Arpin Van Lines

We moved from Illinois to Sacramento, and the experience was HORRIBLE. Their estimate was far less than what it turned out to be; they left us waiting in a home without furniture for over 23 days (!!); and their customer support refused to ever call us back. After many, many calls, we were often told, «We’ll get someone to look at that», which ended up meaning, «Give us your money, thanks, bye.» I would never use this company again, and recommend that anyone looking to move should consider other options if at all possible.

They are contracted with Priority Moving.
*When they took inventory, they did not write what was and was not scratched or damaged. Upon delivery, they provided me with a clean typed inventory that stated all our things were scratched, marred, or badly worn. I strongly believe they scratched some of our items and altered the inventory to cover themselves. Some of our things were new.
*There is a lack of communication
*Lie about delivery window (please see other reviews, mostly those not recommended)
*No one know how to get a hold of the driver and cannot call dispatch directly. Can’t they radio him?
*It takes days for them to relay information after customer initial contact.
*The lack of accountability of the driver is why customer things end up missing.
*They take on other contracts after customer pick up which is why they do not make there delivery window.
*I asked for a discount since they booked other customers after my pickup, which made my delivery a week late and they said they do not do refunds
*The driver did not set up all our stuff because he said «I do not know how»
*He did not do the inventory with me, but rather by himself
*Our stuff was damaged and they went through boxes and combined some of our stuff
*They disassembled our stuff (that was whole when picked up) and did not reassemble it
Unfortunately, I did not do my homework as I usually do prior to signing a contract. That was the biggest mistake and has cause much headache and stress. I had someone come out and do a home estimate. The person was friendly and professional. The gentleman Don was eager to get our business. They even lowered the price by applying a bunch of discounts. Because this was a personal move without the military, we were looking for something cheap, but *remember* you get what you pay for.
Prior to pick up, I notified Priority I needed an extra stop and was told to talk to the driver. On the day of pick up, a driver arrived (I never received prior notification as to when they would be coming) and took inventory and loaded our things. He was not friendly at all. I notified him of the extra stop and I was told I would be contacted by the driver who would be actually handling our furniture. I never received the weight of the furniture until the 3^rd day. I actually had to call Ms. Christina. She said she had to get back to me (which is a way too common phrase.
My items were picked up on April 11^th and I was given a delivery time frame of April 13 and April 21. In between that I had not heard from anyone and called Christina to find out about delivery. She has no clue where the driver was. It took a day or two to get back to me about our shipment. I was told the driver was a week behind schedule and my things would not be delivered until April 28^th. No one bothered to contact me about the delay and no one had information when I kept calling. I got tired of going through the middle man and asked for Arpin Van Lines contact. I talked to Chris out of headquarters and he was not able to get information.
On April 22^nd I was contacted to say my things would be delivered on the 26^th. On the 25^th I called to confirm things were still on schedule and Arpin had no clue where the driver is and she would have to get back to me.
have only move with one other company (United Van Lines). I had a couple things missing, but I ALWAYS had communication with the drive via his cell phone and things were always delivered within 2 – 3 days.
For the people that work at Priority and Arpin Van Line, you should be ashamed to work for such a poor and irresponsible company

Consultant was very friendly in the beginning, unresponsive in the middle, and spotty in the end. The packers were good, and the movers were good.
The driver is what made this experience a bad one. He was late by one day picking up and one day dropping off, which could be worse. He hung up on me when I insisted he show up on time. He even told me I was costing him money when I asked him to unwrap the boxes. See, the driver gets paid and then he hires movers to handle your gear.
He tried to sneak out without putting the furniture back together or taking anything out of the boxes! Remember if you’re doing a military move, they have to do that stuff! Otherwise you will spend days trying to put all the hex screws back into every furniture you own and you’ll have a hell of a time figuring out how to get rid of tons of wrapping and boxes.
Overall I’m just glad it’s done, and given the choice would definitely not use Arpin again.

