AutoNation Cadillac West Palm Beach

My car was went in for overheating issues, after a bad first experience I wrote a negative review on the email survey I was sent. Only to end up having to take it back 9 days after getting my car back for the same issues. They are denying that the cause was related to the original repairs so they don’t have to take responsibility. After saying I wanted the number for the corporate office the service manager told me he to look up the number myself and that he wanted me to pick up my car because he had «the right» to refuse my repairs because I wanted to complain. I WOULD NEVER RECOMMEND ANYONE GOING TO THIS DEALERSHIP! Horrible customer service! STILL NOT FIXED AND ENDED UP WITH POLICE HAVING TO COME. They wrote a fictitious multipoint inspection while myself and the officer waiting and I have both reports to prove it!
I will continue to sharing my story until the dealership admits it made a huge mistake, the man called the police on me because I was telling him something is still wrong with my car. The police departments report will clearly show the magnitude of just one of the many experiences I have documented on this. Every email, call and compliant logs With every social media outlet their is. All of my encounters this far has either been extremely disrespectful or a complete disregard of customer service and all I wanted was my car to be fixed correctly. My car hasn’t run right since I’ve had it back but I knew that there and again refused to fix or acknowledge my concerns. Then after he calls the police department on me; someone in corporate thinks it a great idea to have him call and email me just to then say I don’t know what I’m talking about, was it because I am a woman?
To be continued until resolved…

My Service Advisor, Mike Fixler, was very professional and courteous. I appreciated the efficient service. The wait time was less than expected. It’s a pleasure bringing my vehicle to a first class operation!

First time ever at any AutoNation dealership and I couldn’t be happier! I just loved the feel of the place, Our sales guy Perry was awesome! He was very knowledgeable about the SRX. Our entire buying experience couldn’t have gone any better, Highly recommend AutoNation Cadillac! We will be back!

Adam Kay at AutoNation Cadillac has been AWESOME! We got our Cadillac SRX in amazing lighting speed! The customer service is amazing!!! We are getting our 2^nd Company vehicle next week. I have to say this is the best experiance I have had. Thank you Adam

They where great when it came time to get the deal done and get that $ 700 bullshit dealer fee but if you ask for a second set of keys, they can’t help you out. That will be $ 30 he tells me talk about great customer service just bought a car from you but can’t get two F’ing sets of keys

So i started out texting with
And i told the guy what i was looking for and he told me to hold on That he would have to make a call He text me back and said i found the car the color with sunroof and nav i was like great and he said it was at AutoNation Cadillac WPB Then this great guy called Rudy Lavelanet called me we set up a time and date went to the dealer the car was up front did the test drive loved the car and it was done Rudy Lavelantet transferred my xm service to the new car and called my insurance company took care of all that for me And had my onstar ready to go and out the door we went OH my car is a cadillac ATS also i would like to say go see Rudy Lavelanet for your new car Please call him and set up a time to come out 561−845−5500 Ext 3561 also thank to Jackson Hughes Ernie Neuwald and Mike Fixler for being really nice and making the whole thing stress FREE SO A BIG THANKS GUYS

I took my car for service at approximately 8:30am, on my way to work. Simple oil change and diagnostic, as the engine light came on. The porter crew could not have been nicer. However, it took FOREVER for the service writer to figure out what he was doing. Seriously… i stood in front of him for approximately an hour while he squinted at the computer, trying to figure out their system. It was evident that he was new, which he confirmed. I’m a pretty patient person, but an hour? Really? I really didn’t have time for him to be learning while i waited.
Finally got out. At approximately 3:30 that afternoon, he finally called to tell me that not only had they not touched my car, but they would not be getting to it that day. And I was summarily dismissed, without apology or explanation. So I arranged for my husband to come pick me up from work, and drive me in again the next day. Waited all day to hear from him again. Finally at 5:30 I got an email from the service writer that said I could pick the vehicle up by 5:45 p.m. I was already on my way home.
Of course the bill was much higher than i ever would have thought… typical dealership. Disappointing… for some stupid reason, i thought it might be different. Silly me. If it walks like a duck… I could and should have taken it to my normal guy.
So, for a simple oil change and replacement of the solenoid, i was without a car for 2 days. Unbelievable.
Won’t make this bad decision again. The porter crew earned the 2^nd star.

