Call For Plumbing Inc.

We just purchased our home and have decided to do some repairs and upgrades to our new home.
We had a scheduled appointment for a tech to come and give us an estimate to replace our outside leaking water bibs and run new lines for a new hot and cold faucets to use outside.
A couple of hours before the scheduled appointment the tech called and left a very rude voice message because we were in the back yard and didn’t hear the phone ring. Before we got the message, he called back again and my wife answered and described to him what we were looking for. Before she could finished, he interrupted and said he would call right back.
After a while, he did call back and very rudely told my wife that he had previously been to our house and that he remembered that he just didn’t get along with her and therefore refused to come to our house.
How can that be? We are new to the area and have never called them for a service call before.
I would absolutely NEVER recommend this company to anyone.
Beware of getting insulted even if you are totally innocent.