This was a military move and was certainly the worse move we’ve ever experienced. We’ve had PCS nightmares before, but none compare to the issues we had to this move. It took them over a month to move our things from the west coast to the midwest. They failed to fill the pick up order and didn’t inform us so they were late picking up our belongings after they were already packed by the local company. 3 weeks later, our things still had not left the storage facility. We finally got our things, which took a LOT of threatening to involve military investigators to accomplish, and many things arrived broken, were missing, or were blatantly stolen (like tools, for example) for which Arpin refused to take responsibility and suggested we «file a police report.»
All of this, alone, was enough for a 1 star review… but the biggest issue we really had with this company was communication. The military move coordinator through Arpin is named Wookie, and she is incredibly impossible to talk to. She’s never in the office if you call and her voicemail is always full so you aren’t able to leave a message. The only way to get in touch with her was email, which 99% of the time resulted in a return email that simply said «I’ll call you this morning» and never ever resulted in a return phone call. One brief time we did speak, she had our account confused with someone else’s and said «I have a lot of moves for people with the same last name that are all having problems»…here’s your sign. Apparently no one else at Arpin can possibly assist in a military move besides Wookie, because calling anyone else and asking to speak to someone besides her did nothing for us. There was even contact made with the COO of Arpin, which was simply a brief non-​proofread email that said «sorry for our failure» and resulted in absolutely nothing being done to get us our belongings. We accepted $ 500 less than what they owed us in damages and losses, simply so we could wipe our hands of this company. It was worth the loss to not have to deal with these people ever again.

Had the unfortunate experience of dealing with these guys thanks to an Air Force /​DOD move.
Arpin has some of the worst customer service in my 15 years of DoD moves ever experienced. They missed the pick up date, never called to tell me. Showed up to pack with not enough man-​power and 2 dudes both 65 yrs old +. The packers had to call for some local help and pay them with cash… Hello??? Talk about getting screwed by your own company…
Deliver was a joke… our stuff was moved from NY to FL and somehow most of our stuff made it that distance in tact. However, I couldn’t locate our stuff when I called for delivery. I had to call no less than 5 different companies to find out if they had my stuff.
Upon delivery, I noticed immediately that my new 55″ Samsung LED tv was not present. I claimed that right away. However, I didn’t have the movers unpack my stuff as I wanted to take my time doing it and not have a house full of unpacked stuff laying around. During this process I have discovered many other thigns that are broke or missing completely.
I filed my claim as I was supposed to do, amounted to almost 10,000 in damages… Arpins offer of 1400 bucks was supposed to cover this much damage and replace my items… yeah okay.
Arpin employee’s are criminal and negligent. Do yourself a favor and if you have the choice DO NOT accept the offer to have them move your stuff. The DoD has contracts with every major moving company in this country… Have them send someone else. I repeat DO NOT USE ARPIN or be prepared for massive problems throughout the whole process.
Funny how most of the 1 star reviews… are from DoD customers… How come ARPIN has not lost there business contract with the military…
Shake my head.

