South River Dental Group and Orthodontics

Make sure you know your dental benefits before signing any paper work that is presented to you. YOU may be paying too much. Know your benefits and your rights. The greatest majority of DENTAL GROUPS now only present their schedule of fees AND never look at your benefits. YOU may be paying $$$$ more than necessary. The routine is to start you with an exam, then tell you that you need $$$ deep cleaning. Then the financial lady comes in and presents you with a schedule of the top line you need and what the cost is that THEY charge. You may have been taken to the cleaners. Once you sign, you have agreed to pay the amount you signed for. People start reading your dental booklet of Benefits or call your Dental Insurance before you sign. If you can afford $$$$$, then no problem.

So, here’s the thing — the front desk staff, hygienists, and dentists are all skilled and friendly as could be. Seriously, they’re all awesome.
However, something’s not quite right with the scheduling. I’ve been to SRD twice now — once for an exam/​cleaning and once for some fillings, and at both appointments, the place seemed to be overbooked.
The first appointment took an incredibly long time due to the business of the office and the x-​ray stations being full. I’d say I was there 2 or 2.5 hours. I was grateful it wasn’t a work day.
Well, today was a work day. I arrived 15 minutes early out of courtesy and was called back at my appointment time on the dot, but the dentist was occupied with another patient. After 15 minutes, I inquired about her whereabouts again, at which point Dr. Bautista came and numbed me up. Finally, after about a half hour of waiting, Dr. Lee arrived and had to complete the fillings in a rush, as her next appointment arrived 15 minutes later. Not her fault, but a little anxiety-​inducing when you’re undergoing dental work.
A request — space out the appointments a bit. Dental work is already stressful. The added stress of a rushed practitioner and worrying whether or not you’ll get out on time to return to work or pick up your kid from daycare just makes it all the more scary.

Well if you’ve been reading my Unilocal’s you know I got my new teeth here! I love this office & Dr. B & staff are all so nice & helpful.
Today I finally got what I originally thought all I was going to be able to get! What I have been going to Dr. B’s office for all these months and procedures! A deep full cleaning! Yes I have been looking forward to this! Well to my delight and no surprise Ms. FREIDA Sparks, RDH was my Hygienist. WoW she was amazing! Not only did she have the magic touch, but she is super cool! She did a through job and was gentle. Luckily for me, I really needed this appt. She found some problem areas that needed attention. We were done in no time! She sent me home with after care info. It was a good appointment!

Everyone in this office is kind, friendly, and professional. I highly recommend this office.
Doctor B and his staff are always attentive to my needs and make me feel comfortable and confident that I’m in good hands.
Penny C.

Dr. Bautista was very courteous, professional, helpful, and informative. I have a cracked crown, and he instructed his office staff to contact the dentist’s office that installed it to see if it they would cover it to save me money. Office staff was very clear on what insurance covers, and friendly as well. There was virtually no wait, and as a new patient, I was shuffled from initial consultation to X-​rays, to exam, to cleaning and final consult with almost no delay in between. Happy to have a dentist’s office with longer hours as well (some weekdays open until 7pm).

So after some bad medical situations recently, this was a welcome surprise. I found them through delta dental and it was near my home. I just needed a cleaning, but I’m always apprehensive about the dentist. I’ve had a lot of work and I really didn’t want someone trying to sell me on something I don’t need.
The office staff was helpful and pleasant. Dr. Reymond Bautista was beyond nice! He sat down with me before the appointment to get to know me! Who does that anymore. Most places I feel like a number.
Everyone was just so nice. I got my cleaning. They even have the benefits person confirm what the charges are to you BEFORE they work on you!
I mean what a good practice.
I have nothing but nice things to say about them. This is my dentist as long as I’m here.

