The Upper Level

I booked a room here for the weekend, through
, it’s my anniversary. Upon arrival, the building was locked and hotel was closed! Very disappointing as I was looking forward to staying based on the previous reviews.

I must say… this has been the best hotel experience I’ve ever had. It doesn’t look like much when u walk up but the interior is amazing! You are greeted with a smile at the top level stairway. Mm Led Zeppelin song comes to mind…
The hotel is completely remodeled from a 1920s hostel with beautiful modern furniture nd art. The rooms are plenty. I stayed in the Bridge room. It’s the only one that had an in-​room bathroom.12 Rooms do not have phones or alarm clocks. They have a full size kitchen where ur free to bring ur own food nd prepare meals.
I was lucky. I booked a room when the hotel was empty so I got to know some of the staff. Stephanie! You ROCK! Tatiana and Mireya both fantastic hosts. They are all professional nd kind.
Shopping and dining is a short walk away in Palm Beach.
There Ambience dance studio on the street level. I met Hector the owner nd if you want a romantic event, I’d suggest arranging a dance lesson some night. I watched through the window nd they had a ball. Ha ha…
I rated them a 5 because There’s not a bad thing I can say about this establishment. It’s quaint and quiet. Just what I was looking for. Got me away from the snobby stuck up high end hotels.

FABULOUS!
this place looks outstanding and feels like home. each room is stylish and comfortable containing real art and design. where hotels feel cold and impersonal, this hostel is warm and personable. the staff is also super wonderful. they do everything they can to make your stay outstanding.
during my stay in west palm beach i also stayed at a marriott and the contrast was extraordinary. when you check into the marriott you feel like one of a hundred other guests. no one knows you. no one cares. your room is an uninspired cube. you don’t even get a breakfast. the upper level has a small staff that meets and greets you. your room is gorgeous with hard wood floors and down comforters. all the artwork is by the same, very talented artist. and there is a breakfast, not to mention access to a kitchen.
PLUS it is within walking distance to a downtown city center and not too far from the beach and airport. you can’t go wrong. next time i come to wpb i am definitely going to stay here! :)

I travel the world and stay at hotels frequently. I will stay at the Upper Level whenever I’m in West Palm Beach. The concept, comfort and hospitality is Beyond comparison. An experience I choose to enjoy over and over again…

The Upper Level was a real surprise in terms of ambience and décor. The street entrance looks like your going to a low end apartment but up the stairs your meet by a super staff and a most beautiful place. Bedroom was spacious, many bathrooms available since you have to share them but that was never a problem. We loved staying at The Upper Room.

This place is amazing. This is my first time reviewing a hotel, although I have stayed at plenty. The hotel is cozy, chic and well-​maintained. The staff members are warm, friendly and courteous. If I am ever in Palm Beach again I will be staying at this hotel. If you plan on staying at this hotel, I’m certain you won’t regret it.

This place is more like a glorified hostel. It’s located in an ugly area, and I truly didn’t feel confortable parcking my car there or staying there. It’s not close to any bars or restaurants and you can’t walk anwhere b/​c it’s not safe. The inside is ok, but there is only one room that has a bathroom within the room!!! All other rooms you must go to an outside shared shower and bathroom. There is even an outside shower that is shared by 2 rooms… meaning a stranger can see you shower. I had found this place on
and called them to reserve it directly $ 70/​night … I wasn’t aware there was not private bathroom and so I mentioned that I wasn’t happy about that. They offered us a discount on the room (which I didn’t even ask for) making it $ 35, and so we decided to tough it out for a night. When the owner returned later that day he told me the room charge would be $ 150!!! After his employee offered the discount… For a room with no bathroom. When I questioned that, he asked us to leave!!! I guess he didn’t want to take the lower rate on the room and thought the best way to handle it was to kick us out. HORRIBLE CUSTOMER SERVICE. He was intentionally starting a fight with us, and it was incredibly unfair!!! I later found out it was because he has friends coming in town who wanted the room… what a jerk!!! I’d rather stay at a cheap chain than deal with rude people like that. This place sucks, and the vibe is horrible in my opinion.

