David’s Bridal

Unfortunately, I would have to give this specific David’s Bridal branch 1 star… And that is only because I can not give it zero. I’m not typically one to write a review, especially a negative one, but I am composing this in hopes that no bride, bridesmaid or prom-​goer seeking a special experience wastes their time, money or happiness at this location.
My sister and I walked into the store with smiles and excitement, eager to find the right bridesmaids dress. We were met by a very irate manager who was deeply offended by the fact that the wedding gown was purchased at a different location, (my sister and I live two hours apart) and appalled that we had not scheduled an appointment, but eventually paired us with «whoever would take us». Equally disgruntled, the consultant spared no eye-​rolls or sighs when responding to inquiries or suggestions from my sister and I.
Eventually, we found the perfect dress which was not available in my size or our color (as anticipated). We ordered the dress we wanted from the manager who at this point shed free of all filters and was blatantly just upset… Questions like «How will we be notified when the dress arrives?» and «What is the return policy?» are never to be asked in this store unless you wish to feel embarrassed and belittled. The transaction ended by the manager turning to face in the opposite direction in her swivel chair… Prompting us to ask if we were finished with our order… «Yes.» she barked, remaining faced away from us.
There was no «have a good day» there wasn’t even a closing statement like «you’re all set.»
I left that store feeling badly about my body, my purchase (which is a gorgeous product! but absolutely not worth what we went through to get it) and this experience that is supposed to be so fun for my bride-​to-​be sister. I’ve never felt so disrespected, for no clear reason, in my life.
Mind you, I was not notified when the dress arrived… No call… No email… Even though I was sternly told not to call, I was curious to see the progress of my shipment… Behold! The dress had arrived two weeks before my call! Cherry on top? It was the manager on the phone, confirming she didn’t deserve the benefit of the doubt that she may have been «having a bad day» the date of the transaction, but is genuinely just a rude, impatient person.
I am dreading scheduling an alteration and am so upset that there are no other locations anywhere nearby.
Suggestion? If you work in a commission driven retail sales environment… Maybe you should have some customer experience skills.

I would give 0 stars… I went in & tried on several bridesmaids dresses and finally decided on one. I paid in full (no refunds) and waited for my dress. It came in earlier than plan thank goodness because they ordered the wrong dress and made it seem like it was my fault!!! The women found the dress I needed but one size larger but was told they would pay for alterations. BIG LIE! When I picked my dress up I was told no they would only adjust the sides & just because it’s a larger size the hem wouldn’t be longer. SERIOUSLY? Your mistake and I have to pay for it? I work at a bar and will tell every female to avoid this place like the plague. It’s not worth the headache & hassle to save money. Terrible service,

I ordered my dress in February because I was told it would take 8 – 12 weeks to arrive. Weel, it took less than 2 weeks to arrive. Great right? Not really because I felt super pressured into purchasing a dress because I was afraid it would not be in on time if I didn’t. I go to pick up my dress and its a complete ball of wrinkles. The woman says to me, «Don’t worry about the wrinkles when you get your alterations we do a great steam clean.» Well, I was planning on using someone else. When I asked if I could try on the dress her response «It won’t look as nice with all the wrinkles, we would rather you try it on after the alterations.» So, when I get home my friend helps me try it on. Guess what? Only one side of the claspe on the top of the dress was sown on. When I call their response is «There is nothing we can do, you took the dress home. We do not know if the dress was damaged prior to you leaving the store or after.» REALLY DAVID“S BRIDAL? I was warned not to go here, but I had a great experience when purchasing bridesmaid dresses for other weddings. I expected the same respect, if not more when purchasing a wedding gown. Now I will be shopping else where for bridesmaid dresses, accessories and flower girl dresses. Thanks for keeping true to the terrible reputation you have created for yourselves.

I’m giving high stars b/​c Stephanie was SO patient with us and the manager was also really nice in honoring my mom’s coupon when they didn’t have to. Otherwise, word to the wise, just don’t go in as naïve as I did if you have a short timeline! I went in knowing the dress I wanted from online (bridesmaid) so thought it would be quick, but it turned out that none of the dresses my sis (the bride) picked out last week would have been able to get here before her wedding, so I ended up going w a dif dress. not DB’s fault that her wedding’s in May! only reason for the docked star was that my sis had gotten the impression from her visit to DB that we’d have no trouble getting dresses in time so there might have been a misunderstanding/​miscommunication. As long as you can wait at least 12 weeks to get your bridesmaid dress, you’ll be fine at DB!

