La Quinta Inn & Suites West Palm Beach I-95

WORST HOTEL EVER! Apparently my reservation had not specified a NON-​SMOKING room. When I got there at 9pm I was told there was only a smoking room. I got asthma and i sure as hell would have made a huge complaint if I had an attack there and then. I had to stay there since there were a few hotels around but didn’t seem to have rooms and it was very late at that point. I paid around $ 200 for a cheap dirty room that had a huge smoke odor. One of the lamp shades had blood on it. The lock wasn’t even working and a worker tried to come in. He apologized but staying there alone with another family member. we were freaked out. Disgusting. The breakfast was mediocre and they took the food back into the kitchen 15 minutes before 9am. Worst customer service. The only thing I appreciated was the fact that there was a shuttle to the cruise and the driver was Super friendly! Next time i would rather pay $ 300 for a night somewhere safe.

Crack hotel, gross and dangerous. There was a woman by the back door letting prostitutes in the back door. Disgusting.
We booked a non-​smoking room and they put us in a smoking room. It was 9:30pm so we checked it out to save the trouble of finding another hotel.
Smell was so intense, weed, crack, meth.
Took an hour on the phone to get a full refund.

If I could give this place no stars I would. The photos are deceptive. Upon our arrival, Drug deals were going down in the parking lot and there was a smell of weed throughout the hallways. The hotel was just generally unclean and not well maintained. The toilet in our room was broken, the room reaked of smoke, and the bed felt like we were sleeping on a board. It appears that originally this was a nice hotel but it’s now overrun by drugs and not being cared for at all. I never write reviews but this hotel was so bad I can’t help myself.

If I could give this hotel a ZERO star rating I would. We frequent LA Quinta hotels often and are usually extremely happy with our accommodations and service; this was not the case at this hotel. To start with, our. room was very small, but that would have been okay. Our bed had three pillows none which didn’t exceeded an inch in thickness. We asked for additional pillows and were told none were available. I had to sleep (little that I got) with towels folded behind my almost pillow. Next was the awful bed that had more lumps than my mother’s mashed potatoes so, again, say goodbye to any restful sleep. In the morning, following a fit of sneezing, I looked for tissues. You guessed it NONE. Finally, if you wanted room coffee, you had to carry the machine over to the bedside stand because there were no outlets anywhere else. All-​in-​all, LaQuinta management should remove their name from this place.

The only thing that brought us here was the price and pet-​friendliness. Our house was being fumigated and we needed a place to stay. This hotel was «a place to stay» but I found myself taking the stairs to avoid elevator rides with prostitutes and other unsavory, unshowered individuals. Being a local, I was aware of the sketchy locale but thought I’d give it a chance. Please: DON’T give this place a chance. Ever.

We were going to stay but when we arrived Ali at front desk was very rude to everyone in front of me including myself. Ali rolled her eyes at everyone that walked in and said «uhhhhh» because she was so annoyed to see that more people were trying to check in as well as rolling her eyes at people that were guests that just needed help. She should not be working with people. I suggest she get a job doing dishes because she hates dealing with people! I had to cancel my reservation because I didn’t want to stay there seeing what goes on at here. I would never suggest anyone to stay here. I just took a look at the room and the beds were undone and the whole 5^th floor spelled disgusting like smoke. I was horrified at all this. I stayed at another LA Quinta instead. My family and I loved the other one that we stayed at. Everyone was happy at the hotel that we actually stars at. Ali at the palm beach lakes LA Quinta should be fired because she doesn’t want to work there.

The room looked a bit run down, but for the most part looked clean. I’m super happy that LQ accepts pets so I overlook a lot with cleanliness because I know that can be tough. The breakfast times are way too early of the checkout time is 12pm. I would suggest at least 7 to 10 or 8 to 11. I get that you cater to business people and workers but what about the people on vacation. Don’t just assume we will go to the Marriott. Be more well rounded business… need more explanation on the reward program and what it will take to get a free night. All LQ’s should sell that product and talk their brand. At breakfast the waffle batter tasted awful and we had to toss them out and opted for a bagel, cream cheese and a boiled egg. Much better but original choice. Just look into details more and it will more you up. Convenient location though, close to the new Palm Beach outlets and close to interstate.

Not a bad place. The staff are very nice, the beds are comfortable, and the main areas of the room are clean. The hotel could afford more toiletries so you wouldn’t, need to ask for them, have better lighting in the rooms, clean the corners of the room, and replaced broken electrical covers that are everywhere. The biggest problems are the noise from the hallway and the jet engine that is the bathroom fan which doesn’t even work well.