Ross Dress for Less

Just a suggestion, don’t call for the next customer in line until your done with your customer, we are not cattle, it’s really rude! Thanks!

I work at this location and I enjoyed reading all of the reviews the good the bad and the ugly. I enjoyed reading them because it reminded me of that one south park episode when everyone thinks they’re a big time person because of their Unilocal reviews, their Unilocal reviews all of a sudden made them a credible critic on what retail is and how it should be run and how the store should look. Well… Honestly… Until you a run a retail store or work retail you don’t don’t know any of those things. We work really hard to attempt to keep the store clean and give shoppers a pleasant experience, but that’s not always possible when you’re rude and treat us like we’re beneath you because of our line of work. It’s also not always possible to keep a clean store when you let your children run amuck tearing things off of the shelf and you don’t pick up after them… Or you try on shoes and just leave them on the floor, Unfortunately that’s not our job (to clean up after you and your kids). Our fitting room procedure is as such because as much of a good person that you may be people steal so we have to take precautions. As far as not having enough merchandise… Well that depends on when you come, we get shipment daily and stock the floor daily (minus weekends). Anyway we just work here we don’t make the policies or the rules we just have to enforce them so don’t yell at us or rag us for that. The cart situation is a frustrating one and we usually don’t offer help because they don’t want us to put items in customers cars a customer said one of the associates damaged her car during help out so that’s that. If an associate was rude to you I do apologize for that… But think about your approach as well. People aren’t usually rude for no reason. Anyway we take a lot at our minimum wage awesome job so give us a break and if you happen to see me when you stop in say hello. Sincerely your friendly Ross associate Kimi. Live long and prosper. P. s. if you really want to make Ross a better place apply for a job here.

The customer service here is horrible. But they get a second star because the store is clean and well kept. The cashier «Ashlie» was unhappy about staying a half hour later and vocalized that very much in front of several customers waiting in line. I was very unhappy with my experience here and do not plan on returning.

My bad, 4got 2 write bout my xperience @ this store. I really hav a bad habit of leavin my phone on top of my purse in the cart while shoppin. I found out the hard wy tht i shud not of done this. My phone got stolen off my purse. Aft leavin the store i realized this. I returned & played the seek & find bit. I cud not find it. i asked a clerk (Kimi) if any1 had turn it in, but the answer was not. Kimi was kind enough 2 use her phone 2 call mine. She went around the store with me. No phone. She was also kind enough 2 let me use her phone 2 mk some calls of help. She took my info & said if found she wud giv me a call. Excellent service! Found phone w/​find my phone app & my daughter call Kimi 2 thank her 4 all her help. Really was nice of her 2 help me in my hr of need. The security guy said i’d nvr get it bk. So glad i didn’t hav him helpin me. Not many clerks wud do this. Thx again Kimi !! Ur the best! ;-))

Only good thing bout this ross, is that is near a Walmart, home depot, ikea, etc. they have plenty of parking and the inside of the store also looked spacious considering it looked empty. The merchandise was scattered everywhere, and a lot of the sections were suffering from merchandise.
When pAying, the lines were short but the cashiers were pretty rude. I didnt come here to buy clothes just came to look for halloween stuff to put outside and decorate.
Even if i was here to buy clothes i probably wouldn’t find nothing considering they dont have jack squat! I wouldnt be back thats for sure, just not what i want or nothing im interested in.

In my opinion Ross is carrying the security thing too far. There is a Security Guard at the door greeting everyone. I felt very uncomfortable in the store and when trying items on, the clothes were given a full search. I was not allowed to take shoes into the dressing room to try on with my outfit. REALLY? Is all that necessary. I left w/​o buying because I was so uncomfortable with all eyes on the many «criminals» shopping in the store? I won’t be back.

Only complaint. You can’t take carts out of store. I bought a really big ottoman. Not heavy, just big. Was not offered help. Just told I couldn’t take cart out of store. Where’s the customer service?
On a positive note: found what I was looking for at a good price. Was greeted several times when I walked into store but no love upon leaving.

Despite the store not being well kept (ie. stuff on the floor and unorganized) the prices are pretty decent. I still like coming through to get a good bargain on good clothes.
Staff at this store were pretty helpful and made checking out a breeze.

Besides the loss prevention gal saying the obligatory «Hello» when you first walk in, this store has the worst (or I should say, most non-​existent!) customer service ever… especially at the Returns Only counter. It doesn’t make running an errand here during my lunch hour worth it. I will not be returning to THIS Ross store.