So long story short I ordered my bridesmaids dress here from the David’s bridal in CT Paid $ 15 for shipping and the dress arrived about a week later. Only to find out the security tag was still on the dress and a few strings were also torn, I was so upset because they don’t tell you that the dress you order would be final sale until I actually got it in the mail with the receipt and they make you pay full price for a dress I was unaware of that had little rips and tears so disappointed and surely will NEVER go back and do business with then now I have to make an extra trip so I can have the big white security tag removed from my dress, what a headache.

I bought my wedding dress here in January. When I called to make an appointment, the woman on the phone was a little short with me, so I was apprehensive about coming in and didn’t know what to expect, especially after seeing some of the other reviews on here. I had a really great experience, however, and got a great deal on the perfect dress. When I saw it on the rack, I was in love, but it wasn’t in stock in my size. Jessica found it in my size in purple so I could try it on, and it was perfect, so they ordered one for me in ivory. If she hadn’t gone out of her way to find just what I wanted, I probably would have settled for something that didn’t quite measure up.
Everyone in the store was helpful without being pushy. All brides want to feel special when dress shopping, and I imagine it must be hard to maintain enthusiasm for one bride after another, all day, every day. Nobody here made me feel like just another face in the crowd — everyone was very pleasant and thoughtful.
I bought a slip to wear under the dress from the DB website, and it didn’t work with my dress, so I took it to the store hoping to exchange it. I was bummed out that they couldn’t do in-​store exchanges for online purchases (although that’s not their fault) and they didn’t have what I needed in stock, but the girl at the desk recommended another store nearby that had a good selection and that’s where I found what I was looking for. I really appreciate that she took my needs into consideration instead of trying to get me to buy something else from their store — great customer service!

So Reading all the reviews I already had a set mind before I placed foot in David’s Bridal that I was going to have the worst service ever
HOWEVER! It was the best customer service!
I had Jessica as a fantastic Dress Coordinator!
Her personality made my day wonderful; with over two years of experience/​training she is the best! You won’t regret relying on her to help you pick the Perfect Wedding Dress for you Day
Thank you so much for making my skeptical day a very Non skeptical– Amazing Fun Day!!!
I am so happy I got to meet you and Congrats you deserve the best reviews.
Thank you David Bridal in West Springfield !

Me, my mother, and mi grandmother decided to schedule an appointment for me to try on Bridal Gown’s. It was pretty packed due to the fact that it’s prom season but nonetheless, we had a blast! Our assistant was a lady named Coral who was awesome! She knew exactly what worked (which surprisingly was just about every dress) and what probably would work. She was very helpful, friendly, and great for their business. She made my experience memorable. Overall great place, decent selection.

I had an AMAZING experience here! I think everyone has a different experience, but mine felt really special. The associate I worked with, Brittany, was amazing. She was so friendly, had my favorites already picked out and into the dressing room within ten minutes. She was complimenting me left and right with the dresses I was trying on, and I felt like a princess. Even other members of the staff came over to chat with me about my wedding, my dress choices, and were very, very sweet. I never felt pressured. They were very accommodating and patient, and I can’t wait to bring my bridesmaids here!

No thank you.
My family and I went in this weekend to look at bridesmaid dresses. We had Laura who was absolutely miserable and no help at all. I was not only expecting decent service but a large selection as well. Both were not the case. Their selection was terrible and the racks were so close together that it was hard for multiple people to look.
I can’t imagine how «special» they would have made me if I was the bride. Very disappointing!

I had a great experience here. I didn’t have an appointment and walked in with 2 of my sisters. I tried on LOTS of bridal gowns until I got tired. It was really fun and I had just the right amount of attention. I didn’t feel as if any of the staff was pushy, which is a good thing and happens often but not here. This was a weekday and before 5 PM. I did not buy my dress though because it was the first time looking at wedding gowns and I just wanted to browse and try on styles.

Worst customer service ever! Unless you just walk up to employees and ask for specific things — they will not awknowledge your presence. I just waited in front of the cash register waiting for any signs of life until I just had to ask where to find the bridesmaid dress I needed.

Don’t go here if you’re expecting good customer service. I’ve had to go here twice because I was in a bind for a cocktail dress. On both occassions I looked for the dress online before going into the store. Why? because if you go in the store they will make you check their racks on your own, it would take hours going through them and you would get no assistance while you do.
On both occassions when I called i was on hold multiple times, probably 20 minutes each time. They put you on hold every time a customer comes into the store. THEN once you give them the item number of the dress you are looking for they insist on calling you back to notify you if it is in stock. Instead of taking 5 minutes to check the system.
When i arrived on both occassions, they quickly handed me a dress, shoved me in the dressing room and left to attend the next person.
Save your time, money and frustration and go to a local, small boutique. They will simply take care of you better.

