Nails Maxx

I called ahead and asked if they had time for a gel manicure and pedicure. They said not at 530 but come in at 6. I arrived at 555 to see 7 girls waiting. I should have ran away then. Instead they confirmed I was on the list and to pick a color. 20 mins later I got fed up. 5 more girls arrived and only 2 left the wait area. Waste of my time as I just left. I understand if you are busy. Let your customer know if you can’t take them!

I will not be going back to this place. I’m pretty upset about my experience there. Got a mani/​pedi done. The pedi came out just okay, the manicure terrible. The nail polish is streaked, there was polish left on the cuticles and not cleaned up, paint is missing at the tops of the nails, and they were filed poorly/​uneven. During my pedicure, I was left with small cuts on my achilles/​back of heel. Next time I will be choosing another nail salon.

Very unprofessional owner, and some staff!! I do not recommend this place. I tried this place a few times, and I won’t go there any more. My gel nail polish came off after a couple of days and they charged me again to fix it ! I do not recommend this place at all!!!

I gave it two stars because it is a nice and clean salon. HOWEVER, the staff is not very friendly or good. The manicurist are the stereotypical kind who break into Vietnamese when you express your preferences, then look at you and smile. After leaving I scratched my arm and discovered several jagged nails and polish still all over the back of my hand, I went back to have them fixed and the polish removed but this is substandard service. I will try Polish n’ Refine next time.

The only reason they get 2 stars from me is i have never had a bad experience with waxes. When i get pedis, my feet are never scrubbed enough, even when i ask for more time on scrubbing. I have also experienced bad nail cutting, especially on my big toe, think ingrown nail… it hurts.
But my worse experience has always been with my manis. i like to go in with ideas from pinterest. My nails are naturally long, so no point in acrylics for me. However, there have been times where my nails have been overbuffed, shaped poorly, trimmed too short or on a horrible angle.
My next problem is who will be giving me my gel manicure. Once, it lasted 2 days before massive chipping started. Other times, way longer. My last gel mani was the saturday before xmas. I wanted something christmasy. Watch out, not everyone here can design like you would find on pinterest. I wanted a candy cane look on all nails. The girl doing it did not want to do the service and flat out told me that she tried to have someone else take me, but they all told her to do it. She did not do a good job cleaning up the cuticles. When it came to painting, she couldnt get the concept of drawing white lines on red nails to look like a candy cane. She had no confidence at all. It was sloppy. When she was done i suggested to her that she should hop on pinterest and start looking at nail designs. I just cant do 1 polish. I need some fun. I will say that she did do something right, with the exception of the white chipping off now, the red hasnt chipped and its been almost a month.
In short, ill just go there for waxes, im in the market for different places for my nails. Im done with my mani pedis from there

I have given this salon many many chances to get it right !!! I’m done! It’s right around the corner ugh! I had a fill and pedi done on Monday and by weds one nail was broken and by Friday I was filing the corners of two others because they chipped. I went in Monday night and asked if I needed a new set… she looked at the time and said no… clearly I did she just didn’t want to take the time to do it. Nor did she want to take the time to massage my legs for more than 30 seconds… and I always feel so unwelcome when I walk in like I’m bothering someone or something… factory like atmosphere… never will go back there!

This place is clean and has a nice feel to it but if you are looking for a good or even decent pedicure, go elsewhere. Now, I am not looking for perfection from a $ 28 pedicure but… my entire pedicure took less than 20 min. which is a bad start. When I looked at my toes after she was finished, there were 3 filed crooked, one had a sharp edge and there was still skin that should have been buffed off. Not to mention that 3 of my toes did not even have polish to the edge of the nail. She also kept twisting my feet so that she could work on them as opposed to her moving her rolling stool around. I complained and she re did her work but begrugingly. First and last time going there.

Let me begin by saying that the service I received was a refill for acrylic nails.
The reason for 2 stars as opposed to 1 is because I have had some positive experience in the past but not recently. So, I updated my review with the average of my experience here.
You’ve been warned: if you choose to go here you may have a very negative experience or a positive one. There is no consistency here whatsoever.
My last experience was less than favorable. The girl applied the polish unevenly so I had her redo it and it was still uneven. I went back the next day and a wonderful lady fixed it. However, less than 1 week later the acrylic was detaching from 6 of my nails and one even broke. FYI… I keep my nails very short.
I was going to give them another chance because I generally have more positive than negative experiences with them but… I called last night to make an appointment for 9am today (they open at 9am). I was told (by the owner) that 9:30am was the first appointment because «the girls don’t get here on time.» I just think that’s poor business practice. Don’t claim to open at 9am!
Another thing to be mindful of is that credit cards are accepted for services but tips must be in cash.

The owner at the front is very nice, he made sure I got seated right away even though I didn’t have an appt. I got a regular mani and pedi and the awesome part is I get my own little section for my pedi so it was private and who doesn’t love a foot massage. I left feeling pampered, I’m definitely coming back here especially since walk-​ins are welcomed!

Honestly not a bad place. It’s friendly, fast, efficient, and inexpensive. I’ve rarely had to wait and most of the technicians are competent and sweet. I like this place for a quick Friday afternoon mani.
The guy at the front is always quick and pleasant. Parking is often pretty easy on the street.
I’ll be back for sure.