Terrible selection. Maybe the worst Ross I’ve seen out of all the ones in the area. The displays for shoes, purses, pants… everything but the bath and home accessories were just super sparse and almost empty. Putting two purses on each hook doesn’t make it look any better, guys.
I got a bathmat, which wasn’t what I came for. I recall this location being bad since it was built. My checkout experience was also frustrating, because I think the check-​out girls were more interested in conversing with the British couple in front of me than actually doing their job quickly.
Don’t think I’ll be back.

My Husband and I visited this store this evening of January 2^nd 2014 and were very surprised and appalled at the treatment we received. To begin we are an interracial couple myself being Latina and my husband being Caucasian. When we first entered the store the security guard at the entrance greeted us but was very unfriendly in the greeting and watched us carefully as we entered the store. He then proceeded to follow us around the store as we browsed and shopped which again made us extremely uncomfortable as there were plenty of other people in the store and not only us. We did not feel as if there was a need for him to follow us around as we were not acting suspicious in any way. Needless to say we did not stay very long and made our purchases quickly as I felt VERY uncomfortable by the security guards obvious RACIAL PROFILING. This should not be tolerated at all by anyone especially in this day and age. We will never be returning to this store again and the management did hear from us as well.

this is one of my least favorite ross because the selections here for the mens clothes is not alot to choose from and looks skimpy.
the acessories case here is always a miss and hit. but never seen anything nice here. hardly and rarely.
the home selection stuff here is ok as well sometimes they have nice picture frames or cups for sale on clearance for a killer deal.
i usually come here with my mother and she always finds nice dresses and purses here. so i think womens clothing is a plus here.
the lines here are long and usually there are only 2 registers open and the wait could be long which is a con.
like i said all ross is a hit and miss for searching for good killer deal brand name stuff. and the amount of people working with more registers open so less waiting time in line.

I really like this Ross store. Iv’e been to others and they’ve always been dirty and crowded with nonsense. Since moving to West Sac I’ve frequented this Ross lots of times. Every time I’ve gone in it’s always clean and the staff is always helpful. I’ve found lots of things for the house and the clothing is a good selection too. I recommend this Ross very much.

Love Ross in general, but this store seems to carry stuff the other ones don’t! Always a huge section of shoes, clothes, bedding, etc. Prices are significantly lower than other retailers. Love finding bargains!

Every time I go to a Ross, it’s too look at the random stuff they have there like their bedding, bathroom items, toiletries, dog stuff, etc. I came here around 1 AM today and the store was pretty empty. The merchandise was fairly organized. The employee and security guard were very personable even though they were probably tired from closing late. They had some pretty interesting merchandise too!

I’m a little traumatized because my car got broken into literally right in front of their door. Broken window and laptop and bag all gone. Derp moment for me but just be aware.
So go here with caution and don’t leave stuff in your car that might attract anyone since there are desperate, sad people around!
Other than that, it’s a decent store with some good stuff… just be warned.

The racks are half empty. Is everything being bought here because the economy is so bad???
Are people ONLY shopping at ROSS?
Hardly any registers were open, very few staff members throughout the store, not much of a selection of anything.

This is by far the best Ross store I’ve been to! :)
This particular location carries a LOT more stuff plus more compared to other Ross stores, This Ross was recently opened in a new plaza so it’s a bit more sanitary compared to other Ross locations. I came here to look for serving dishes and picked up more items than I anticipated. If I didn’t finish my Christmas shopping already, I seriously would have came here and fulfilled my Christmas shopping here! This place carries a HUGE selection of brand name sunglasses such as Versace, Jessica Simpson and many more! I love how they had different gift sections for men, women and kids. They had nifty gadgets such as iPhone speakers from the Sharper Image for cheap! They carried Starbucks and Godiva gift baskets as well! I was astounded as to how much items they carried at this store! I definitely will make a trip back out here again!

So nice and clean! I’m giving this Ross 4 stars just for that, because «nice and «clean» and «Ross» have NEVER been in the same sentence for me… ever.
Decent selection of clothes and shoes; great selection of home items; nice staff; great bargains all around. I’ll probably be back.

Who knew you could say clean and Ross in one sentence?!?
The first Ross I’ve been too that I was not immediately grossed out by. The Bestie and I came on a whim after our Ikea trip, hoping to score some sweet deals…
They keep this place clean and their staff are actually really friendly. A greeting when we walked in was very unexpected, as was a pseudo security guard by the front door. I guess they have some hot commodities to steal in there… weird!
Their home section is stacked, I really don’t want to let you in on the secret, so their’s more goodies for me, but there are some good finds in there.
I’ve heard the rumor that Ross carries good home décor stuff, but this place solidified the rumor. I think because it is in such a RANDOM shopping center, it doesn’t get much foot traffic, so hence its cleanliness.
There’s no shame in my game… I’m a baller-​on-​a-​budget looking for a deal ;)