Speedy Auto Service by Monro

I got a coupon in the mail over the summer and decided to take my car here for an oil change/​tire rotation. I called ahead and made an appointment and when I got there and I was a little off-​put by the dirty waiting/​reception area but this is pretty standard for mechanics. What is not standard is the gaggle of teenage employees drinking coke and gossiping loudly in front of the customers. I was second in line to talk to the service writer, and the woman in front of me was all flustered about how long it took them to complete her service. This was a red flag I should have paid attention to. It took them over an hour to do my oil change, despite the fact that I had an appointment and I made it clear that I needed to be done by a certain time and I was assured that would not be an issue. Finally, after asking three times when it would be done I just had to wait «another minute or two» for «paperwork». Personally, when I go for an oil change I prefer to be in and out in 15 minutes — no fuss, but at Monro they insist on typing in every identifying detail about your car before you can get out the door. Finally I was able to pay, sign and leave. When I got to my car I realized they hadn’t even rotated the tires! I was so frustrated, and wondering to myself — if they didn’t rotate the tires, what else did they NOT do. Unfortunately, I was already 20 minutes late for work and didn’t have time to go back into the stinky waiting room and complain to the 19 year old who was in charge.
From work I called back, and the same service writer answered the phone. I told him that my tires were not rotated, and I wanted an explanation. He yelled to the mechanic, and relayed to me that my tires were too bad to be rotated, and that the better tires need to be on the back for safety (wrong!). If I had known that I needed new tires then maybe they could have gotten more business from me and replaced them in the HOUR I spent waiting, but no they would rather just not tell me about this discovery and let me go on my unmerry way. Since the manager had already left for the day at that point I asked the service writer to ask the manager to call me first thing in the morning.
The next morning came and went and at 1 pm I called the manager and told him my story, and instead of taking responsibility and apologizing he placed the blame on his technicians and seemed annoyed that I was upset. Finally he offered me a free oil change on my next visit. Fine — I’ll take that.
I made another appointment today for my free oil change, and I was assured over the phone it would be free. When I arrived they AGAIN needed my registration to enter into the computer. I was told 20 minutes, so I walked into BJs to run an errand and came back 20 minutes later. I waited, and waited, and waited through 2 episodes of Judge Alex. 90 minutes after I arrived my oil change was completed, but I still had to wait a few minutes for paperwork, and a few more minutes for the manager to come out and verify the free oil change (after I had already talked to him ahead of time to make sure it would be free). The manager, Don, totally could have taken that minute to apologize for the poor service and to try and keep me as a customer, as I now need rear brakes, a ball joint and two tires, but instead he was short, rude and unfriendly.
WILL NEVER RETURN — WORST PLACE ON EARTH. If you need an oil change, go to VALVOLINE.