Quick Quack Car Wash

Service here is terrible, but where isn’t anymore? The only reason I came is because I don’t feel like driving across town at 5. I don’t know what they’re doing, but it’s not like the others on Madison and northgate.

This place is trash, been here 3 times (left with the same outcome) and as soon as I leave there’s still bugs, bird poop, and tree sap on the car. It leaves soap residue all over the mirrors, hood, and sides of the car. I just spent over 30 mins wiping all the residue off and basically cleaning it all over again… Don’t waste your time and money here, you’re better off washing it on your own.

Normally don’t write reviews like this, but the service here sucks tremendously. Every time I come here there is only one person working the front and the wash tunnel. Expect to wait 15 – 20 minutes just to get in… Even if your a monthly member like me.
May 19^th update***
Came in after review, manager reached out. Gotta say I’m impressed with the level of service. Really have stepped up their game. Changing review from 2 to 4.

Good enough if your car is dirty but I absolutely hate the way they cram you almost bumper to bumper. Then if you try to get a little space between cars they give you dirty looks and act all impatient. Their dryers don’t work well either. I leave with lots of water spots. Sometimes I have to pull out early because I’m afraid the car on my bumper in the back of me is going to hit me. I’d give 4 stars if they had better customer service and dryers.

I used to be a huge fan of Quick Quack car wash, but not anymore. There have been a few times I’ve went to get a car wash and they were closed. The most recent time was this last Saturday 10÷3÷15, I was going to a special event and had my husband take my car over at 7am, he waited there for an hour along with another customer. When he came home and I found out my car was not washed I was very unhappy. The car is new and I wanted to drive a nice clean car to the event I was going to. Each month I sign up for the unlimited monthly Protection wash. I can understand if they are running a few minutes late but to have my husband wait for an hour is inexcusable. I was quite embarrassed when I picked up my friends and my car was dirty. Disappointing!!!
I also agree with a few other reviews on here regarding the short staff and the ever «we ran out of wipes» excuse. I feel bad for the employees that are left on their own and have to continue to tell their customers they don’t have the wipes (which is part of what we pay for).
The other thing I’ve noticed is the more cars in line the faster they run you through the wash. Yesterday I went through (since my month ended today) and my car was still wet (more than normal) and it has blue soap spots on the drivers side, which I noticed getting in my car this morning.
All in all this makes me bummed out because I used to really like the quality of washes we received. I guess I’ll have to find another Quick Quack or another wash all together.

Love this place! I think it’s a great value for the $ 30.00 unlimited monthly car washes. My car was super dirty (and since I can’t wash my car in my yard anymore due to the drought) this was my best choice. Staff is super friendly and helpful. I really like the fact that they recycle the water.

High price and not that good of a car washing system. The dash towel given free of charge is a nice touch except they leave white paper residue.
I wish there was: Kelly’s car wash near by.

Car wash is fantastic, they recycle the water which is a good thing, staff are always smiling and very helpful, service does take max 3 minutes.
With all that being said DO NOT use the vending machine until it’s been fixed. If you want to purchase things (e.g., glass cleaner $ 1.00) just get it from the staff as the machine basically just eats your money and does not dispense anything.
Just being fair, the manager gave me the $ 2.00 glass cleaner after I explained that I had already put in three $ 1.00 bills and did not get anything in return. Service is really good, just don’t use the vending machine till its been repaired.

The service is very slow here. Even in the express lane you can spend up to 10 minutes waiting in a line of 3 cars. It is no where near the quality of service I receive at the one on Folsom Blvd. Along with the service they never have the dashboard wipes, they alway say «they’re out of stock».

I have the unlimited monthly pass for the protect wash. I’ve been punched in a few times as a basic wash, which is pretty irritating but whatever. There have been several washes that haven’t rinsed all the soap off of my car and my car never gets as clean as it would if I washed it myself. But with us being in a drought, this is the only way to get both of my cars clean. Oh, and the wait is ridiculous sometimes. RIDICULOUS! And the West Sac location is way understaffed. Today there was only one guy working and he had to deal with the three cars that came in after me before I could go through the wash. Had the same issue the other morning when I went through. However, the people that work there are incredibly nice and courteous at all times, especially when they’re working on the lie own and most likely stressed out. So kudos to them! Regardless of the minor issues, I’ll keep going there.

Update: still getting mediocre washes. Soap only comes out every other wash and check in process for monthly payers is still a drag. Canceling both cars from this waste.

