Firestone Complete Auto Care

Can’t say enough about Steve and how he has made this a great store. The extra effort he takes to get the customer taken care of is appreciated. My daughter is taking the car cross country and I needed a few items taken care of before she left. Bad planning on my part.
Exact words, «Don’t worry, bring it in and we will take care of the alignment and whatever you need.» Awesome.

Well when I called Steve the manager before heading to the store, he was so nice and helpful. Then when I got there he helped me find the best selection for the service I needed. The other workers, Jerry and others, were very nice. Im looking forward to going back and I never felt so good about a auto shop. They are hands down the best. And not to mention I was in and out, and the service was done the same day of making the appointment. Thank you firestone for awesome employees!!! They take care of their customers.

I’ve been in here several times for tire services and oil changes. Always very professional and offered competitive price on tires. I always call first to see if they’re busy and they have always fit me in.

Today I went to have two damaged tires repaired that I was told would cost $ 45 and that could not have been further off. Before inspecting the severity of the tire damage, the workers removed the tires and informed me that a sensor in each tire would need to be replaced for the tires to even go back on the rim. These sensors were $ 125 each, so now we are at $ 250.
Upon further review, I was told that one of the tires could not be repaired and I needed a new one. I asked if they could put on a Goodyear, like I have for all the other tires, but they informed me that it would take 24 hours. Since I was stuck with no tire now, I needed to purchase one of theirs.
This day turned into a $ 350 marathon and I will never go back to this establishment.

Beware, I brought my Honda here for a brake job and all they needed to do was machine some calipers because they were warped. What ended up happening is they hung parts from the brakes on the caliper hose on the front brakes and damaged the hose and caliper. I drove on this for 2 weeks not knowing and brake lights came on alerting me of a problem. I brought it immediately to a Honda dealership and it cost $ 350 to repair a broken leaking brake hose and repair the caliper and bleed the system. I filed a claim with Firestone Corporate and now they are paying for the damage and rental I incurred. I called here to report this and the manager wanted to tow my car to another Firestone to repair it? Why would I get these guys to ever work on any car I owned again? Plus he mentioned this happens as this is nowhere to place the brake parts and they sometimes hang them on the caliper hoses? Outrageous and something to be careful of if you ever do business with this company.

Went in and asked if they would just take a look at my alignment since I bought a used new car from a dealertship and it was supposed to be done and wasn’t. Asked if they can also check car just in case for other things Within 1 hour I got a call that my car did need an alignment and new wipers. Andrew was amazing and when I went to pick it up after declining the work he said he went ahead and did it by accident so it will be no charge. I was taken back and will recommend them to everyone! Good service still exists!!!

Good place to go to for tires. Don’t you dare go here for any auto repairs.
First, they pretend to have a policy that you can’t bring your own parts, not even an oil filter, they have to buy the part. Fine, but a master cylinder that cost me $ 80 anywhere, they wanted to charge me $ 220! Their response, «this is what the book says». It’s an excuse to horribly overcharge.
Labor prices are outrageous, While having a flat repaired an older car, as an afterthought I asked if they could replace the PCV valve. Replacing the PCV valve takes as much time as brushing your teeth and is just as easy. My regular mechanic does it for $ 5, plus $ 5 for the PCV valve.
Well, these guys wanted $ 65 in labor for the PCV valve. Guess what he said? «This is what the book says» I won’t even tell you that they wanted to charge me for the crummy PCV valve, but it must have been made out of solid gold.
They also tried to TRIPLE-​charge me on labor. I once came in here and asked about replacing the brake booster on another car. Now, the rate for replacing the brake booster also INCLUDES replacing the booster check valve as well as removing and re-​installing the master cylinder. It’s part of the job of replacing the booster. It’s in the rate book. Well, they tacked on an additional cost to replace the master cylinder, along with labor for replacing the booster check valve. This inflated the bill by an uneeded $ 450!!!
After a brief and feeble argument from the Firestone rep, he sort of sheepishly agreed to take the $ 450 off the quote, with a smirk that said «hey, you got me!»
They do seem to do good work, but if you do not understand cars you will be terribly overcharged and won’t know anything is wrong.
I’d buy tires here but don;‘t let them anywhere under the hood of your car.

Went to this location — the guy refused to give me warranty, instead wanted me to buy a whole new tire. When I went to the Braintree location everything went fine with no hassles. Stay away from this one.

I went to there to replace my old tires with a new set bought from Tirerack and directly shipped to there.
I asked for an appointment via their online chat customer service. It was smooth and quick, the next day was available.
I arrived on time, after one minute waiting the assistant asked my name and found my data quickly. He offered wheel alignment for discount price, but I didn’t need it. He was kind and friendly, didn’t push me to buy what I don’t need. I passed the key and he told they will call back when it’s ready.
After 1 hour they called and I payed 65 that is a reasonable price, I think. (includes balancing, valves, and all surcharges)
The reason of 4 stars only is that I think 1 hour is a bit too much time for tire replacement when I have scheduled appointment. Otherwise everything is alright.

Needed four tires. It seems that March is the month of tire sales. Everywhere I went had the same sale. The guy I dealt with (Rob) was nice and seemed to know his stuff. Took the quote and left and discovered that this was the same everywhere else except that most other tire stores were closed on Sunday.