Jiffy Lube

Polite, punctual. Offered recommendations, but no hard sell.

These guys are highly professional, friendly and always provide the customer with fantastic customer service. The manager greeted me with a handshake and called me by name. In addition, while I was paying, he noticed my military id and even though it is not the policy of Jifffy Lube to provide a military discount (that should change), he took $ 10 off my bill. As I was leaving, one of the guys showed me how to turn the indicator light off.
I don’t know anything about cars. I know customer service. I know what it means to be a professional. If you’re looking for a place to get your oil changed, the Jiffy Lube on Robert Street is the place to go.

I’ve purchased a Groupon deal worth $ 45 for an oil change, and told the District Manager that was helping me that I would like to just use the Groupon deal for an oil change (the District Manager happen to be there training in the new General Manager).
The DM told me that the deal does not cover my oil change, the oil change my vehicle need would cost $ 88. I told him, if that’s the case, I don’t want an oil change today. He said that his guy had already drained the oil out of my car. My oil indicator was at 40 percent and didn’t need an oil change right a way. But they drain my vehicle oil and now I have no oil in my car.
I was like what? You drained the oil already and then tell me this? I was not very happy with that. I can’t believe that’s how they get you to get an oil change with them. That’s bad way to do business!

I had a terrible experience with another Jiffy Lube a while back which is why I started changing the oil myself for a while. I just needed to get it done so I drove up and told the first guy (ended up being the manager) who came up that I need to be told exactly what they are doing before they do it so I can sign off on the work– he said «of course» and then proceeded to really take care of me. I didn’t have the coupon for $ 10 off but they gave it to me anyway and were polite the whole time. The vacuumed out my car and cleaned the windows (which it seems they do for everyone). Kudos to management and their team.

I’ve been going here for years and have always received good service but my last few visits the service has been really extraordinary and that, for sure, has a lot to do with the manager, Steve Thompson. Sure, there’s a script that is followed… but he gives me the impression that he really cares, that he is knowledgeable and totally professional. I’ll keep coming back!

Unilocal — I’m sorry; I have been cheating on you. Lately, the only reviews I have been furiously typing away are those to the actual company… you know, where you go to the actual website, scroll down, look for the über tiny print that says, «contact us»? Yep, I click on that and type away… some have been great feedback, but some… *shakes head*
Ugh.
So, here’s my actual complaint letter. Maybe this can be like a business review reality show since I’m actually writing to the company. But then it’s not like Unilocal is fake… but then. wait. Huh? Whatever. Please don’t send ME a complaint letter:
To Whom It May Concern,
I just visited Jiffy Lube #18 888 this morning. I was very pleased with the efficiency of the service as there was no one there, but I am now concerned about what I was told regarding the ten dollar «rebate.»
The associate informed me that if I upgraded to the High Mileage Synthetic oil, I would qualify for a ten dollar rebate and get a check within the next few weeks. Never did he mention that this was a «service certificate» only to be used at Jiffy Lube. I disagree with the usage of the word «rebate» as it led me to believe that I would be getting money (in a form of a check) back. Never did I think I would be getting a COUPON for my next visit.
Also, the associate did show me my cabin filter and recommended that it needed to be changed. He showed me the price of $ 54.99 and said, «well, since they’re so jacked up, I’ll take off ten dollars.» The other associate below, with no knowledge of this «deal,» shouted up, «is she getting the filter? I’ll let her have it for fifty.»
What is this bargaining or discounting system that these gentlemen/​locations use? I cannot believe that I could be quoted two different prices in a matter of minutes, and how do they simply come up with whatever «discounts» they deem acceptable?
I have now come to realize that these cabin air filters can be purchased for $ 20 at an auto parts store and easily installed. With this, I am appalled that Jiffy Lube can charge me $ 55 for what takes two minutes to change… or maybe the price is actually $ 39.99 as stated on your pricing board, and I was just ripped off.
Whatever the answer is, I am a dissatisfied customer. Please work with your associates so they can better represent your company.
Nadine Yang