Sixt Rent a Car

I have Rent many cars in the past. Gold member with hertz and enterprise. For this weekend they didn’t have a minivan so I decided to try Sixt. Will never do again! I never had such a bad experience like I had with them. I know agents get a commission of sales so I always take my insurance and decline all optional services. She lied to us and said liability is mandatory and added 20 dollars per day, even after I declined it. And confirmed with my insurance. Then she said is 50 c per mile! When I showed her it was unlimited in the voucher I got. My 180 dollar rental ended being 500. Never again! Thieves!
Update! After declining their service we decided to go to budget! They helped us without all the bs. We decided not to use Sixt. She said she would void the contract. Few days later I got an email with a charge for $ 90. They charged us for one day. We didn’t even see the car. Unbelievable. What are you thinking. This to me is crazy. How are you training your employees. I will call my credit card to charge back the transaction. What is wrong with this company!
If you want to fix it before I call the cc company my doc is 9 339 036 923/​00/​m/​00/​n customer 9 839 651
And please fire that employee

Fantasy cars at a great rate. Rented a Mercedes CLA for a week and loved it great ride was testing the car as I am looking for a new car so rented it for a week now proud owner of new Mercedes.
Would rent from SIXT Rental again.

4 Months after my Sixt West Palm Beach rental I received an email with more than $ 400 dollars in charges due to a defective tire on my rental. Let me say that I drove the car from the airport to the inside garage of my Marriott property. The next morning when I went to get the car, the tire was flat. After several calls to o Sixt roadside service I finally got an answer and a promise to be right out. Of course they never showed up. Luckily the Marriott staff couldn’t have been better and insisted on changing the tire. Returning the car to Sixt was another ordeal at the counter, but who would ever suspect that 4 months later I would get billed for a tire, rim and week of the car being out of service. Sixt NEVER AGAIN!!!

Bad experience. I reserved and pre-​paid (they have a no refund, no cancellation policy) a BMW 5 series or similar sedan. When I arrived after waiting in line for half an hour they informed me they didn’t have the car I rented, and I could either wait for one an amount of time described ambiguously as only «it is going to be a while» or I could take an SUV they had. I had family with me and simply had to get out of there. They didn’t mention that this SUV was a downgrade from the car I paid for. When I went back inside to point out that this was car was a downgrade from the one I purchased and paid for, they told me I had to call them later that day and ask for the price adjustment because only the manager could do that. When I called the location I got no answer. When I called the 800 there was an automated message there is no customer service on weekends. I don’t want this junky domestic SUV and now I’m stuck with it for days — and I paid for a BMW 5. Moreover, I have to pick up my 90 year old grandfather and I’m concerned this SUV is going to be difficult for him to get in and out of. I recommend people stay away from this rental company. I observed many other unhappy people in their store today.
Update:
I finally got a hold of them at the location after calling more times. They told me I could drive 40 minutes each way back and they would swap the SUV for a sedan, but that this sedan may have a passenger seat that is stuck in some position. Earlier they had suggested that I take the SUV and drive it to another one of their locations to swap it for the car I had rented, so I offered to take the SUV to the nearby Boca Raton location. Now they told me I’d have to call that location and arrange the swap myself, and they refused to help with it. So I called the Boca location and I had to explain what they did at the other location and ask them if they would help and as you might expect, they refused and told me to go back to the airport location. This has been a horrible time wasting experience.
As per the response comment below I am sending my reservation number to their customer service email and I will post here what the results of that are. At this point we are in the fourth day of the rental
Update Number Two:
Via email exchange (despite several calls) they apologized and adjusted my bill to reflect the cost of the vehicle they actually provided, and offered to send me a «double upgrade» coupon via mail in the next 30 days. Overall, this experience was terrible. In the end I had to fight just to get them to charge me the correct price for what I got, and I’m far from excited about the upgrade coupon. I’m still shocked that they can offer no-​money-​back rentals and when you get there they don’t even have the car you rented, and when they should have put me in an upgrade — and they did have many upgrade cars in the lot — they instead downgraded me and subjected me to a nightmare of calls and emails in order just to get my bill adjusted to reflect that downgrade. This was the worst experience I’ve ever had renting a car. If anyone wants to buy an upgrade coupon, I’ll sell it to you. Enjoy.