We chose Arpin Van Lines because of our positive experience with them in the past. This move to TX from CA was an entirely different story. The workers in CA were on time and did a great job. They told us that our things would be going on the truck leaving that day or no later than the next morning. This is where the nightmare starts. We received a call that night saying it wouldn’t fit on the large van so it it ending up sitting in CA for five days. Meanwhile we were trying to handle all of this while we were out-​of-​state on vacation. My husband called their Headquarters in Rhode Island at least twice a day to ask what the hangup was getting it out of CA. We were told to call the local movers who subcontract to Arpin. We called them and they told us to call Headquarters. Headquarters said we take it up with the local movers. They put the burden on us to get this straightened out. Isn’t it the company’s job to tell us what was going on? We paid them, not the other way around. All we got was the runaround. Our belongings sat in CA five days and still know answer. We were told nothing. We kept calling our representative and either she was on the phone, at lunch or went home with no return call. We were beyond frustrated. Were they in CA on route to TX? We only had three pieces of furniture and a bunch of boxes because the new owners of our condo bought everything else. Why did it take four or five days to get on a truck? These three pieces of furniture were special to us which is why we didn’t sell them. We became very concerned at this point. After about the tenth call we found out our things were finally on a truck ready to go. You shouldn’t have to call the moving company you chose to handle your things and paid good money to as often as we did with no resolution. The whole experience was absolutely unnerving. Moving is stressful enough without getting completely frustrated with your moving company. We understood that there was a two-​week window for delivery and they just about made it. Not knowing what was going on and trying to get through to someone was next to impossible. Meanwhile we sat on beach chairs and ate off paper plates for two weeks. We told them we would be out of state and they couldn’t deliver on the day they scheduled. They were willing to store it to the tune of $ 800 but they waved the fee. At that point they dared not say anymore. Our white slipcovered sectional from Pottery Barn was completely covered in dirt and black skid marks. Luckily the slipcovers could be washed but it took two days to try and get the stains out. If this were an upholstered sofa it would have been ruined. We were actually in shock when they brought it in. What did they do? Fling it on the truck without wrapping or covering it? A few things were lost which we somewhat understand can happen, but now we have to file a claim to find out where they are. Isn’t it their job to find them? They lost them. Still no news a week later. Bottom line, I highly suggest you research other moving companies when you need one. Years ago Arpin was so professional and reliable. I have no idea what happened because it looks like we weren’t the only ones frustrated according to other other Unilocal reviews. Now we have to file a claim to try and get the lost items. Horrible experience overall.

I won’t even talk about how the drivers on both ends were late/​outside of their delivery windows because that is only a minor annoyance compared to the utter lack of care and reject for my belongings. As professional movers, my stuff was just haphazardly thrown into box, in worse condition than when it started. Most of my furniture is damaged or scratched or dirtied in some way. The time and effort it is going to take far exceeds the time saved by having these movers. For the exorbitant price they charged ($ 5000), the level of service and attention is abysmal. NEVER USE ARPIN. Had plenty of friends using competitors who all had wonderful moving experiences.

This is my first and hopefully last experience with Arpin Van Lines. Their communication and willingness to accommodate customers is dismal. On both the pick-​up and drop-​off ends of the move they missed their promised times by several hours. At each end I was promised a call from their driver to update me of any changes, yet received nothing. I understand that logistically things happen that cause delays, but please be respectful of other’s time by calling to provide updates. The company’s customer service representative was largely unhelpful and unapologetic to the situation. My experience with this company has been very unsatisfactory.

Worst military move ever. Moved from DC to Florida, ARPIN was suppose to store HHG in Florida, however HHG still in DC almost 3 weeks later. Company has no clue what’s is going on. IT takes several attempts to get someone to answer the phone when you FINALLY gets someone on the phone they place you on hold for 20 min at a time. Do yourself a favor and STAY AWAY FROM THIS COMPANY

The Navy had Arpin move my household goods to Washington Sate from San Diego and they were a nightmare to deal with. I must have called at least 20 times but no answer and they didn’t return voice mails. After finally getting hold of «wookie» i think, she told me my household goods would be delivered in 3 days time and if I wasn’t there they would put my stuff in storage at my expense. I explained to her I would be down in OR on business and they really should had notified me earlier or answer one of my 20 phone calls so I could have made arrangements and I got the «we only have to give you 2 days notification.
By the way Wookie, if you call a client and leave a voice mail but leave no details about what your calling about, you might as well not have called.
So I had to drive 400 miles back home so I could be there when Arpin decided what was best for them.
Oh yea and they dropped my motorcycle in the truck because they didn’t secure it correctly… thanks!
Highly not recommended!

Take a look at the photo section of all the damaged HHG (not the arpin Vanline photos). I took them in the process of delivery. This is only after 2 of 4 crates were opened. Non of the boxes are opened yet.

