The Cheesecake Factory

I’m currently sitting in here & my server is soooo rude (Lauren) it’s a pity normally I’m a Cheesecake Factory lover in lots of locations she made this experience bad smh it’s a pity I’m visiting from New York

The Cheesecake Factory never disappointments. Arrives and only had to wait 15 minutes on a Saturday evening. The location is downtown West Palm with numerous restaurants and lively atmosphere in the area.
The menu is extensive and you will find a dish no matter what you are in the mood for — pasta, salad, fish, burgers etc. I ordered the Mac n Cheese topped veggie burger which was absolutely delicious and even came with a side of fries. Both meals were brought out at the same time and very hot. For dessert we ordered a Hershey’s cake which was very rich in chocolate and filling. Overall it was a great dinning experience in a nice ambiance.

This is probaly the worst experience, i have ever had at a resturant, i went to have dinner here for my birthday, i order the lemon chicken piccatta my pasta was over cooked and they brought out the dish to my table, i sent it back it took them 45 minutes to bring another order out, i spoke to the manager after the whole situation and she wasnt helpful at all. She said i wasnt aware and was like well what can i do for you. The waiter when i told her i was still waiting for my dish she laughed and said oh wow its not still not here. I will never return to this location. My nephew also ordered the terriyaki chicken and his rice came out burnt… Ive been to this restaurant but in other locations such as pga and boca and have amazing experiences. But this location is complete garbage so dont bother going here.

I love this restaurant, it’s a chain so one doesn’t expect much, but this chain is amazing! I’ve eaten it in California, Miami and now Palm Beach, menu is so extensive you can literally have anything you want!
Pastas, hamburguers, seafood, asian-​thai food, caribbean, light menu… anything.
And in every visit whith friends and family, never does a dish dissappoint.
Just keep in mind portions are super generous so depending on your appetite you might consider sharing!!!
There’s a kids menu which has several options and a good size for kids up to 11!
So get a table and enjoy! I do everytime!

Went with a large party tonight (8 people — 6 adults 2 children) for a special birthday.
I tried calling ahead explaining that we ranged in age between 3 and 90 but they said the only thing we could do was to get someone to go ahead and put our name on the list. We did that and they only place they could sit us, without an extremely long wait was on the patio. This is South Florida and temps are beginning to get hot, but we sat outside.
Turns out sitting outside was the right choice. Its one thing for a restaurant to be loud, but this restaurant is way beyond loud. If you want to have a conversation during your meal forget about it.
I ordered off of the lighter menu and my chicken tacos were tasteless. The veggie side had a piece of plastic in it.
Everyone else seemed to enjoy their meals ok. But it was more about family and being together than anything else.
Cheesecakes were good, but not as good as they used to be.
I’ve eaten in the location a few times and I liked it much better the other times.
One really good thing, our server was excellent.

While I have eaten at this Cheesecake Factory location numerous times, this review details my visit on Wednesday, April 27.
I came here to eat a late lunch around 3:15 PM. Since the dinner rush had not hit yet, the building was largely empty — making for a quiet, peaceful environment.
Rather than stick to what I know, as I usually do, I tried something different from the menu: a macaroni and cheese burger. I never understood why so many people make such a big deal about cheese — after this burger, I now understand.
The fried macaroni and cheese ball on top of the patty was delicious, and so was the cheese sauce. I asked for sautéed white onion on the side, which paired well with the burger. The bun was toasted, and of course the portion size was large.
I asked for my burger to be cooked medium well, but to me to tasted (and looked) well-​done. Next time I’ll ask for medium so that I get a juicer burger.
In my experience, the great food at The Cheesecake Factory is always mirrored by great service. This time, however, the service wasn’t so great. Our waiter almost seemed timid. He was very soft-​spoken. He did not have a warm personality, however he was not cold either — he was more passive than anything. He didn’t smile once. I was actually surprised that he was a waiter there, because I know The Cheesecake Factory can be pretty picky when it comes to their wait staff.
Another small side note about our waiter: he was wearing very chunky jewelry: a large ring and a heavy silver men’s bracelet. I never understood why companies always made a point to disallow employees from wearing jewelry on the job. After seeing our waiter approach the table and being immediately distracted by his jewelry, I now understand that rule. Seeing him in that kind of jewelry actually made him remind me of a Nigerian prince or something. Anyhow, I digress.
While the service was not outstanding as it usually is when I visit The Cheesecake Factory, the new burger I tried was delicious — another item I can cross off of their very expansive menu.