The customer service at quick quack car wash was great. My cashier was Brooklyn Whitesel, she and the other employees working that day provided excellent customer service. I did the shine car wash and it wasn’t perfect the first time around so I came back the next day and they were willing to let me go through another time for free. The second time around it was perfect. I can tell all the employees working here care about my satisfaction. This is now my go to car wash.

I came here for a car wash because I was lazy to drive to my normal car wash place. This car wash place does an average job in getting your car clean. Once my car went through the car wash, my car was still not dry and there were still some spots that were not clean.
On a positive note, the bristles did not seem to be too bad on the car and it’s quick to get through the car wash. You can get your car washed for about $ 10 so it’s not too bad. It is also open at 7am so it’s convenient to wash your car before work. I would probably come back here just for convenience.

Only 1 reason for 3 stars. They are INCREDIBLY understaffed. You can’t have one person do cashier AND start the washes. Unless you like pissed off customers. I’ve never waited so long.
Props though to the employee, Gustavo, for handling it so well. You could tell he was trying his very best. Good job Gustavo!

This place sucks. Every time I find the time to go and get a car wash for some reason they have like a maintenance problem i’m paying the monthly $ 30 for unlimited carwashes and it seems like when I find the time to get one there always shut down for that time being. It’s such an inconvenience to me so when I decided to call and complain the girl just hung up on me. Worse customer service!

My brand new car was hung up on the rollers and the vehicle behind me ran into me several times. They said it was my fault because this was the second time that this happened to my car and that common sense should have told me not to use the car wash. I paid for a monthly pass and even after the first incident i had with them they told that they were going to fix the problem and repair the minor damage done to my rims. Now they are saying that they told me not to use there car wash anymore. And will not pay for the damage done the second time only the first time. Beware and be careful this could happen to you.
Now travis from the car wash is trying to discredit me by making me sound like I’m crazy mad man who loses my temper. And makes up lies about me and my stock rims on my brand new car. That just goes to show you what kind of people they really are. And the body shop that I took my car to get the repairs done on my car. Told me they get alot of business from the car wash from all the damage they do to people’s cars.

Normally I wash our cars myself but since I live across the street from a self appointed water nazi, I sometimes visit QQ.
They do an okay job. Free vacuums are a nice add on. I also like the free dashboard wipe they give you after you pay. And they give you ½ off another car, so you can wash two cars for around $ 18-​$ 25 depending on what wash you buy.
I don’t like the up sell they give and I also don’t like that they regularly miss the lower quarter of our large SUV.
A little expensive for a C quality watch, but if I don’t have to deal with crazy then it works out.

I decided to get my truck washed yesterday morning on the way to an appointment. I had never been to a Quick Quack before so I was surprised to see a gentlemen greet me as I approached the entrance. He told me about the services and how I could save money if I wanted to have my car washed there on a frequent basis. Well I was sort of in a hurry so I just paid to have the one done. He asked me to pull around and wait a moment while he assisted another customer that drove up. As he was telling me he would be just a minute the manager came out and told him she would assist me, that she didn’t want anyone to have to wait any longer then they had to. I just couldn’t believe the manager came out. She sprayed the truck with the pre-​wash and then guided me into the actual car wash. A few minutes later the truck was sparkly and clean. I have a GMC Sierra so it isn’t a small truck and it cleaned it really well.
Oh also the dash cloth they give you so you can dust off your dashboard is awesome! Thanks for the great service. I’ll be back.