I RARELY write reviews. Only when something is REALLY good or REALLY bad…
And The Upper Level is REALLY. UNBELIEVABLY WONDERFULLY FANTASTICALLY GOOD~!!!
I’m a seasoned traveler. I live in LA but travel all over the world. From Seattle to San Diego to Seoul to Austin to Ohio to Manhattan to Rio to Teaneck to Bangkok to Dheli and the list goes on…
By FAR, The Upper Level was an experience I never would have imagined. It has all the comforts of home yet still having the vibe and excitement of being away from home.
How different can it be? I’m not going to get into the logistics of it — you’re going to have to see for yourself. Trust me on this one — you WON’T be disappointed. This is my last night here — i’m actually sad to leave because tomorrow i have to stay at the Marriot or the Hyatt or the Hilton… so sick of those places.
The staff is SECOND TO NONE. I am writing this Unilocal in my hotel room (unprompted) just because I wanted to say Thanks to Steven and Mereya and the rest of the crew.
Sincerely…
«Mr Kevin»

This place is an absolute gem!
I hosted a bachelorette party here in April and it was FANTASTIC. Steven and his staff exceeded all of my expectations and I have visited over 30 countries around the world and stayed in some of the finest accommodations.
The attention to detail and the level of service is just simply unparalleled. They truly go above and beyond to provide a luxurious and comfortable experience for their guests.
We blocked the entire upstairs level which included 5 bedrooms and 3 bathrooms with a central living area. It was perfect because we could easily fit a dozen girls in the space with plenty of comfortable beds and bathrooms.
The furnishings are modern and clean, and the space is extremely well maintained. We loved the sophisticated color palette and design. It was a wonderful backdrop for photos and our activities. It was so comfortable and beautiful, in fact, that we never even left the hotel. They even brought in a fabulous chef and catered a special menu for our group with a gorgeous table laid with flowers and candles. We had an exotic salts tasting before our meal, and there were staff on hand to ensure that we had enough water, wine, and to clean up afterwards.
The chef also came back in the morning to prepare a wonderful breakfast feast of the bride’s favorite foods including omelets made to order.
I found the location to be ideal with grocery stores, shopping, and nightlife just around the corner but far enough to allow for privacy and quiet at night. Cameras and security to ensure your safety, especially if you’ve got the level blocked for your group.
We are spoiled now, having been so well attended to at the Upper Level.
This would be an excellent venue for a unique birthday party, bachelorette party /​hen night, photo shoots, girls getaway or retreat.
Thank you, thank you, thank you! We love the Upper Level!

Came to West Palm for an overnight business trip and wanted to stay near the ocean so I could get in a morning run along the beach. Stumbled onto this place and absolutely loved it.
The Upper Level reminded me of some of the inns I’ve stayed in in Europe, where you had a nice room and then shared a communal space with the other guests. There are nice balconies to hang out on. You don’t have a bathroom in your room, but there are plenty of bathrooms in the building, and the rooms are clean!
I would definitely return — but next time I would stay longer.

The Upper Level is truly a more personalized experience, we had a great stay.
All the things we loved:
* Beautiful rooms with comfortable beds
* The perfect combination of open mindedness and privacy.
* Friendly owners who are there to help with anything, very nice and welcoming
* Great location: Although the direct surroundings are not great, it is only a few minutes by car, taxi or convenient luxury golf cart to downtown West Palm Beach. (including Clematis Street and CityPlace)
* It’s a great location for an intimate party with a few very close friends, you can rent a section of the place.
It is not easy to find without proper directions, make sure you read up on directions, locations and parking.
We had a great stay after our fun filled night at Moonfest. Breakfast places are close by and delivery is also possible. But a good coffee you can get onsite.
For reservations, I’d just call them. The owners are prompt and professional. Have a look at the pictures on their website, it’s a great place for many kind of events.
We’ll be back.