Lumber Liquidators

I’m writing this review on behalf of my parents to serve as a warning to anyone considering doing business with Lumber Liquidators in the near or distant future.
My parents recently purchased a new home in Boynton Beach and wanted to make some improvements, starting with the floors which were originally tile. After searching for nearby retailers they decided to visit the Lumber Liquidators store in West Palm Beach on September 26, 2015 (09/​26/​2015). Upon arriving they were attended by the store manager, Julia Ritter. My mom and dad browsed their inventory and found a floor sample which they really liked. But they still weren’t convinced that they should give them their business since it was a rather large purchase.
This is when Julia interjected by offering them the service of an installer that frequently works with their store. My parents were reassured by this since they liked the idea of using someone that came highly recommended. Additionally, Julia provided my parents with a ballpark range for the installation services given the details they shared about the project and her past experience with the installer. The figure she quoted them in the store was roughly $ 4K — $ 5K.
My parents bought the flooring and the installer visited their new home the same day to create a quote. This is where the problems started. Despite the installer coming to visit their house the same day they purchased the materials, a full 15 days elapsed before they were given a quote. By this time, the purchase of materials had been finalized and all the wood had been delivered. When the quote finally did arrive it was $ 10K, twice the verbally quoted amount.
This greatly upset my parents because the only reason they made the decision to purchase the material on 09/​26/​2015 was because Julia reassured them that she would coordinate with the installer to provide them a quote and deliver the materials. Each time my dad interacted with Julia or anyone at Lumber Liquidators during those 15 days he would reiterate that he had still not received a quote for the labor. Yet materials continued arriving at the house.
Eventually they decided that enough was enough and returned the materials to the store because they felt they had been lied to. This is when Lumber Liquidators decided to drop a second surprise on them. Denying all responsibility for their own negligence, Lumber Liquidators told my parents that they would be withholding 20% of the amount they paid for materials to cover a restocking fee.
My parents asked me to write this review on their behalf because they would like to help others avoid having this happen to them. They lost a lot of time and money returning the materials due to Lumber Liquidators negligence in providing my parents a quote for the installation in a timely manner. An honorable business practice and sales mentality would have been to provide my parents with a quote for the installation services which they recommended prior to selling them the materials.
After the disaster with Lumber Liquidators my parents continued to search for alternative options. Everyone they have spoken with since has given them written quotes in the $ 4K — $ 5K price range. This reinforces that Lumber Liquidators and their installer are not to be trusted. My parents recommend Quantum Flooring as an alternative to Lumber Liquidators for anyone currently in the market. Not only is the quality of the materials better overall, it’s cheaper too. To top it all off, they will only be spending $ 5K through the installer provided by Quantum Flooring.

We had been going around what shade and Julia was very happy to help us. she is by far the most knowledgeable and professional you we I’ll come across… the store is clean and they are holding our purchase for us… small deposit so that we could get the Sale price. .nice …great all around experience..

We had an excellent experience with the West Palm Beach Lumber Liquidators… All of the employees were friendly, helpful, and professional. It is refreshing to find good old-​fashioned customer service, in particular we found that Julia went above and beyond to make sure they exceeded our expectations. Even the guys who loaded up the flooring in our truck were careful in loading, so surprising these days but we were sure happy with the positive attitudes & finding that even the warehouse guys actually care about the customer. We purchased the highest quality solid red oak floor and it is absolutely beautiful… After shopping around, we also purchased our 5 ¼″ baseboards from Lumber Liquidators – their prices were the best & the base was solid wood instead of the primed MDF you find at the big box stores.