This place used to be called Cable Car Wash before Quick Quack took it over. It’s the only car wash of its type in West Sac which gives it a strong upper hand (which is never good for the customer)…HINT HINT to any investors or people with money out there as this place gets super busy sometimes and could use improvement. More on that below.
My experience at the former wash was horrible and thus I stopped going there. I don’t know what soap/​wax they were using but I noticed that it was streaking the cherry paint on my Honda and that was the main reason why I stopped going.
Flash forward to a month ago, I went to try it out and decided to buy a monthly pass for $ 24.99 for one of their better washes. I religiously wash my new Honda once a week and I hate hand washing it so I figure it would be worth it financially, plus I can always cancel if I wasn’t happy.
After about a month and half and about 5 – 6 washes, I think this wash is decent but could use some improvements. Quick Quack definitely upgraded the wash system from the former Cable Car Wash. I immediately notice more sprays, brushes and other car wash «machinery» in general as I progressed through the wash tunnel.
First they need to shell out a little more $$$ and hire more people! Sometimes there is only ONE person working and s/​he has to greet the customers, spray the prewash stuff on their car and direct them into the wash. This greatly delays the waiting customers and the lines can get very long at this place.
Second, I find their wash somewhat inconsistent. I notice that towards the end of the wash, I have sometimes seen a last spray of wax or something come down on my car and then the blower has to blow it off. Well, the wax sticks and the blower doesn’t get all of it. Other times, this wax doesn’t come down at all. I don’t get it as I have a pass and get the same wash every time. I would prefer not to have this final wax stage unless water is also used to get it off.
Third, the blower setup sucks and is way too short to get the car as clean as it can be. I would like to see the blower last an additional 10 – 15 seconds. I think that would make a BIG difference; especially at the rear of the car. Either that or do as Kellys and have someone hand dry the cars as they come out but due to the layout, I don’t think it will be possible.
Fourth, I always pull into the vacuum stalls and hand dry my car and vacuum it. Some people just pull out after the wash– ugh, not good for the car based on what I have seen left on my car afterwards. I always notice that there is a thin streaking layer of soap or wax film on the lower portion of my car on both sides. I think its the wheel cleaner. I have to wipe this film off with a towel. Not sure why this happens but it should not.
Fifth, the vacuums suck (in a bad way) — no pun intended. They need to suck more! By that I mean they need more HP to suck stuff out of my car and away. The suction power is pretty darn weak on the vacuums. I mean it does work, but it could be much better. My 4 HP Shop Vac has way more suction power than the vacuums here.
I can’t help but compare this place to Kelly’s and this place AIN’T GOT NOTHING on Kellys!!! Unfortunately, Kellys is 15 minutes on the freeway away from me. Darn!

This location is a bit hard to get in and out of, but has the same quality service you get at the other various Quick Quack’s in the Sacramento valley. My only peeve is that at this location (as well as the Roseville one) the light at the end of the line where it tells you it’s okay to drive out is broken and doesn’t light up. This can cause a MAJOR problem if you have cars stacking up behind you!
Otherwise, this is an easy spot for access to and from 50 and I wouldn’t hesitate to go back if in the area.

I usually go to House of Bling Bling to get my car washed, but due to time constraints, tried here. This was a horrible car wash: there is still dirt on my car, there are spots all over because the «dry» cycle didn’t seem to be anything of real purpose, my windshield is dirty, with old stains and a streak of dirt from having to use my wipers to dry the window. The hood also has dirt and stains, plus new water spots, that were not cleaned.
I was going to go back to complain and request another trip through, but there were three people ahead of me in line.
I wasted $ 10 here. I will make time next time and spend another $ 10 ($ 15 for full service, plus I always tip $ 5) at House of Bling Bling in the natomas area. What a loss and what a joke.

Quick Quack Car Wash is ok. I preferred the previous owners/​management where I could get a full service wash, hand dry, vacuum, interior armour all, glass clean and tire dressing for $ 25. The issue back then was they did a poor job on cleaning the rims unless you continually bugged them.
Under QQ ownership the wheels are great, but they tend to leave the windshield dirty. No vacuum or interior services. All do it yourself now. If you go in for a single wash you get overcharged ($ 17 for the wash you pay $ 10 for everywhere else). The monthly plan is a good deal ($ 30 per car for a month of unlimited deluxe washes — 8 washes makes that less than $ 4 per wash!). A good option in these drought plagued times!

Nice people and a good quality car wash at a good price. Very happy with quick quack!

Came here to take advantage of the free car wash deal (ends May 29, 2014). I normally would bring my car to Kelly’s Express Car wash, but I can never pass up anything for free. The line wasn’t too bad considering the free wash promotion. I was probably in the line for about 10 minutes. For the wash itself, you’re offered the most basic wash, which normally costs $ 5.99. Their wash packages run from as low as $ 5.99 to $ 14.99 per wash or you can buy the membership deal where it ranges from $ 15-​$ 30 for unlimited washes.
The staff came up to my car as I got closer to the wash and suggested to have my wheels and rims cleaned for an extra $ 3. I took them up on that offer and I was very happy with the results because my rims were covered in brake dust and dirt and they came out sparkling clean. They also gave me a wipe for the my dash board, which I thought was a really nice touch. I don’t know if that’s something that’s just being offered while they’re going through this free promotion or what, so we’ll have to see.
General impression, good location (close to where I live), and reasonable prices. I thought the wash quality was as good, if not better than Kelly’s. And they do have vacuum’s on-​site.