McCracken Automotive Service

They totaled my car!
I wrote a review a few years ago. I’m not sure how they got it into the section for reviews that are not recommended. Go read it and don’t believe Jason’s response. It is very distorted.

Moved to WR in 2013 and was looking for a local mechanic for my Nissan pick-​up. Found McCracken right down the street; have been there numerous times for a range of things, from simple oil changes to other more complicated work. They’ve always been fair, honest, personable and consistent with their quality of work. The young woman that handles most of the phone calls is friendly and quite knowledgeable. They sometimes forget to call when the work is done, but that’s not a big issue, just have to call them for an update. I’d recommend them to anyone looking for a local shop, and will continue to do business with them.

This is a great, high quality repair shop. They really took care of my Honda Accord. I would recommend them to anybody.
They might be pricier than some places, but if you want someone to make sure everything works well in your car even if it’s just an oil change, go to McCracken!

Had a flat these guys helped me put on the doughnut without charging me. Happily went back to them and got quick service at a good price. Will be going back.

Lady who answers main phone at WR shop is rude and incompetent. when I called and requested info and pricing after explaining what I needed done to my car numerous times which was very simple by the way and year, make, model of car, she still kept asking me same basic questions over and over like it was a joke and became real rude after I asked why I had to keep repeating myself. then transferred me to a non-​answering number.
also very evasive when asked about pricing. I called back and when I finally was told price, it was almost 200 dollars more than the rt 1 dealership I usually go to.
also they never replied to web submit form about services for my car. these small places are way way overpriced and the headaches involved.
the other local places in the area were rude and unprofessional also.

I usually come during the summer to get my oil changed and an annual check up. I ended up needing my brakes changed and a transmission flush. Unfortunately, for both jobs I had to bring it back. After the transmission flush, my gears were shifting from 1000 rpms to 4000 rpms randomly at low speeds. It ended up being that they didn’t completely fill the fluid up all the way… Along with this, after changing my breaks pads and rotors, it felt even weaker than I had before. Even after this, I didn’t even get a call from them to let me know my car was finished. The fact that I had multiple things done here and that I had multiple issues with the fixes is a pretty big red flag. I don’t think I will be coming back here again.

I can’t believe they stayed open an extra 15 minutes until I got there to fill my tires! Friendly, nice, and life saving. He was honest about not needing new tires unlike any other car place I’ve been.

McCracken is a trustworthy, reliable shop. Jason and the team will tell you what needs fixing, what can wait, and what you don’t need. My family has been using the shop for 20 years, and they continue to be the only place I will trust with my car.
If you live anywhere within driving distance of McCracken’s, use them. You won’t be sorry.

The absolute best. They’re honest, efficient and do excellent work. My family has trusted McCracken’s for 30 years. I drive up from the cape to take my car to Jason and the team. No double talk, no extra work they didn’t know they had to do until they lifted the car — just honest, reliable, fairly priced service. Try them, you’ll be happy you did.

I took my car to get checked out and Carl took me for a test drive so he could hear what I was hearing… which he did, put it on the lift, took the time to show me all the parts, ensured me that it was safe to drive. They essentially avoided me paying $ 650 to replace a caliper that wasn’t really necessary (yet). Basically, told me to keep driving, and if it gets worse, to bring it back. Didn’t even charge me for checking my car out!
Even though they didn’t «work» on my car — and I’m still writing a good review! Glad to find an honest & fair mechanic. I will definitely be bringing my car back when it does encounter a problem… which its guaranteed to, since its a 1997 :-) Already recommended them to friends.

McCracken is an institution in the neighborhood — they literally have been around for a hundred years. I visited the shop because I had an airbag light on the dashboard and my car needed an inspection sticker. The problem was the only day I had available to take it in was during the massive snow storm in early March. Well I was impressed when I showed up and they were there and working away. The lot had been cleared and they were ready for business which I thought showed true professionalism (I passed several parking lots on my way including a CVS that hadn’t even been touched). Well, what I took to be a sign of professionalism showed through in every aspect of the service I received. Not only did they fix the light, they drove the car over to an inspection site and had that done, too. That was a bonus I was not expecting. The staff were very capable and I felt like I was being dealt with honestly. I will certainly return to this venerable institution.

Thanks to the other Unilocalers, I relied on their reviews and McCracken is truly a great place at reasonable prices.
I have a 94 volvo, which is on its last leg and the mechanics were able to do a quick run through (at a small fee) and let me know what’s good and what’s about to go. They worked within my budget and were speedy in service.
What i love is they give you the honest truth. They have an overnight drop off service which helps!

My dad takes his car here. My grandmother took her car here. My neighbors take their cars here. Get the picture? This is as good a garage as you’ll find anywhere. For all the times I took my car here I can safely say they never misdiagnosed a problem or didn’t catch something that could have been a huge problem if not addressed quickly. They batted 1.000 with me every time I visited them.
This a very busy garage and it’s recommended that if you want your car serviced by them, make yourself known a bit in advance, and if you can anticipate a date when your vehicle will need service, definately make an appointment. My experience? Repairs were (generally) done on time — the exceptions were when something major needed to be completed — and they always called when the car was ready or if something unusual came up.
It’s not cheap… but for the work they do, it’s a major bargain. Before I moved out of West Roxbury I always took my car to McCracken’s and if you’ve lived there a while or are a new resident, definately give them a try. Can’t say enough good things about them.

I have found my long-​term mechanic, and it is the honest and thorough McCracken Automotive Service.
I brought a vehicle there with a suspected belt issue, and after a complimentary full vehicle inspection and investigation of the issue, I was told that there was nothing wrong. They recommended an oil change and I was on my way.
Most other shops would have replaced the belt regardless, happily taking advantage of the opportunity. They also called me when they said they would, and produced a detailed invoice.

McCracken’s is indeed all it’s cracked up to be (yes, bad pun). I was recommended here by my former roommate, and he did not steer me wrong… I knew I was in good hands when Josh (guy answering the phones) patiently gave me directions when I got lost on the VFW parkway for over a half hour. I think they do most repairs, but no body work (i.e. – don’t take your car here if you have had a collision and need your door replaced). Although it was painful having to shell out for repairs on my back struts, the repair guy (Fred?) didn’t make me feel stupid for not knowing what struts are. He went on a test drive with me and made me feel comfortable leaving my poor car with them. Also, I think they have the cleanest waiting area/​office space that I have EVER seen in an auto repair shop! They really take customer service seriously. Josh waited a half hour after closing time so that I could come pick up my car the day it was fixed. Although the shop was a bit out of the way for me, the experience was such a positive one (rare for this sort of thing) that I have to give them 5 stars!

Simply put, THE best place to bring your car. Dilligent, honest, knowledgable, quick, McCracken’s is all of these things and more. If I had a choice (i.e. if school wasn’t so darn far away!), I’d never trust my car to anyone other then McCracken’s. If they aren’t too far out of your way, this is the place to go for all your car repair needs. My family has been bringing our cars here since before I was born, and we’ve never had a bad experience.