advantage Location.

I don’t what people are complaining about but this was the easiest car rental place I’ve ever experienced. We landed as PBI and as soon as we got to the rental counter we were serviced immediately. All of the other car rental counters had long lines. The lady at rah counter immediately took out information and explained all of our options to us about the rental. We were quickly whisked away by the shuttle that took us right to our car which was at the Hilton hotel — 5 minutes from the airport. What I loved was that they actually had our car in the parking lot parked right outside of where the shuttle pulled over. No walking through the lot and searching for our rental. Return was also painless and super easy. Also wanted to mention that this was the cheapest rate around. Car was clean and in good shape.

As rental car locations look, this Advantage location is pretty spiffy! Located in the Hilton, after a check in with Bill (who was great by the way!), our car was driven around, valet style, for easy pick up. No gated lots, no hunting for an available car, no spike strips — just a fast and friendly experience. Our rental came to about $ 35/​day for a Jeep Patriot including all taxes.
You can catch a free Advantage shuttle to/​from the airport, but we needed a cab to the port to catch a cruise. If they recommend Hancy Taxi, DO NOT use that company. Hancy tried to quote us $ 40 for a ride that ended up costing $ 12 on Über.

I don’t recommend this rental agency if you’re arriving in the late evening. The after hours system for pick up isn’t very reliable. Needless to say I called their after hours phone nbr and received no call back. Ended up renting at another counter for probably $ 70 more than the «cheap» rate I had found online with Advantage. They say in Spanish, cheap is expensive. And it is!!!