This place is terrible. I will never book another rental car from them. I recently booked a rental car through them for a recent vacation in Florida. Almost immediately after doing so, it was clear that I shouldn’t have. They hardly ever answer the phone, even though I called them multiple times during normal business hours. Their poor customer service continued when I got the rental car. The car they gave me was supposed to be equipped with GPS and satellite radio. Both features stopped working for no reason after the first day. I called the car company and as usual received no response.
The real kicker came when I returned the car to this dishonest company however. They claimed that I hadn’t refilled the gas tank all the way to the tip top, as if that was the level that they had given the car to me at. I had in fact filled the car up before returning it to them, but used AT MOST a gallon getting the car from the gas station to their jalopy lot. Even with the gas I burned getting the car there, the tank was still more filled than it had been when they gave me the car. They charged me for 4 gallons of gas at $ 8 a gallon, even though gas stations in the area were selling at a little over $ 2 per gallon. I protested for as long as I could, but I had to catch a flight and had no choice but to pay.
I will never use this awful, deceitful company again. They are crooked, lazy thieves who do not care about their customers.

HORRIBLE. Had to wait over an hour to get picked up by the shuttle. Nobody would answer the phone. Was rushed when we picked up our car and lied to about the fees. Wasn’t told that there was a windshield wiper missing from the car and when tried to call and report it after driving away– couldn’t get in touch again! Complete rip off. Don’t believe the cheap prices they tell you– it’s all a scam!!!

My cousin and I used this car rental company, it was the WORST experience I’ve ever had renting a car. Safe to say neither of us will ever use it again. We waited about 40 minutes for the van to bring us to the office (says it comes every 15minutes), when we tried calling both the drivers phone and the office phone, neither answered. When we got to the office they didn’t explain the bill to us fully and charges that were NOT expected were made. The car was missing a rear wiper and we weren’t informed of it before hand, when my cousin attempted to call the office to notify them we once again got no answer. We were later informed that part of their policy is to not answer the phones if there are customers in the office… What? If you’re going to run like that at least have employees designated only to answer the phones??? It took over half an hour to get in touch with the office which wasted time on our vacation, not to mention when we saw what we were charged (which was different from our bill) and once again tried to contact the company. Overall the customer service is HORRIBLE. The prices seem low but we certainly were screwed over. Do yourself a favor and use anyone else!

Obviously, my five star review is indicative only of my experience renting through Sixt — so take it with a grain of salt.
I booked a rental car through Sixt (via Expedia) for pick up in West Palm Beach around 10:00pm on a Wednesday night with a return to Orlando, FL on a Sunday. Of course, it’s not as convenient as locations INSIDE the airport, but true to their promise, shuttles were running continuously.
At PBI, we caught a shuttle within 5 minutes to the rental site located just a few minutes away. On arrival, we were taken by the one agent working (it was after 10:00pm) immediately. He found my reservation and tried to upsell me on a couple things, but took no for an answer. I did opt in for basic insurance coverage (just the car, not the people) and I pre-​paid for my tank of gas ($ 27.00) so I didn’t have to worry about filling up.
We got an Audi A3. It was super clean, very classy and I absolutely loved the car. Full tank of gas, great gas mileage and very comfortable. I had zero issues with the car.
We drove from West Palm to Orlando with no incidents. And on Sunday, returned the car easily to their off-​airport location. A shuttle came within 10 minutes to pick us up and take us to the airport (we had just missed a shuttle as we drove in). Returning the car was a breeze. A gentleman came over with a phone that had the Sixt software on it, he found our reservation and said he would email me the final charges.
There were no erroneous charges on the account (I had prepaid the initial reservation) outside of what I had authorized.
I was treated with respect by all the employees and really enjoyed our Sixt rental experience. I would rent with them again, for sure.

We have rented from Sixt before, and have always had a good experience, which made me feel confident about renting from them again! When we arrived at the west palm airport, the Sixt van was there waiting, we got in and were taken to the storefront rental place. This is were the smiles ended! We had decided to have fun and rent a bmw Mini Cooper, or as the advertisement said, a vw bug or like car. We wait for our turn, listening to customers complaining, and employees not satisfying them. Our turn comes and we are informed that we are being upgraded… yay? NAY! They don’t have any cars like the ones we wanted, but we should be HAPPY with the upgrade… to a Kia Elantra? I think not! When we said we were not happy with the upgrade, we were told VERY rudely, that this was the ONLY car available unless we paid more! Trust me, we have rented enough vehicles, and totally understand that the car that you want is not always going to be available, BUT, good customer service should ALWAYS be available! I filled out the survey that Sixt sent us and got a lame reply. They knew the car we wanted was not going to be available, the girl informed us. Why didn’t they notify us so we could make our own choice. To add insult to injury, they «mistakenly» charged us for gas, even though we returned the car with a full tank, and were told when we returned the car all was good! This is not for me. Lots of add ons to the bill too!