I wouldn’t even give this dealership a star if I could. From the moment I walked in, I felt uncomfortable. The man who made my experience truly awful was maintenance man Jay. Guy was a straight up douchebag! I’ve never been spoken to like that before. He obviously lacks customer service skills so it surprises me that he is even able to deal with them. I’ve had to deal with many Cadillac dealerships before and they have all been great. This one however I will never return to.
While I’m on Cadillac. How can a company like them not keep up to date records or past services or repairs on a nation wide network. I move a lot and have had different services done in different states. How am I expected to keep the receipt from a past service from another state and remember to bring it on the road with me to Florida and show it? If I did that for everything if need a freakin u haul just to bring everything. I find it makes Cadillac obsolete to other car companies. I also have an Audi and let me tell you, they are well above standard compared to these clowns.

stopped by the website to see what the lowest price car I could get into was, and wound up getting a call and buying it. Very pleased with Eric and the gang there. Love my CTS

Best car service ever!!! From Brian the sales rep to Tim the manager and John the gm were all great. The best price, best customer service, professional all the way and the best car experience I have ever had.
I shopped them around and their price was unbeatable so we ended up leasing two new vehicles. If u are ever in the market for a car and it not a Cadillac I would still recommend you buy a car from them.
Sincerely
Ali M.

If you are looking to buy a Cadillac — this is the place! When you visit, ask for Ed (in new car sales). The dealership overall is fantastic, but specifically Ed is very detailed, taking the time to know the cars inside and out, plus he cares about his customers and making sure we were happy was his top priority. We just bought a 2015 Escalade last week and David, the Sales Manager, was great to work with as he searched for the specific vehicle for us. And Ed communicated extremely well, continually keeping us in the loop on the process.
We’ve since been in for service (to add wifi and pin striping to the vehicle) and the team in service is great — it was the best service attention we’ve seen from a dealer. Overall, great place and we’ll be buying more cars from Ed and AutoNation Cadillac.

I would give them high marks for service. Eric service person was very professional lEd Olson

Best customer service ever! I have recently purchased a Cadillac SRX that had a small issue. My service rep James Korber made bringing my car in a wonderful experience. I’ve had Mercedes, Lexus and Infinity vehicles and have used the service dept. NONE compares to the hospitality from the service dept.

The whole experience at AutoNation Cadillac WPB was wonderful. Rudy was knowledgable. He found exactly the car I wanted. John the GM came up with a deal my husband could live with. Sophia took care of our paperwork quickly in spite of a power outage. Everyone on staff went out of their way to help us. Bravo!

If you want a zero pressure car buying experience and you love Cadillacs as much as I do head to AutoNation! I bought my used CTS from Annette and it was the easiest vehicle transaction ever! She is a super nice, laid back, knowledgable, friendly but not obnoxious, no pressure salesperson. Also worked with Sophia in Finance Dept. who was very, very efficient and got us out the door quickly. After a horrible experience at Braman (I will NEVER buy a car from any of their dealerships; rather ride a scooter than deal with them again!) this AutoNation dealership was a refreshing change of pace.

Stopped in to check out a new XTS and left with one and a great deal. Perry, the salesman did a great job, very patient and very knowledgable. I would come back for my next lease.
Great Service and great service department.

I have been a customer for many years purchasing several cars. I have enjoyed working with Benny as my salesman and the crew in service is always top notch. They deliver my car freshly washed, vacuumed and ready for the road.
I would recommend them to all.
Rob.

AutoNation Cadillac of West Palm Beach is and always has been great to deal with. I actually got my Escalade from AutoNation of WPB in May 2012 and every time i have a question or concern they’ve been great. I’m actually looking forward to next year when i plan on getting the 2015 Escalade.

Bought a Cadillac Escalade yesterday at this location and it was the most pleasant car buying experience we’ve ever had.
We drove over an hour to get here, after confirming the car we saw on-​line was still available and the price was accurate. When we arrived, we were greeted by Benny, our internet salesman who was busy so he introduced us to Jay, who took us on our test drive and walked us through the purchase from beginning to end. We got a fair price and they really went above and beyond to get us the deal we needed.
My one and only complaint is the amount of people you have to deal with and why it takes so long once you’ve made your deal:!the salesperson, his manager, the internet manager, the finance guy, the girl getting your plates — it took 5 hours and was exhausting. Also, the finance guy Jackson, he really needs to learn better people skills. He kept cracking these corny jokes like «don’t worry we’ll only be here another hour or two» after he knew we were getting annoyed with how long it was taking. Oh and i thought my husband was going to punch him in the face when he said «who’s that handsome guy thats getting a new car?» Really. Dude what works on the 65 year old ladies doesn’t work on those who work in the real world with business people on a daily basis. Nice guy but I suggest some career coaching on how to read people.

I have bought over 50 cars in my lifetime, and I just bought a new Cadillac XTS at Autonation Cadillac West Palm Beach 2 days ago. I was blown away by these people. I got a fair deal, on a great car. And to top it off, after we had agreed on a price, they came back and said they had found an additional $ 1300 in rebates I was eligible for. Sales guy Eric Griffiths and Sales Manager Tim Beverly went above and beyond to make this deal happen. Eric spent 45 minutes with me yesterday going over the details of the car and all of it’s complicated electronics. There wasn’t much he didn’t know! Would I recommend them? Absolutely. Can’t review the XTS yet, but I traded in a Lexus LS 460, and so far, I’ve been very impressed. I’ve owned Cadillacs before, but this one is the best so far.