If you are in need of psychotherapy, shock treatment or schizophrenia then Arpin Van Lines is your moving company.
I am a minister and please Chris K do not I repeat do not comment on this because your words are as good as Bill Clinton when he said he did not have sexual relations with that woman.
Here is our story. We secured Arpin. They promised our goods within a certain time period. They called and said the truck was broken down in El Paso, TX. Now we had to call them because Chris K and Joe K were out somewhere in Rhode Island!
We called again and again and again. Same story! This company is moronic! Let me repeat. They are morons because they don’t care about you! They only care about themselves! Chris, I repeat do not comment or I will sue you!
Do not do not do not do not do not use this company!

Truck #383A almost ran into the rear of our car on Interstate 25 just N of Truth or Consequence, NM in a posted 55 mph/​construction zone!

We used Arpin for a move from RI to TN. After reading so any bad reviews, we were nervous about trusting our move to a moving company. We were pleasantly surprised. The estimate was on point, the move was timely, and all of our belongings arrived in the same condition as when they went on the truck. There were a few issues with the movers assembling furniture incorrectly and putting things in the wrong places in our house, but no big deal. All in all, we were very happy with Arpin handling our move.

I just used Arpin to move from the east coast to the west coast. I had a fantastic experience with them. This is the first time I’d ever used a moving company. I was leary because of the bad reviews, but I’m glad I chose to ignore them. Everyone I worked with was friendly and professional. I was kept informed of the progress — and my belongings were handled with respect. I would definitely use them again if needed and would definitely recommend them to others. Thank you Arpin!

The lack of communication with this company from start to finish was unbelievable. Not to mention our truck (cross-​country move) arrived WEEKS later than our estimated arrival.

Not quite sure why there are so many bad reviews but I on other hand had an excellent experience! It could have been the local affiliate who handled the move or the company’s reputation. Either way my experience was fantastic from start to finish!
Both my moving consultant and moving help were friendly and professional the entire time. The type of relationship you would want to build a friendship on if you had the opportunity in the end!
All of my belongings arrived undamaged and in the same condition as which they began their journey. It could be that I took extreme precautions in packing all of my equipment, or their precautions in on assembling and wrapping each individual item.
I did my homework for this move investigating the company, and looking at most of their competitors, but overall ARPIN was chosen due to their excellent service from the start, detailed quote, and the not to exceed binding estimate. My final price came in nowhere near the estimate… In fact, about $ 1000 less!
ARPIN is not lying when they say, creating customers for life! I will be a customer for life! They will definitely be used on my next long-​distance move! Thank you for the help, hard work, and I will recommend you in the future!

This company I would legitimately have to say was the worst company I have ever had to deal with! The mover pencil whipped in that my table top was spider-​web cracked AFTER I signed and was given a carbon copy. I showed them my carbon copy that it was not cracked prior to shipment and they told me I was lying! I spoke with 2 supervisors Josie Sgagliarich and Rosemary Renos; they both were rude and told me I erased my copy that was written in pen. I will never work with this company and highly encourage others to reconsider them as a choice to move your household goods! I have never written a review for anything but I stayed up after a 12 hour night shift at the hospital to talk to them and they were absolutely rude, told me I was lying and so I stayed up just to write this review. I urge everyone who reads this to never work with this company if you ever want to be compensated for broken items made by the movers!!!
Chris you are also garbage thanks for nothing!

The WORST movers ever. Do not use this company or their Arpin affliliate. If I could give them ½ a start I would. We have issued a complaint with the BBB and they continue to give excuses for their actions. They arrived 7 hours late of the window of delivery. They called to tell us they would be late 5 hours after the stated delivery time. They arrived with ONE driver to move our 2 bedroom apartment full of stuff. My husband HAD to help and they would not compensate us due to their negligence and continued to give excuses like they do not have enough help on the weekends, there is no tariff provisions to compensate the customer for helping. WTH? For one, we did not want to help. Two, we waited ALL day for this one driver to arrive and when he did at 7pm, if my husband didn’t help, the driver would have finished moving our items around midnight. They claim to treat the customer with the highest standards — they DON“T. We paid almost $ 4000 for our move about 600 miles away and we were treated like garbage not to mention a few broken items they have NEVER addressed either. DO NOT USE THIS COMPANY. If you are moving locally, use B&C Moving — they are top notch and very efficient. If you are moving long distance — use Wheaton, they are also great and both recommendations come from my experience with both businesses.
Update: I have been contacted by the Chief Operating Officer of Arpin and we have been exchanging multiple emails regarding our issue. He has been the ONLY person who has understood and taken responsibility for the actions of their customer service agent and the contracted shipper who provided such appalling service. I appreciate his efforts and I upped my rating to 2 stars instead of the one. I still do not feel I can «trust» this brand moving forward.

