Two Top Snowmobile Rental

Would never use this company again. We rented six sleds, one they did not even fill the gas tank up on. We did not realize this until we were too far to turn back. Ended up having to tip the other sleds on their sides to drain gas into a bottle to get to gas station. Throttle stuck wide open on 2 of the sleds several times, the first time caused one of the sleds to crash in to the back of another. Handle bars were loose on one of the sleds, you could swing them up and down with little effort. When we returned they would not believe what we told them. They said that they had never heard of a throttle sticking before. There are many internet forums and even a consumer affairs report of sticking throttles on Skidoo snowmobiles. They did not credit us for the empty gas tank, even though we had not even come back and gotten our free tank of gas for the second day. They went ahead and charged us for all of the broken parts, would not accept responsibility for any of it. The Skidoo snowmobiles are a joke also not nearly large enough gas tank. One guy in our party had a Polaris and when we were running on fumes he still had over a quarter of a tank left. Two top thinks they can treat people how ever they want because most of their customers are not repeat customers. This one will backfire because we are live in Montana and are fairly local and won’t be using them ever again.

I’ll keep this short. A reservation was made and a deposit was taken. I flew from NC and confirmed my reservation upon arrival in West Yellowstone. One day later I was informed that Two Top had canceled that reservation. Luckily Hi Country Snowmobile provided us with snowmobile rental and lodging at Pine Shadows. We will not be using Two Top in the future. I was very disappointed!

Do not use this company. Canceled our rentals and lied.
We have been coming to West Yellowstone and renting snowmobiles for years. We are experienced riders and always rent the higher performance sleds with powder cleats. We usually ride for two days take a couple of days to rest and recoup and then ride two more days. When we booked this trip in mid December for a mid February trip from North Carolina our usual company didn’t have sleds available for the second part of our trip. This is how we ended up booking with Two Top.
Upon arriving in West Yellowstone we learned the region had a substantial snow deficit. We checked in with Two Top to make sure we were all set up. The owner confirmed sleds were available but said snow conditions were bad for type of riding we do (back country) and would give us full refund if we wanted. (Very nice we thought). We chose to decide after first day of riding with sleds from our other rental company to see how conditions were for ourselves. He said to let him know as soon as possible.
Long story short, conditions were not great but not nearly as bad as we expected and found good riding especially farther out beyond big sky trail.
The next day Two Top contacted us and said they would not rent us the RMK’s (backcountry sleds). Said he would rent us the smaller «trail» sleds if we wanted. Just saying conditions weren’t ideal for the RMK’s. When we told them we had been in backcountry and found decent conditions they said they didn’t have 5 of the RMK’s to rent us. They confirmed days before that they did. They said we could rent smaller sleds or cancel. We then canceled the rental which also included lodging. We talked to our other rental company, Hi Country Snowmobiles, (that I cannot speak highly enough about) these guys are awesome. They went above and beyond and got our lodging and sleds set up for the second part of our trip.
Bottom line, if you book with Two Top, there is no guarantee to get the sleds you booked and you will likely get lied to. I guess enough unsuspecting people come here and rent sleds that they just don’t care. Well, we come every year with 4 – 8 people and can say that if they are the last place we could rent from we will gladly stay home.

I returned in Dec 2013 and still endorse absolutely every I said before. We did the same tour again this time, only with our two kids on this return trip. We all had an absolute blast and saw many different things. This time we had Conrad for our guide and he was amazing. He was especially great with our kids — they developed a rapport and it made the trip all that more special.
Don’t hesitate — rent from these guys and go on one of their tours. It’s an experience of a lifetime.

Rented 4 sleds loaded up with family for our trip out to see Old Faithful. We were assigned Becky as our guide– she was excellent. We had a couple of small kids (8 & 10) in our group and Becky was very aware and constantly checked on them each time we stopped. She’s also a park ranger during the summer months, so she knew all the parks details.
The sleds were in excellent condition and had excellent heating elements. It was 10 degrees outside with 25 mph winds, so our wind chill was well below 0. I had to actually turn down the heaters on the handles because they got so hot. We took them up on the boots rental and were glad we did– don’t think our boots could have handled those temps. The helmets and face-​shields did a good job keeping the wind off your face. You still need something for the neck. All the equipment we rented was in very good shape.
Becky has a great eye and was able to spot various animals none of us could– like a Bald Eagle eating a fish along the Madison river. She stopped us a everybody got a kick out of it. Ended up seeing the Bald Eagle, Bison, Elk, and Swans. Definitely ask for Becky.
Take some cash. You’ll get an opportunity to stop at a «warming hut» inside the park where you can get warm drinks. Breaks up the trip all the way into Old Faithful.

Good prices. Called ahead for info and got offered $ 10 off per sled. Boots are not the warmest in town despite claims otherwise.
A bit focused on getting there sleds back safe rather than customer fun factors. Showed us some safe routes to take but didn’t mention any good meadows our spots for going off trail. Didn’t want us on Bpa power line trail at all or on two top without blue skies.
Apparently you also get a free hat if you happen to crash with insurance and are a good sport about it.

Took a snowmobile tour to Yellowstone Lodge to see Old Faithful. Conrad was my guide. He did a good job. Equipment & Clothing was in great condition. they said they change both out every year and i can believe that with the hours on the machines. People were friendly and provided good advise and guidance for the second day riding in Targhee National Forest alone.
I thought the pricing was reasonable for everything. Location was a little difficult to find bc of a snow back infront of the sign. No other complaints though.