I’d like to express my special appreciation to the entire team at this location, and in particular to Tyron and Moe.
They have been extremely helpful with my car exchange situation — with baby on its way I needed a bigger car.
Each team member deserves a good bonus, promotion, raise or all of the above. Hope this message reaches them (or more importantly, their management).

This was probably my best car rental experience ever, and I’ve been using airport car rental for four decades. The car that I’d asked for was unavailable, so I was upgraded to something better without any charge. The car was in great condition, and despite the fact that it had over 20,000 miles on it, behaved perfectly for the entire week. I drove it for that week through all sorts of terrain including FL/​GA/​SC coastal areas where I had the chance to drive it through a three-​hour downpour worthy of Noah’s flood; and into, over, and around the mountains of Western North Carolina. The staff were great, the service easy, and I will happily use them again at ANY time – especially since the week of the 1780 miles cost me just $ 211!

I grew up with my family renting cars all the time! We would love to take road trips and be able to drop the car off at any location no problem! This place wanted to charge us $ 300 one way fee to drop it off in another location. CRAZY! On top of that the have shuttles here and they offered to give us ride. But, when I said we were going down the street they said «oh no we only shuttle to the airport…» We were going .4 miles away…
Hate giving reviews like this but, I want to share with friends and family that I do not recommend this place to rent a car.

Competitive pricing, clean, fun car (upgrade to a convertible bug-​woot!). No wait. Easy pick up and return. Friendly, positive employees. Seriously, when I booked it said we would get a mini, vw beetle or Nissan versa, and I KNEW they would stick us with the Nissan, the typical rental company bait and switch technique, but they did not. There was our sweet baby bug waiting for us, and the kicky mini had just driven off the lot. No versa in sight. Their app is also fun, it lets you select the car you want in advance. I will definitely seek out this company in the future.

While planning my trip to Palm Beach, I came across this company I’ve never heard of before, Sixt. Their prices seemed comparable to the competition and I researched them a little. I found a deal through
and applied it to my search. I found a pretty good deal on their Audi A3 class so I purchased that. The website isn’t bad but I feel it could be improved. It seems to be a translation to some extent of their European site. It’s not bad but could use some tweaking for the U.S.
After landing in Palm Beach, I retrieved my luggage and went out to the rental shuttle area. The Sixt van arrived shortly after. It’s a cool looking van but looks a bit odd because it’s wrapped with the Sixt logo. I mention that because you can’t see inside the van at all. Not a big deal but just odd. The driver helped with my bags and before he began driving, he offered me water from a cooler. Nice touch.
When I arrived at the rental location, I chose a pick up line. Everyone was courteous and helpful. I was asked the standard questions about insurance, prepaid toll packages, etc. I declined all because I have my own insurance coverage. While I was answering the questions, I noticed the representative was preparing a Chevy key. I was thinking about whether I should speak up since I paid for and expected an Audi, Mercedes, BMW, or VW. I was patient and thought I’d give them a chance. Turns out it was a good move because they offered a complimentary upgrade to a 2015 Chevy Camaro Convertible. Yes, please. Later, I looked up the rate and the Camaro would have been more than double what I paid for the Audi A3 class. Good deal.
They encouraged me to inspect the vehicle for damage and offered to add any unlisted damage to my contract. I inspected the car, pointed a few minor things out and they noted them. I’ve never been encouraged to inspect a car before. This made me feel a little more comfortable about taking a vehicle in this class.
I did notice that the fuel tank was around ⁷⁄₈ full but the contract said the tank was ⁸⁄₈ full. I could have pointed it out but I didn’t. I won’t downgrade my rating because I didn’t give them the chance to correct it. It wasn’t that big of a deal considering they gave me such a nice upgrade for free.
I drove the car for 5 days and it was great. The return process was simple. They did a quick inspection and said I was good to go. They called the shuttle and I was off the airport.
I would definitely rent from Sixt again. The only down side I can think of is that they seem to run the same game as other companies by offering packages that aren’t necessary or great deals. For example, they offered to buy a gas package where they fill the car up on return. They say their rates are 3 cents cheaper than the national average but what they don’t say is that’s the rate for premium gas. Most cars, including the one I rented, run on regular gas which is 30 – 40 cents lower than that rate. I’m not going to lower my rating for this since it’s a pretty standard thing in the rental car game and I was very happy with every other aspect of this experience.

