Lumber Liquidators

I should start by saying how kind the staff in the store were. Unfortunately, that’s the only positive thing I can say about this company. They gave me about 7 – 8 samples, half of which I later discovered were out of stock, including the one I decided to use for my basement.
Worse, I have called the customer service line numerous times, only to be told that it is permanently out if stock but that I can have it shipped from three different stores (which they will not coordinate)… for over $ 3,000 in shipping fees. I will happily pay more to use one of their competitors, because this process has been incredibly frustrating.

Excellent service good quality and prices. Very helpful staff it was super busy tax free weekend and we still got in and out! We’ve gone here before and were very satisfied I just wish the pieces of wood flooring were all one length (some really short pieces) all in all a great bargain and super staff make this place worth it!

Unlike the other reviewers here I had absolutely no problems with the service. The product showed up on time and they delivered when they said. Aaron was really phenomenal when I had a product issue, and he searched for replacement stock and personally drove it to my house from another store and brought it up a flight of stairs. I’m very happy with their service. What I am not 100% thrilled about is the quality of their hardwood. We ordered a hand scraped oak which we love the color and the style, but had many quality issues with the finish of the boards. There were scratches under the poly coating on the boards so something was going on at the factory. Aaron got us another bunch of wood from a different batch, but that batch too had similar quality issues. luckily Aaron got us enough extra in the 2^nd batch to complete the project, but I am not sure I would buy their hardwood again based on the quality control. Completely out of the staff’s control and in my mind they are what saved me from going completely off the deep end. Kudo’s to Aaron!

I had almost the same experience as Michael. Hope I had read the comments before I made my decision. The delivery process was such a pain, those men never care about their customers and almost no communications. I won’t recommend this store, if you have other choices.

Put in a special order and was told 2 weeks and that they would call me to schedule delivery. I had to call them after about 18 days to get an update. Skip to the end: I had to call 3 more times, with 3 more estimated delivery dates. THEN they tried to pull shenanigans when I canceled the order.
I’m pretty sure this has to do with LL as a whole and not this place in particular. Not worth it!