Had a scheduled appointment to check out bridesmaid dresses. Person who assisted us (Debbie), not very helpful. I was interested in trying on a mix of dress styles, but unfortunately, i was the one digging through their dress racks (which by the way are so jam packed with dresses you couldnt tell if you were looking at the same dress or something different). She even commented 10 minutes in that she felt like she was doing nothing. How about help dig through these piles and pull out styles for me?!
During my 1 hour time there, i heard about 5 people ask staff where else they could go to look at dresses and even the staff were recommending other locations (most often location i heard was Bancroft Bridals) — which is where i ended up going to buying a dress.
Dont waste your time.

If David’s Bridal ever wants to overcome its reputation as a «last resort» for anything wedding related, employees should be better trained in customer service. If they are proud to be at the foot of the bridal totem pole, then they’re doing a great job. Pfft!
If not for quality dresses at great prices, I would not have ordered bridesmaid dresses at David’s Bridal in West Springfield. The customer service was awful: our consultant asked each bridesmaid what her size was IN FRONT OF OUR WHOLE GROUP. This was VERY unprofessional.
When I originally went months ago during my own gown search, I felt like I was one of millions being pumped through the doors on a conveyer belt. The consultant at that time tried to talk me into every dress she put me in, obviously in an effort to finish the sale and move onto the next bride. Needless to say, I did NOT buy my gown here for this reason. I went to a bridal boutique and felt like the consultant wanted me to have «the moment» that we all see on the TLC bridal shows. That’s what your day should be!
This is a terrible way to run a business and if it comes down to requiring people to make appointments so brides and their maids are not rushed through the entire time, that would make us feel like more valued customers than their current careless system.
If you are looking for a positive experience and want to feel like your special day is a special occasion not to be rushed — if you want to savor every moment of the process — do NOT go to this store. If you want a great deal and don’t care about the experience, go for it. The prices are great, but that’s about it.

My first time in David’s Bridal was here in West Springfield. I came with my dad’s girlfriend to get fitted and order a bridesmaid dress. She was also there to pick up her bridal gown. The girl at the front grabbed the bridal gown, and then left it hanging out in the front with all the for sale dresses… my dad’s girlfriend was so upset she grabbed it and carried it around the store.
The girl found the dress I needed and I told her I think I needed a 2, she looked me up and down and said she thinks I need a 4… okay. your the professional right? (even though she looked at 13 years old in tacky heels). The 4 was HUGE… so she gets me the 2. I try it on and it’s still a little roomy but not big. I asked her what she thought because I have never tried on bridesmaid dresses before. she just looked at me quick and said .” I dont know if its big we will order the 0 then.” and walked away…
We asked for a second opinion from Jen (who is AWESOME we both loved her) she told me I would never need a 0 and to order the 2. she actually looked at the dress on me carefully. THANK YOU JEN.
Then there was Lauren, who was helping my dad’s gf get into her bridal gown. My dad’s gf is looking at it and everything and then Lauren said she needs to go do something… she goes. «Ya if you need to get out of it or something just have the people with you help. i mean its not that hard.»
The whole place was a mess. Maybe because it was Saturday. The young girls were whispering to eachother and giggling… I mean this is serious stuff to women getting married… It would have been much better if one employee helped us the whole time. The only person who made it feel exciting and fun was Jen, without her I don’t know if the «wedding excitement» would have been there for us. Maybe some more mature employees like Jen?

Meh, is right. I got a beautiful gown from David’s Bridal for under $ 700 so that was great. My problem came when I went to get my bridesmaid dresses. While I was in the store with 6 bridesmaids, I couldn’t get the attention of any of the salesladies. Their inattentiveness showed when my bridesmaids went to pick up their dresses and they were all in the wrong color. I wanted a pale pink and instead got a much darker pink. I liked the dresses enough to keep the wrong color but it was still a huge mistake on their part and I barely got an apology never mind any other compensation. David’s Bridal in Natick seemed much more on their game.

We had a really great experience — as two brides marrying each other — at David’s Bridal. The staff was friendly and helpful. We found our dresses, which were (and are) beautiful! They were decently priced $ 500.00 each), and we got our slippers and veils there, too, with lots of help. Even though they had to make 2 separate accounts since David’s Bridal is a national chain and gay marriage isn’t recognized nationally, they apologized about this, which was really nice, and we still got the 10% off each. They also told us to send our photos for their website, which is smart on their part (showing that they’re LGBT-​friendly), and neat for us. It was a surprisingly great experience!