Sprint Store

I’m not sure what all the other people on here are complaining about. I have gone here twice with a defective Galaxy S2, and both times the Sprint team has quickly and courteously fixed my issue. The first time, they offered to give me a free new phone outright, and the second time, they replaced my screen and gave me a new battery within about 20 minutes, which fixed my issue (screen was timing out randomly and white, battery would randomly shut off).
KEEP IN MIND PEOPLE IF YOU DO NOT HAVE TOTAL EQUIPMENT PROTECTION YOU ARE TAKING A CHANCE, BECAUSE I GOT ALL THIS SERVICE FOR FREE BECAUSE I’M PAYING 8 BUCKS A MONTH FOR THE PROTECTION. That being said, the service was still fast and overall was courteous. Will be going back to this location more often, especially for service needs.

Same issues some other reviewers have had. My phone which is brand new has not worked from day one and the guy that helped my in Roseville got transferred the next day to St. Paul which is nowhere near where I live and nobody else would help me! I left messages for this guy who I was told is the manager and until I got a hold of him he never once called me back. He told me he would order me a new phone which nobody else could do. I just called the sprint headquarters because it has been 2 weeks and they said he never ordered it! I was able to file a complaint on him though which he very well deserved. I am now going to a sprint corporate store and have to start from square one but I am so happy I don’t have to deal with Anthony anymore who cannot return a simple phone call! and also acts on the phone like you are a burden

I’ve been a loyal customer of Sprint for over 10 years and never had any major issues except the employees at this store. My most recent was that the charging port on my phone had gone out, so I couldn’t charge my phone. They said they couldn’t fix it but they’d order me a new one. Sadly, the phone was on back-​order and would be about a week. I asked for an interim resolution and the response was «the phone still works». Yes, it still works, but I can’t charge it. They gave me another battery and told me to come back when it needed to be charged. Sorry, but I’d be back everyday. The only other solution offer by the sales guy (Nathan) was to pay the $ 175 to cancel my contract and then spent the $ 100 – 200 on a new phone. That’s not an option because I’m only a few months out from a free upgrade. I told him that if I cancel my contract I was going to go to another carrier. He said «have a nice day». I called Chris with the Customer Retention Dept and he sent me a flip phone overnight so I’d at least have a phone to use without having to go into the store everyday.

I found a Sprint LG slider phone in a park about a week ago. The phone had been wet from the rain and so I had dried it out in a bag of white rice. Unfortunately, the screen did not survive the soaking. I pulled the SD card and found that there were several photos still intact, including photos of a young man with someone who was laying in a hospital or nursing home bed. In my mind I think this might be the young man’s great grandfather.
The phone did hold a charge and there were several incoming calls in the following days (even today) — but I was not able to pick-​up or hear anyone on the other end because of the water damage. Also, because of the bad screen, I could not see the caller ID or any information that would be displayed on the screen.
I brought the phone to this Sprint store, assuming that they would be happy to match the phone up with its rightful owner. I was wrong. I was told that there would need to be paperwork completed and the phone would just be flagged as «abandoned».
When I asked if there would be any attempt to locate the phone’s owner, I was told no.
Not even as a service to their customer since there are personal photos on the phone? No.
I took the phone back and told the associate who didn’t really care to help me that I would continue to try to find the owner on my own, maybe by listing on CraisgList. I was appalled by the complete lack of interest in taking any steps to help their customer — in providing service to their customer by simply returning a phone to them.
I am not a Sprint customer, nor will I ever be based on the lack of service to their customers.

The only positive thing I can say about this Sprint store is that it has a convenient location. We went in today to make a change to our plan, and it was the worst customer service experience we have had in a long time. The salesperson was incredibly rude and unprofessional. After an unpleasant exchange, we asked to speak to his manager to which he replied, «He’s not going to say anything I haven’t already told you.»
Long story short, we decided that after 10 years with Sprint, we were willing to pay the fee to break our contract and move on with another provider.
Do not waste your time at this Sprint store.

My experience here was pretty awful. I’ve been a Sprint customer for several years and have purchased a repair and replace insurance plan (trust me, it’s worth the extra $ 8 a month, because otherwise it’s $ 35 for them to look at it, not including whatever else may need to be fixed).
This store in particular gave me the run around when it came time for me to get a new battery for my phone. First, they promised it would be shipped to my home within 2 – 3 business days. I called the store to complain that I hadn’t gotten it, and when they checked their system, the order wasn’t even there.
I walked into the store to talk to a manager, and lo and behold, the person that «placed» the order WAS the manager. They refused to give me any kind of credit for their error, and I had to wait for a new battery to be shipped directly to the store.

Came to this location because it is also a licensed Sprint repair center. My phone’s display screen wasn’t working, so I needed it replaced.
The security guard greeted me, but they had no people on the floor. Everyone was working at a desk and helping other customers. There was no acknowledgment that I was waiting and no one spoke with me until I was helped. This was my only problem. Luckily the wait wasn’t too long.
My information was pulled up quickly and the clerk promised to have my phone ready within half an hour. I ended up going shopping nearby and came back an hour later. It wasn’t ready, because they didn’t have the proper part; however, because I had insurance they were able to offer me two options: 1) order a new phone and wait, or 2) get a new phone immediately, but in a different color. I chose the latter and had a new phone in my hands in less than 10 minutes. It cost me nothing extra, because I had the insurance.