I wish I could give them a negative number as a rating. DO NOT use these people. I moved from RI to GA last month, and could not have asked for a more horrendous experience. The estimator who came to my place in RI was pleasant, so I decided to go with Arpin for my move.
Apparently, Arpin used some sort of subcontractor based out of Wareham, MA. The two movers who came to my house were very prompt, and got the job done quickly. However, there was a $ 300 «additional charge» to bring a smaller sized truck to my street. I am not sure how a «smaller truck» would really have a cost of $ 300.
The mover who was bringing my belongings from RI to Georgia was making a few other stops along the east coast– no big deal. However, the day before he was to arrive in Atlanta, the mover calls me and says he’s in Nashville, but «can’t find another mover in Atlanta to help him.»
The mover arrives at my apartment complex in Atlanta the next day, and said that his tractor trailer was too big to fit through the gates. No big deal, but since they’re in moving/​logistics, shouldn’t these be the things that they think of? So, I had to drive the mover from my apartment complex to rent a UHAUL down the road. The UHAUL ended up setting me back an additional $ 50, so that goes to my original statement of the $ 300. If it was $ 300 for one of their smaller trucks, why was the UHAUL only $ 50? As I was driving the mover to the UHAUL place, the moving company calls me requesting for their payment. I said, well being that I’m in the car driving your mover to a UHAUL facility I do not have anything in front of me to provide you with a payment.
As I said before, the mover who unloaded my belongings in Atlanta was solo. Me, the paying customer had to help the mover mount my queen size sleigh bed headboard onto the frame of my bed. No where in the PDF files of charges and paper work that they sent me did it say anything about me having to do manual labor for them.
After the mover left, I thought that the debacle was over. Not so much. My bed set I had bought brand new for myself less than a year ago. I had spent the day trying to get organized and get settled, and neglected to look over my furniture. I walk over to my dresser, and notice that the top on both sides is completely gouged. It looks like someone took a forklift and decided it would be a good idea to knock right into my furniture. At this point, I really had enough.
My next step was to email the folks out of Wareham, MA. I explained to them the whole situation, and the only response I got back was an email saying «fill out a claim». Talk about awful customer service. I file out the claim, email it back over, and don’t hear anything back (naturally). I email again, no response. Then get a call back from someone in the claims department. They obviously do a terrible job in highlighting what the next steps are in regards to the claims process. I ask them, and am told «within a few weeks».
Today I get a call from a local furniture repair place in the Atlanta area. The representative over there tells me that they’re going to to a time that «works for them»… I am the paying customer with damaged furniture. Good customer service is when you do a time that works for your customers, especially when they have a bad taste in their mouth from the beginning.
So, now this furniture repair company is going to come to my apartment and do their own subjective inspection of the damage. I told the representative I spoke with today that I expect my furniture to look in the same state it did as before, and she said «well, we’ll go by what we see when we get there». Again, POOR and DESPICABLE response when you’re in customer service.
Yesterday, I researched the name of Arpin’s Customer Care Director, and received a response right away. Unfortunately, it was their «National Accounts» Customer Care Director, and there wasn’t anything she could do. She copied the Consumer Customer Care Director, and I have yet to receive a response. Then again, for the experience I have had with these people I’m not expecting anything.
Lesson learned, I would have been better off renting a UHAUL and doing it all on my own. At least if I damaged my own furniture; I would have taken responsibility.