Banyan Property Management Inc

The property manager at Lexington Club is one of the worse I have ever encountered. No personality, and nasty to boot. He has the worse attitude I have ever seen. Their accounting department is just as bad. Mistakes after mistakes. Steer clear of this company. How he ever got got a job as a «Manager» is beyond me!!!

This is a terrible property management company, not that there are any good ones. If your HOA is considering Banyan be warned they are unresponsive to residents, if they respond it will be to advise you: a. it will cost you money b. not something the HOA takes care of c. be done shortly, which means in no less than 6 months d. confuse your issue with someone elses and then be totally rude to you when you try to straighten it out e. lie to you.

This review is only for Keisha Pepper who’s been a great property manager at the Emerald Isle at Laguna Lake. There were lot of turn overs and none of the property managers were ever available to answer calls, let alone return calls when you leave a message. However, I knew that there was something different about Keisha when she returned my call after I left a message. She was super friendly, knew exactly what was going on at the property and most importantly, she knew each individual who was living on the property and let me tell you, the property is huge! Trying to manage a property w/​o a realtor or a property management has been most difficult from California. However, having Keisha at the property and knowing that she got my back makes me feel a whole lot better. She also referred me to a fantastic guy who gutted my place out after previous tenant trashed it. I am a happier person and don’t worry or fret much anymore knowing that Keisha is there! I hope she stays there for a very long time.

I deal with the folks at Banyan all the time and they are great people to work with. They are always willing to help and are very proactive on getting issues resolved.

The worst. My community is managed by Banyan. I literally have to call dozens of times to get a response from my property manager. When I finally reached my property manager, she was incredibly rude and accused me of lying (when I said I’d called and left several messages). I contacted her supervisor, who barely offered an apology. I think the property manager has since changed, and I’m experiencing the same problem– left messages, and no response. I’m sure when I hear back, I will be greeted rudely and unhelpfully. As I said… the worst.

As a follow-​up to my posting on 1 October: After posting my review of Banyan here I sent a link to it to Banyan. Shortly after I received an email from the President of Banyan, one Mike Quinn, not to apologize for the poor performance of his employee and company but rather to summon me to call him so that he could have the opportunity to defend his company and employee — essentially, «calling me to the principal’s office». Mr. Quinn’s «summons» was ignored.
I wish my HOA would drop Banyan. The HOA over at Sun Terrace at the Oaks did and I’m sure they’re happy about it.