This place is ok. I showed up to a dentist check up once and they didn’t schedule me with the hygienist, for which I have a specific need. I asked them to reschedule me for both the dentist and hygienist on a separate day and I would return. The day before that checkup, they told me the hygienist with whom I’d been scheduled wasn’t working so that had to reschedule me again. Each appointment was at least a month apart, which got annoying.
The people at the front desk are pretty nice, but it’s obvious you’re just one of a million patients they see everyday, so don’t expect to feel special.
Sherry, who mediates between the practice and insurance is really nice. She is the only one who remembers me and actually wants to have a conversation. She’s very sociable and a great asset to the practice.

Dr. B and his staff are amazing!!! From Lana and Jackie who was oh so kind to let me hold her hand while he was performing the painless filling. I have never had such an amazing dental experience that I wanted to Unilocal.I went to a previous doctors office and they weren’t ¹⁄₁₆ polite as any other office you’ve ever experienced. Jennifer the receptionist was so kind and polite even thought it was extremely early on a Saturday. I absolutely love and TRUST this dental office which no one ever says but this experience was absolutely amazing. Definitely do yourself a favor and try out this dental office you will not regret it. I can’t wait for 6 months to pass so I can see the amazing and personable staff!!! #theynailedit #drbfilledit

I think that unfortunately they like to add things you may not necessarily need or like to add the most expensive things… usually these are not covered by the insurance… shocker. The seem to be great with preventative care but if something major fails I am not sure I can trust them anymore.

Wow this dentist is amazing I love Dr. B I started going to seeing Dr. B almost 3 years ago. I have always had bad teeth as a child growing up caps, crowns, beginning stages of gingivitis. I can say look at me now I have a fabulous smile, went in for my 6 mon check up and cleaning I got a fantastic report. I had my teeth cleaned this week took him 10 min to clean my teeth.
Dr. B recommend for me to use an electric tooth brush and that has saved my teeth. If you don’t use an electric tooth brush you really should makes 100% difference.
Thank you River City Dental love you all!

Stay away, Eureka dental has offered to write a letter on my behalf stating the poor quality of work performed at South River. In fact, the cost has risen 4000.00 due to poor quality of work performed! Stay Away! They practice upcharge!

Just went in for my first visit after not being to the dentist in years. Whole experience was pleasant and easy. Everyone was very warm and friendly and everything was explained in advance. They looked up and discussed what my insurance (Deltacare USA) would cover with me before doing anything, and I didn’t feel any pressure to do anything that wasn’t covered. Didn’t have any cavities (yay!) so can’t speak to anything beyond cleaning and x-​rays, but I definitely would feel more comfortable returning here for that kind of work than to any other dentist I’ve been to previously, based on my initial experience.

STAY AWAY FROM THIS PLACE!!! This place is akin to taking your old used car to the service department at the local stealership!!! They will milk you for as much as they can!!!
OK, I haven’t been to the dentist in about ten years. I’ve always had insurance but just hate going to the dentist. I decided to return after my hiatus because I was worried about my gum disease. I had done some research and knew I had all the signs and symptoms but wanted a «professional» opinion.
I made an appointment and went in. I was greeted by the blonde lady who took all my information (including birthdates, social security numbers and name spellings) in the presence of waiting patients who were three feet behind me. Hello??? Can you say Identity Theft???
I sat down with a doctor, who I think was Dr. Bautista. He was nice enough but I didn’t feel too comfortable with him. I then did my usual x-​rays, in mouth camera, and the scanning x-​ray. After that I laid down in the chair and the doctor came in and poked around a little. He didn’t take any of the usual gum depth measurements which I though he would. I though the «exam» was rather minimal.
This place seems to all be about making as much $$$ from you as possible. Upon leaving I was recommended for some hefty cleaning jobs in the four figure range. I’ll be going elsewhere.