This place was a complete nightmare. Everything was wrong from our prepayment to not having the correct car we wanted and claiming they were giving us a «upgrade» to a suv when we only wanted a smooth riding car. Then offered discount that we waited over hour for and still never showed up. You wait on hold for hours if you want any help.
Fort Lauderdale branch was much easier to deal with. This branch is very poorly run

I had multiple car rental in my life and this was my first experience with sixt. It was absolutely not a good one. Following were the reasons
1. I had a Standard SUV reserved. When I arrived I was told they don’t have a standard SUV and they can upgrade to Mini van. I refused the offer as I only wanted SUV and I don’t drive mini van. They said they can give me luxury SUV that include Cadillac and BMW but I have to pay for it.
For me, If I book a SUV I want a SUV. You can upgrade it to a bus or anything or a minivan. It’s of no use to me if I don’t drive it.
Also there was an email sent by your corporate office that include Volvo SUV. It was not offered to me though I saw a Volvo SUV standing there
So I have to pay additional 100 $ to get a SUV which I don’t feel was justified.
2. Toll: I was told that if I don’t pay /​skip a toll I will pay 5 $ per toll. Now I didn’t know that I had no option to pay the toll as it was automated. I did calculate that I owe approx 20 $ in toll. Now your car company has a policy of paying $ 7 per day for toll. So practically I am forced to pay 56 $ for toll. Everywhere I took car rental they charged me 5 $ on the total toll, provided I jumped a toll. I think this policy needs to be reviewed.

Returned my car here while I actually rented it out in Orlando. I truly hate car rental companies and the experiences associated with them, but this place really makes the cut.
They don’t hassle you and even when they try to upsell and you decline, they are truly respectful. We dropped our car off here and they took us to the airport via shuttle within minutes. It was perfect.

This was our first experience with Sixt Car Rental and we couldn’t be happier! Found it because they had the best price online for an SUV for a week in Florida. The price was very competitive. The shuttle that picked us up at the airport was luxurious and they offered bottle water to guests.
When we arrived to the rental location the facility was near, clean, and simple. Coffee and water were available in the lobby. We had NO wait and they checked us out very fast and we got a free upgrade! Which we really needed given our copious luggage.
We got free unlimited mileage and an awesome navigation system!
They offered the sun pass but I ended up buying one locally because we only needed it for a few days.
We purchased the prepaid fuel and I’m glad we did. Their prepaid price was 20 cents cheaper per gallon than local prices.
The car was a beautiful Chevy Tahoe which came in so handy carting around our big group. We especially loved the navigation.
When we returned it, all we had to do was return the keys. No wait again! This place is so fast! And the employees were very friendly.
The absolute best was when our forgetful teenager accidentally forgot his cell phone in the shuttle, and he noticed it after the van left us at the airport. My husband called the customer service center and the van came right back! Phone saved!
Bravo Sixt staff! They took great care of us! We have a new rental company!!!

This place is ridiculous RUDE staff, only two people working the counter and if the phone rings, they take YOURS time to answer the phone call and make you wait until they are done with the customer on the phone (even though you were next, disregarding the fact that you waited an hour or so)
Waited in line almost an hour just to find out that EVEN THOUGH WE HAD A RESERVATION we had booked almost two months prior, they did NOT have the car (nor anything within our category) we had reserved… They wanted to give us a CHEVY SPARK when we had booked a Mercedes Benz, couldn’t accept that because we had tons of luggage thAt was definitely not going to fit,… I mean what’s the point of reserving when they are not going to have the car there when we go, PLUS they should of at least called us or sent us an email saying they weren’t going to have the car available…
While waiting in line soooo many other people were complaining as well… definitely not coming back here, not worth the cheap prices… I don’t understand why they advertise so many luxury cars online when they don’t have any when you show up,…

Decent cars, but not worth the wait. 45 minutes to get our car and 45 too stand in line and turn it in. No one outside to check in the cars — you have to wait in the very long line like you are renting a car. They are also NOT located in the airports or connected so this adds to their inefficiency. Not worth their
cheap pricing.