I’ve been coming here for some time now & for the most part they do a wonderful job here. Definitely one of the best nail salons in the West Roxbury/​Roslindale area. The owners are friendly & always exude great customer service. The wait is never long, although I recommend making an appointment for each visit. Some nail techs are better than others so the quality of gel manicures & pedicures vary unfortunately. I’ve had some that lasted 3 weeks & others that lasted no more than a week & a few days. Another issue I have is that some of the nail techs (two in particular) don’t have to take «certain» customers. As I’ve mentioned I’ve been coming here for over 2 years & I’ve never had services done by two techs. I came close to having one service me about 3 weeks ago & she switched with another tech to service a white woman instead of me. It wasn’t a regular client; new customer & both of us were getting pedicures. I found it quite obvious & funny! And not in a good way.

Slight improvement is customer service since the first time I went.
Competent manicure, nothing special. Good color selection.
I went on a very busy SUnday, around 1 pm, no wait.

eek. where do I begin?! Let’s start with the only reason why I still go to this place is for the select few amazing, talented employees, and the location is super convenient for me. Most of the times I have been here the women are texting, or coming back from a coffee break and barely notice me standing there for 10 minutes. OH and don’t forget to bring cash or else the owner will flip out at you for charging an eyebrow wax.
They do a good job with eyebrow waxing, and mani/​pedis if you’re lucky enough to get a friendly person your experience will be pleasant, but honestly everybody that works here just looks super miserable, good luck!

They do a decent job and the price for a mani is good BUT there are a few reasons why this place is not my first choice any more:
1) lazy massage — the hand or foot massage is the best part of the mani/​pedi. Don’t skimp!
2)annoying man at the front counter — the manicurists are nice enough but the guy running the show is just plain surly
3)credit card only accepted for $ 15 or more — this means I can’t charge my mani. it’s one thing to come up with a little cash for tip but anything more, I’d like to charge.

I brought my 5 year old here as her first trip to a nail salon as I was told they were good with kids. The woman we were shown to was beyond rude. I’m not someone who needs my technician to talk to me the whole time, but everything she said (relax your hand, soak, whatever) was said in a rude, clipped tone. When I returned from washing my hands after the hand massage (which was quick and inefficient) she was on her phone. She never acknowledged my daughter except to shoot her frustrated looks and sigh. I put up with it for my mani, but just before she started my daughter I asked her if she could try to smile for the 5 year old. She rudely said «sure» I then said I thought we needed someone else to help us. She said fine and sat there. I asked if she would find someone for us and she said «they heard you» — meaning the three people behind us who clearly didn’t hear what was going on.
The woman who did take over for my daughter was lovely. Tried very hard with my daughter (who by this point was pretty shy — which she isn’t normally). The woman who checked us out apologized and said she spoke to the first woman who said she wasn’t able to talk with us during the service because she had choked on her coffee just before we were seated. Seriously? The manager is accepting that as a reason to be rude?
While the manager was very apologetic and I think tried her best to handle the situation, the fact that they allow someone so rude and disrespectful to work for them is a reason not to return. Definitely don’t go with kids unless you get assured that the person will be kind.

Nice manicure, yet paid $ 12 for eyebrows?! Yikes so expensive

Wow. Don’t be fooled by the exterior of this building. It looks dull and forgetful. But inside is a lovely, spa-​like space and the customer service is impeccable.
Now, it’s more expensive then your usual mani-​pedi, but it’s worth it for the soothing environment. The staff speak minimal vietnamese, they mostly speak in English, which is a shock but it’s their policy.
Everyone is friendly and my nails came out fab! You do get what you pay for. I will be going there again.

Just a follow up — my shellac manicure lasted me 3 ½ weeks… not that I should have kept the polish on that long, but no chips for 3 ½ weeks! Amazing.

I usually go to Hollywood Nails on Newbury Street, but was looking for something closer to home. I was pleasantly surprised by Nail Maxx.
I got a manicure and pedicure for $ 41, which is a bit high but not unreasonable. The pedicure took place in a separate little room, which was very relaxing and nice. She took her time doing the pedicure and I really felt pampered. The manicure happens in the larger room, but there is personal lighting and a large flatscreen to watch. My only complaints are that she cut my nails much shorter than I prefer, and that I was at the dryer station for quite awhile and finally just left because nobody came to check on me.
All in all, I definitely recommend it and will be going back.

I was very skeptical of a place called «Nails Max Co.» but it exceeded my expectations. I have only ever had a pedicure so I can only rate based on that. The girls I’ve had each time I’ve gone have been very sweet and good at what they do. I love that you have your pedicure in a private section separated by curtains. The chairs are massaging and the foot tub has jets. Everything is very clean. The foot massage that’s part of the pedicure feels amazing.
I didn’t give it a 4 or 5 because on their menu, they list you can get a French or American style polish and when I asked for the American style, he didn’t understand what I meant and I had to settle for the French. It’s a very subtle difference, but something I notice every time I look down. I also would have preferred a rounder nail than what she filed, but she did a nice job nonetheless.
The price is reasonable and they have a large variety of polishes. I’ll be back.