Cox Communications

Needed to call Cox for a simple change in our Business account. One hour and a half transferred 7 times and put on hold all that time. Absolutely untrained staff to do this to a business account holder. I have my eye on the end of our contract because of this. Verizon has great offers and much faster internet for less. Cox give us 6mps Verizon starts at 25mps for less money.

Wow. I cannot believe the treatment our family has received after being Cox customers for over a decade but now we’re fed up enough to drop them permanently.
After signing a new contract Cox decided not to honor the prices & after back & forth we opted to cancel. It’s obviously not as simple as that but we are sick to our stomach over what’s transpired. Even with all the documentation we have (bills & e-​mails) they told us to go screw.
We’ve always been satisfied with Cox services & the people they’ve sent out to our home for help BUT after being jerked around & being lied to we’ve had enough. Out of spite they said we agreed to cancel all services immediately when that was not the case. We paid for the whole month but they’re turning it off immediately against our will.
I’m not heartbroken about not over paying for cable/​internet/​phone as technology will soon make companies like Cox obsolete but being without cable for 2 weeks with a family of 4 is a bit much to take especially when Cox pulled the plug after we’ve been such loyal customers.
I hope Verizon is comparable & cheaper before we cut the cord & go without cable OR Apple/​Microsoft eliminate the need for a company like Cox all together.

I have no idea if this is the correct Cox Communications address. I am writing this review from my mom’s apartment as I continue to wait for a customer service representative (15 minutes so far) to have her cable connection fixed. This seems to be their most commonly reviewed address but really this review is for the customer service line wherever it is actually located. I should also add that my mom has been with Cox for many years for her phone, internet and TV and has told me that my experience is not what has been hers over the years. Be that as it may…
When you first call they give you very little information and have awful music while you are on hold waiting to get to where you can get in line to wait to speak to a customer service representative!
Finally after 19 minutes a rep came on and said she would transfer me to tech support… which was the number I first called… wtf? Now a recording has told me it will be 5 minutes until I can speak to someone. Well at least the music is a bit less obnoxious. Okay 5 minutes has come and gone NINE TIMES (45 minutes)…yikes, I thought Time Warner and Verizon in NYC were slow… oh wait, they are, but that’s for another review!
Finally after an hour and 10 minutes I spoke with a friendly tech rep named Johnny who was able to update our system and get the guide to work on my mom’s bedroom set. When the channel that was not working in the living room was still not working (even though it was working fine in my mom’s bedroom), he assured me it would be fine in «a few minutes» because it needed time to load. Reluctantly I hung up. Now an hour later the channel still does not work and I really can’t see waiting another hour plus to talk to someone else.
Now 3 hours later the station that was not coming in clearly still is not and some others are blinking off and on… ugh!
Update: 7AM the next day. I called again. This time I was put right through and spoke to Shelly. She was able to diagnose that the problem was in the cable box and has scheduled a service tech to come to the apartment tomorrow morning. I guess it depends on when you call and to whom you speak
Update: Day 3 — The Cox technician, Aram, arrived on time, was personable, knowledgeable and fixed the problem!

This morning I come to find out my internet stopped working, I did pay my internet bill this month. Also, I called technical support I didn’t have to wait to long to speak to somebody and they were very helpful telling me to unplug my power cord, I end up unplugging 3 cords. Also, I was told they are resetting my modem on their end, then they gave me the Ok to plug the cords back in, I waited for all the green lights to come back, then I started Firefox and I had my internet working, I’ve been with Cox for 4 years and never had poor customer service like I did with Verizon they suck.
I want to thank the nice lady and young man for helping me and being polite and acting professional

You know a company has gotten too large when it starts emulating a government. Cox Communications, you seriously think making me wait 20 mins on the phone to talk to someone in the «Loyalty Department,» then not solving the problem, increases my loyalty?
I’ve been a customer for 19 years, and the paltry «discounts» you give me do not come close to making me feel good about spending $ 220/​month on your special «bundle» package. Oh, they do it with a smile, tho. Cutting services…

When my cable works properly it’s fine. However, it’s been 2 years and I’ve probably had a Tech visit my house 4 – 5 times, I’ve had problems with the signal strength coming in, I’ve had multiple cable boxes replaced for technical issues and I’ve had to contact them to send a reset signal to my cable box many many times. At this point I may need to switch to the only other provider in my area which is a rinky dinky cable provider. While I hate to switch, I hate paying so much money for a service that’s horrible and a support team which really offers no support. It’s awful. As much as I dislike Verizon, if you have the option between the 2, do NOT go with cox.

I got an email from Cox saying my computer had a virus and my access to the web would be stopped if I didn’t fix it. I signed up with their Tech Support to let them fix the problem since neither Norton nir Microsoft solutions seemed to help. I left my computer in their hands and did some errands. When I returned to the computer, it was frozen.
Neither the mouse nor the keyboard seemed to work
I shut down the computer and rebooted it. Still nothing.
I called tech support again, and they couldn’t even get me to the Bios options screen. They said hit F8, but my system needs you to hit Delete, then F8. I tried to tell them that, byt they focus on what the manual says to do…
Next they said they would need an onsite visit to fix my issue. And it would cost more. I was furious. They broke my computet and want to charge me to repair it!
The tech guy tried to transfer me, and I sat on hold for 20 minutes before I fave up and called back.
This time I told the tech how to get to the reboot options, and he just wanted me to boot in safe mode. That did not help. Back to scheduling an onsite visit, but THIS tech guy knew that the office that handles those appointments closed at 6 pm, three hours ago! So the furst tech guy had me on hold for nothing!!!
Time to switch to FIOS!

