Palm Beach Tours and Transportation

All who know me would attest to fact that it is not in my nature to write negative reviews. However, Palm Beach Tours & Transportation left our family with no other alternative, & we hope that no one else’s wedding culminates as our daughter’s did. For 9 months prior to the wedding, there was enjoyable & meticulous planning for our daughter’s Valentine’s Day Wedding at the Royal Poinciana Chapel & Flagler Museum. We were confident the day would be as we imagined & are so grateful to Pastor Norris & his wife, Chez Gourmet Caterers, Atlas, Xquisite Events Florists, Fabuluxe Wedding Planners, Flavor Band, & Jessica Savidge Photography. Sadly, however, the transportation situation took us by complete surprise & continues to leave us in dismay! The sales contact we worked with assured us we would have 2 buses, each assigned to transport to & from 2 hotels where our guests were staying. They were to be at our service from 4:15 until an «estimated end time of 11:45,» according to the paperwork. They were to remain in the parking lot available to guests who wanted to leave before 11:00 when the wedding ended which was the situation for 97 & 85 year old grandparents along with families with younger children who all went out to leave at 9:45. Their bus was not there, & the other driver told our wedding planner that the other driver must be with another company & that he could not do the run as he was only contracted to one hotel route! When the wedding planner reached Yvonne on call with the bus company that night, she was at a loss regarding the whereabouts of the bus driver so the wedding planner & several distraught family members came to get me. I went outside where several of our Ft. Lauderdale neighbors graciously offered to take the elderly & young to their hotel & return for their families who needed to leave early also. Twenty minutes later, upon our neighbor’s return, they said the bus driver had returned also, & at 11:00, he took a group to the hotel, but at 11:30, when the bridal party & my husband & I were waiting for one of the drivers to return, our wedding planner & I spoke to Yvonne who apologized profusely as the driver she was begging to come back, refused. Since it was 40 degrees & late, we told her we did not have the stamina to continue with this & called Über! The following Monday, I went into the office where Christina, the office manager compassionately apologized saying that Yvonne should have contacted her, & assured me she would look into it & get back to us. A week passed, & I called leaving a message, but did not hear from her, & a week later my husband called, & it was the same apologizing, coupled with more apologizing for not getting back to us, saying she had spoken to all involved so it would not occur in the future, but would have to get back to us regarding some credit of the $ 2,000 charge. To this day, over a month later, there’s been no call or credit! It’s truly shocking that a company can have such inconsideration & little regard for others as a monumental celebration was involved that should have gone without a glitch as Christina stated it was not complicated: 2 buses & 2hotels!