A Mama’s Towing

I finally met with the lady that owns this place and she’s not so bad. Behind that bossy and demanding attitude is actually a genuine heart. I think it is easy to perceive her in the wrong way because she has that «idagf» attitude but she actually tried to look out for me. I honestly would have chose her as my option if she did not constantly charge me extensive fees and storage. There are stray cats roaming and they do need to upgrade.

By far the worst towing company I have ever had to deal with waiting 1 hr. and 30 minutes over arrival time, and the owner had the worst attitude I have ever dealt with. Stuck in traffic is a standard answer and after hearing this for over 3 hours not ok… Then the city police had to call them to find out where they were they arrived 15 minutes later after the call (really). After arriving the lady tow truck driver (owner) had the WORST attitude ever and need I say more after waiting, waiting, and waiting and then to have to deal with this kind of attitude is not acceptable She acted like she was there to kick someone’s butt instead of help them. I would NEVER use this company again. I would push my vehicle first…

RUN!!! I would give this Tow Company ZERO stars if I was able. Here’s the run down… It took the driver 3 hours to arrive at my vehicle. Then some crazy woman jumps out of the tow truck demanding my keys. Immediately I knew this lady was a complete CRAZY person! While explaining what happened to my car she walks off, then she turns to me and asks what happened… Well, if you would have listened to what I was saying for the past five minutes you would know. Then she goes off on me because we wanted them to drop the car off near the auto shop’s front entrance. I was in shock, this lady seriously does not care about customer service nor service period, You are in her way and wasting her time, or at least that’s how she makes you feel. When I told her I was filing a complaint with the company she laughed and said «Good Luck, I’m the owner» How the heck this lady stays in business who knows, probably because the customers don’t get the luxury to chose their tow truck driver the insurance company does, HANDS DOWN THE WORST CUSTOMER SERVICE EVER!!! I would pay someone double just to avoid this crazy woman! Complete trash!

So my roadside service was supposed to be fulfilled through Mama’s Towing. Her offspring or employee was supposed to tow my vehicle within an hour. After an hour and a half had gone by, I called to see what was going on (like the 4 Non-​Blondes recommending doing). First I called my insurance and they said they weren’t sure, that they had not received a call from myself or the tow truck yet. Then I called Mama’s Towing. I spoke with a women (perhaps it was THE Mama of Mama’s Towing) and she said that they weren’t going to be able to tow my vehicle. I said why didn’t any call me or my insurance to say they weren’t going to tow me. She said she wasn’t sure and that it was the insurance’s responsibility to follow up. I told her, from a mere safety standpoint, wouldn’t it have been fair to call your customer too and let them know that they would need to make other arraignments? She said that wasn’t her problem.
So Mama, in the immortal words of Darryl Hammond’s Sean Connery, shuck it long and shuck it hard.

Very happy with Mamas Towing. They arrived quickly (well before the ETA) and were efficient and friendly. The driver Andrew was so pleasant and we had a nice conversation on the way. We were pleasantly surprised that the price was very reasonable. Will be happy to use Mama’s Towing again.

Locked keys in the car at the airport. These guys were here and done within 35 minutes. Also, price was less than ½ of another business found on Unilocal

Very unprofessional service and stuff. Will not ever deal with them again. Stay away!

Amazing friendly service, Help me out a difficult situation couldn’t ask for more!!!

Hi, I would like to thank you for the dangerous situation one of your drivers put me this morning at 8:45 am on Nov, 19^th 2012 on Highway 80 right outside of Sacramento CA. They were carrying on the flat bed tow truck they were driving, what looked like a white Nissan SUV. I’m guessing there was a broken window that someone tried to cover with plastic because the plastic flew off the back of your tow truck, blew acrros the freeway, wrapped itself around my windsheild and fortunately for me, was then caught on my passanger side rear review mirror. Thankfully not many cars were around and I was able to get over to the shoulder and remove it. I would like to thank you for being a responsible driver for just driving away and not stopping.

I’m so glad I have roadside assistance, which led me to Mama’s towing to pick up my car when my car decided to go 15 mph on the freeway. Luckily, there was enough space next to the freeway where I was able to safely pull over and wait on the side of the road to wait for the tow company. My insurance called and provided many updates of the estimated time arrival and he was right on time. It took about an hour but I wasnt expecting service right away since it was on a friday evening. The tow truck driver was really courteous and understanding when I had to change the drop off destination to the mechanic’s shop last minute. He had to make a call into «Papa bear» to make sure it was alright and then we were on the way. We were following behind him and while he was leading the way, he even stopped at one point to let us catch up with him (since I havent actually driven to this location before). Kudos!
When we arrived, there were so many cars around and there was a small opening for him to back up into. He was really careful and made it perfectly into the driveway. Happy that my car got there in one piece thanks to Mama’s towing!