The only reason I ended up with Cox is because I cant get Fios in my apartment complex, and unfortunately, Verizons regular «high speed» internet isnt quite that speedy. I’m absolutely dying to get rid of them, and cannot wait to do so. Expensive, crappy service, and customer service is such a hassle. I’ll never use their company again, if I can help it.

The EXACT same thing happened to me as to Jean R! Cox messed up the process of closing down my account, and somehow created a ghost account in my name without telling me. I never knew that they thought I owed them $ 300 until TWO YEARS later, when it turned up on an unrelated credit check. Now they are not lifting a finger to fix the problem and restore my otherwise clean credit record. If I could give a zero I would!

I’ve had Cox cable, internet and phone for many years and have never had a problem. Recently however, I’m regularly having problems with their webmail. When I was given a choice to use either their «classic» or «enhanced» webmail, I selected the enhanced. Now they seem to have stopped supporting it without any announcement or warning to customers. I can only log onto the classic which doesn’t have most of the email contacts that I’ve added over the last few years of using enhanced. Today when replying to an email, I received an «undeliverable» message — i.e., I can receive mail from a contact but for some reason I cannot reply to it. There was also a 2-​day email outage recently and, although they apologized, I haven’t heard whether I will be compensated for the outage in my monthly bill.
The main reason I stayed with Cox was their customer service; I was always able to talk to an English speaking human within just a few minutes. That’s also gone now and I have had to give up (hang up) on my last two calls to customer service due to the lengthy hold time. There simply isn’t any reason to stay and I will be checking out Verizon’s ratings next.

I would give them a zero if possible. Cox Communications is a horrible service for several reasons. Let’s start with the service itself. I have lived in Holland, Ma for 4 years where we are stuck with this company. All 4 years have been filled with Cox trucks lining the streets. They never can seem to get everything fixed. This leads me to my customer service problems. When you call customer service, sometimes you have to fight with them to admit that they actually service my town. Once they acknowledge it, they go through there foolish text book responses. They are never able to help and conveniently lose connection when they get flustered. This is true with phone, email, and live chat. When they aren’t able to help they just stop talking. Today was the breaking point for me. After weeks of dinosaur speed service I tried contacting them again. I did so through my verizon cell phone internet service because Cox was dropping over and over.
3 times the service agents asked me the same questions. By the 3^rd time I just copied and pasted my original conversations. Each time, Cox lost their connection or signed off on me. Again, I was on a stable connection so it wasn’t on my end. After the third time they finally agreed to send a service tech out to check things over. They also gave me a phone number to call to have my account credited for the charges accrued with no internet.
This leads me to the deceptive practices of Cox. Since moving to town they have tried to raise my service 400%
Each time they try pulling that foolishness if you call and tell them you are dropping the service they drop the price back down. This past year they thought they had me by calling and offering a free trial of the «faster speed» connection. It sounded good to have a faster speed but was very skeptical it would be any better than the current poor service. I first declined but after some further pressing I showed interest. They ensured me if I was not satisfied I could drop my rate back to my original plan before three months.
After only 1 month of no change in connection I called to put it back to my original plan and was surprisingly told, «we are sorry, we no longer offer such a plan.»
haha. this company is a joke. Again, after telling them what they did was wrong and threatening to drop service they again credited my account.
If you are new to the area and have ANY OPTION other than COX, go with it. Cox is only good for comedic value in regards to how horrible there service is and how poorly their company runs.

Simply put, THE WORST service I could have imagined, and I only had them for 6 weeks. Yes, 6 WEEKS. I then went with Verizon FIOS, which I didn’t realize was in my building in the first place. They have been chasing me for a $ 150 «cancellation charge» for the last 10 months; 6 weeks didn’t even cost me that much, you a**holes, and you wonder why people cancel after 6 weeks?
Seriously.

My elderly parents put me as a CONTACT person on their bill. They passed away and the estate did not pay the balance. Now, they are telling me that *I* have to pay it because I was listed as a contact person. Are they on something??? Now, I can’t get Cox service until I pay it. Guess who has two thumbs and will never have a cox box ever again… this guy.

If I could give 0 or negative stars I would! Cox communications is one of the worst companies I have ever had to deal with. After just receiving a collections notice (with no previous statements or notice I had late payments — and when I cancelled my service over 6 months ago, I even received a credit, a check sent to me!) clearly I was shocked and almost thought it was a joke that I had been sent to a collections agency. I’ve never paid a bill late for anything a day in my life! Apparently, whoever moved into my last apartment tried to activate service and called cox and they charged me on my closed account as opposed to whomever tried to open a new account. After hours and hours and hours of phone time, cox quickly admitted it was their fault and has credited me for the charges however, they won’t provide documentation to me or the collections agency, so that my credit isn’t affected. Cox has tampered with my identity and caused my perfect credit to be compromised. I will never be associated with this terribly poorly run organization ever again! All of this on top of the crappy and expensive service.

Cox is the worst cable TV provider of all the providers in NE. In a three month period they sent my bill to the wrong address and suspended my service. I had to pay the past due immediately even though it was their error. And then they had the nerve to charge me a $ 20 reconnection charge which I refused to pay. In the same three months, my cable box died and I had toget a new one. The last straw was when I clicked on a music channel and it came up that I had to call COX to subscribe, even though music channels are free to digital subscribers. I will be changing providers very soon.

I’ve had Cox for a year now and I must say I like them better than Verizon because they have great customer service and every time I talk to a different person they are very polite and they are a great help so I’m a satisfied customer

known for there customer service and great services. each employee take pride in making the cusotmer happy