I not big fan of dentists like probably very body but I like this place feel no pressure at the all from the front desk to the back room all staff are nice and I been coming here for over 6 years now

This review is based off of one visit. I went in needing a root canal on a molar. I was a little nervous. I have never had a root canal before and have heard they can be quite painful.
The front office staff was very friendly. I saw Dr. Bautista. He was also very friendly and professional. He took time to speak with me about what I wanted and my expectations. He asked if I had any questions numerous times along the way. He also made sure I was doing ok throughout the procedure.
Dr. Bautista was very skilled. I experienced no pain during the procedure. He sent me home with 2 pain medications for any residual pain I might experience. He told me to expect some discomfort later because it is «surgery» after all. So far, I have not needed to take the pain medications. There is no soreness or sensitivity.
I currently have a temporary on (although they are able to do same day crowns). I have another appointment for the crown. Dr. B gave me several options for what type of crown to get along with his recommendation. I will update if I experience any problems. But, so far. so good! I really like Dr. B and the rest of the office staff.

I recently got my braces put on and let me just say, this place rocks!
They are all very friendly. I was pretty bummed about needing braces as an adult and they made me feel better about it. I have been lucky enough to have Tia do my adjustments and she is wonderful! She answers all of my questions and addresses any concerns I have. My wire had been poking out after my first adjustment (I didn’t see her) I told her about it and she made sure I wouldn’t have that problem again! I also see Dr. Bautista for my regular dental needs and he was awesome. He didn’t try to sell me a lot of work that I didn’t need, made sure I was in and out in a timely matter. I have never been as happy with any dentist as I am with him.
Friendly staff, Great prices and convenient location! I refer all my friends and family to them.

I cannot think of a single thing to complain about. I told them I just wanted a cleaning and a first visit for my two year old and a check up for my four year old. I told Dr. Bautista up front «no extras». He totally respected that statement. They did great cleanings on me and my 4 year old (who loved the whole experience and he’s ADHD)! My two year old was freaked out but no blame on them. He’s two. Dr. Bautista just smiled and checked my two year old’s teeth while his mouth was open screaming. LOL Of course, he was fine 1 minute later when he was asked what he wants from the ‘treasure’ toy chest. :)

A lot has changed in this office for the better since Dr. Bautista took over as the new owner. Dr. Bautista’s goal is to make sure that the patients comfort is top priority here. He treats every patient like they are part of his family. He will take the time to explain all your dental needs and options. If you have any questions, he is more then willing to answer them with a honest, straight forward reply. He has wonderful chair-​side manners, and will make you feel at ease right away.
The office is located in the newer, much nicer part of West Sac across the street from the Nugget. They have the latest technology in dentistry to aid in providing the best dental care possible to you. Its nice that they have different specialist that are within the office to provide care. This way you don’t have to drive to different offices, and all your records are already there so there is no back and forth. Plus you can get an appointment pretty easily, you don’t have to wait weeks to be seen. They are very accommodating to your schedule and have flexible hours.
So if you are looking for a new dentist in the West Sac area, contact them and ask for Dr. Bautista. He will take great care of you!

I have been to South River Dental three times and each time I have been greeted with a friendly and attentive staff. I went about three years ago when I broke a tooth. Dr. Bautista explained all my options, took time to answer all my questions. He informed me of various payment options and let me know that they would be happy to work with me regarding payments. He was compassionate, understanding and professional. I was very nervous, not a fan of dental procedures, but Dr. Bautista really put me at ease. He repaired my tooth and gave me a crown. He did an excellent job.
I recently went back to have my teeth cleaned. Ann and Chris took x rays and did my cleaning. They both had great customer service skills. They were friendly, skilled and efficient.
I would highly recommend South River Dental to all my friends and family.

I feel like the staff here listens to my needs and concerns. The staff is very personable and help me to stay comfortable. I feel that they know me individually. I also feel that I am getting the best dental care there is; they really work on making a plan to get your oral health back on track.
I find that the price of services are completely in line with the market, if you think that it is pricey, you better check your dental insurance coverages. No wi-​fi? Boo-​hoo, go get a better data service plan then too. Sheesh. Do not let that stop you from getting excellent care.