Sovereign Bank

Closed my account recently after getting wacked constantly with overage fees. They should be able to set a limit so your card wont be charged to just fall under a couple bucks and get hit with a $ 40 fee. Change the system so a person can set a floor so balance will not be able to go below a certain point without card working.

We deposited total $ 534 with some cash and $ 329.08 checks in one envelope through ATM.
It was documented as -$ 329.08 debit on our statement!!!
And there were total 28 days from date of transaction (09/​02/​2011) to the date of statement printing (09/​30/​2011)
This is incredible that this kind of mistake could go unnoticed by the bank for 28 days. Don’t they reconcile daily? week? and monthly?
I wonder who was behind the ATM and how disorganized this bank is. The issue is still pending because Saturday people never see weekday people and we just have to be patient while they «look into» it
As soon as this issue is resolved I will clear out all Sovereign Bank accounts.
They deserve 1 star for keeping a smile on clueless faces when faced with our question.

Loses 3 stars for lack of customer service… unless you want to wait for 30 plus minutes, be there right when they open…