Visited this location on a Friday night between 7 – 8 pm. It was pretty busy but we never had to wait too long for anything. We sat in the «outdoor inclosed» area, I wish it was fully outside but no big deal! My only complaint was that we were sat at a 2 top so close to another couples 2 seater table it looked like our tables were meant to be pushed together to seat 4 and they just separated them about an inch. We were so close I could literally touch the lady beside me without even trying which made it quite awkward for all of us seeing as their was absolutely no privacy. Overall had a great experience though! Food was out quickly, we got 2 drinks, an appetizer, 2 entrees, and one dessert to go and our bill was only $ 50 (before tip of course). Everything was delicious and our server was great at checking in on us. We will be back :)

I used to love the Cheesecake Factory so much. But the last few times I’ve went, the food tasted mediocre. I went last night for my birthday like I do every year & I do believe it was my last time. The shrimp scampi that I always get because I love it, was not so good. I was really disappointed. I think that they changed their recipe because it was never that bad. I also had their mac & cheese side & it also wasn’t as good as it used to be. I even had two drinks, their Mai Tai which was so gross & syrupy I had to send it back. The other drink was a vodka & cranberry but it was so gross as well. I’m really disappointed with this Cheesecake Factory because I’ve always loved it. It’s going downhill.

I could sit here and bash our waitress because she was struggling tonight. However, another waitress/​runner we stopped to help us was very accommodating. Melissa came to the rescue and really went out of here way to help us. She basically took over the role of being our waitress. Our original waitress was no where to be found after she brought us our food. If it weren’t for Melissa we would’ve had no service tonight. Melissa is the only reason for this review. My family and I wanted to praise her for the awesome job she did tonight. Thank you Melissa!

My daughter chose The Cheesecake Factory to celebrate her birthday last night. It was extremely crowded because today is a holiday (MLK Day). We waited over 30 minutes for a table for our party of 7. Service was good but just a little slow due to the extreme busyness. Food good and all 7 entrees were served to us at the same time. (lately when we go out it seems at least 1 meal comes out later than the other meals) The birthday girl enjoyed her birthday serenade by the servers.

Typically service at Cheesecake is superb. Unfortunately, not at this location. We sat down at 1:30 pm and lunch arrived just before 3pm. At about 2:00 we asked to cancel lettuce wraps, but the waitress said they were already made! Manager said they were very busy (half the restaurant was empty) and apologized. We decided to leave as we had no time to eat due to a movie. The waitress gave me a check for 3 coffees and two appetizers (artichokes swimming in butter). .Some apology.

Haven’t eaten yet, but disappointed with initial contact with hostess. We are a large party of 16 for lunch. I saw a long table on a patio already set up. Great for our large group to converse in a less loud environment. I suggested to the hostess and the response was, «Patio Closed». I mentioned that it would be easier to have conversation and hear each other outside and she didn’t even respond. We are now seated in the loudest restaurant and unable to hear each other talk. The patio sits empty. Customer needs ignored. Hopefully the meal tastes good.
Update… Good server, but food very slow to come. We are eating lots of bread as we wait and wait for lunch. Restaurant is not even at half capacity.

Food was delicious as usual. I did notice that the waitress was lacking a bit with being attentive — she also seemed, towards the end our meal, to have an attitude with one of the guests at the table over the bill stating that $ 5 was owed for the side of corn that replaced the side of fries.

Attentive but unobtrusive waiters. Food is fresh and delicious with big servings. We enjoyed the steak dishes and the gumbo we ordered. They have plenty of customers though. So if you’re looking for a quiet dinner, go someplace else.

I’ve always came here to celebrate anything including birthdays and now graduation. The staff is extremely friendly and make you have the best experience each time. The Cheesecake Factory is the seriously the best!

You can never go wrong with cheesecake factory they have a huge menu so everyone can find something. Iv been like 20 times and it’s always been good

While visiting W. Palm my cousin and her husband took us out for dinner… really nothing new here pretty much the same as the one back home in Detroit. This time we had the Macaroni and cheese balls, they were absolutely excellent !!! We shared a piece of chocolate cheesecake after devouring the Bang bang chicken and Shrimp.

I will say I usually always have a great experience at this location and other locations. This last visit was extremely upsetting.
Our fries for one of the meals had a hair in it. No big deal, it happens. We send it back and get another order back. What do you know? Another hair! How did I get two hairs back to back?
We all stopped eating as we lost our appetite — waited for a manager to come over. That took a long time. The manager denied our request to comp our meals. Just the one meal where the hair was found. She did however give us free dessert. I guess dessert substituted our meals.

OK OK OK I will have to change my view of TCF after this trip to the West Palm Beach one, oh so different from the one in Boca. We were very pleasantly greeted at the door and even though it was busy our waitress was very friendly and helpful.
The food was good and we had a party of 5 and we all enjoyed our meals which were tasty and the helpings were very generous. The desserts were amazing as usual.
Now the one point I would like to make is what is more important than anything is GOOD SERVICE and for the life of me I cannot understand why such a difference between the Boca one and the WPB one! As a matter of fact I have stopped going to the Boca one and lucky for us the Grand Luxe Café is in the same area (thier upscale Restaurant) so we always go there!
Management needs to take note!

Absolutely awesome! Amazing food, great vibes at great prices!!!
Would I go back? Yes!!!