North Jersey Community Newspapers

Right now I have been receiving the Record for a little over a month. Love the newspaper the service «stinks»!!! I have not received papers on a Saturday or sunday when I call on Monday they say we can deliver them today «are you kidding me»…I also request my paper to be delivered to our back complex since my husband grabs it in the morning where his truck is parked, however they will either say they have no access to the back or they just don’t give a crap and toss it in the front. Its appears they have multi carriers who don’t really care

Normally this wouldn’t be an issue; however, after more than 4 years working on this issue with the delivery of my Record Newspaper I just had to Unilocal about it.
I enjoy receiving the actual newspaper at my home and for some odd reason the folks over at the Record cannot understand that I would like my paper on my front porch — not in the bottom of my driveway or somewhere on my front lawn.
I’ve called on a number of occasions and receive all the necessary apologies and manager follow up calls but for some reason they just can’t seem to get their team to deliver the paper as instructed.
Why even ask where I want it if you can’t provide me with the service I’ve asked for. It appears every time I have a new carrier it takes him or her at least a week to just figure out where my house is so that I actually GET a newspaper and then another 4 – 6 weeks training to get it on the porch.
I’m one of the last few subscribers. With on-​line products available why bother?
Ideally when I call I would like to be insured that I know I can speak to someone who cares. I do understand that the customer service team can only do so much, but when I finally do get to someone in a director’s status I expect a much higher level of cooperation and service.