MetroPCS

Wanted to buy my father in law a gift for christmas would not let me. Bought my phone threw them n did not give me the box or the charger. put the phone in bag wout charger

Let me be up front: I gave 5 stars only because the people at this store were kind enough to finally give me a replacement phone… BUT this was after 2 store visits to the location at Hicksville (which deserves less than one star for their service), 2 phone conversations with that store, 5 phone conversations with the MetroPCS customer service (which really is useless!!!), and 3 phone conversations with this store!
Honestly though, Jorge and Maria at this store were super helpful and understanding! I think they took pity on my situation because of what I previously went through with the store in Hicksville, which is an «authorized dealer» (seriously, NEVER go there!). Also, they understood my emergency of needing a phone before I left for Chicago (where the closest MetroPCS store is 66 miles away in Michigan!!).
Things I learned from this horrible ordeal:
–If possible, NEVER go to an «authorized dealer» because MetroPCS will NOT take responsibility for any of their misconduct. According to MetroPCS, «authorized dealers» are seen as a separate entity. Instead, you should go to a «corporate» store.
–Always check to see if your manufacturer’s warranty is still valid. When I called MetroPCS customer service, the only suggestion they gave me was to file an insurance claim through Asurion to get a replacement phone. It was a ridiculous suggestion because: 1) My screen was not working properly, so clearly there was some software issue, and 2) the insurance coverage requires a deductible (mine would have been $ 129.00), whereas the manufacturer warranty has a small fee (mine eventually came out to under $ 17.00). The manufacturer warranty is valid for a year! Also, who wants to pay that much (in addition to the amount you already paid upfront) for an outdated phone?
–MetroPCS customer service is virtually useless! Every time I have actually gotten a live speaker on the line (which is difficult enough as it is) and after wasting so much time, I have never received any useful help. Sometimes they even hangup on you! And in the end, they suggest going into a store to deal with most problems. That would be my advice too: skip customer service and go directly to a «corporate store.»

metropcs do not have 4 g service out on long island. yes they do sell 4 g android smartphones, only there is NO 4g service but they charge you for it $ 50 instead of $ 40.
only NOT smart!
only very SLOW!!!
Seriously, this really is messed up!
Some of the issues I am having with metropcs and their android phs
**extreamely SLOW, I can not send or post a picture, it will not go thru, it will try… next thing I know is my battery is dead! so I dont deal with pics until i am home where I can charge the ph.
**I took 6:30 train to go to the city last thurs and my ph was dead bef 11pm.
**The ph freezes up some where bet 5 to 10 times a day. If you use your ph alot it might freeze up more. I do use the ph but not that much.
**The speech does not work! 90% of the times, says «server error» you will see this alot, constantly, Its any days that I will throw the ph on the ground. rarely but sometimes says «couldnt connect». not only that even when its working, it says the things that its not even close to what you said… NOT dependable, period! I knew I couldnt type on this ph cuz the keyboard is very small and I am used to blackberry, but I got it knowing that I will use speech instead of typing. I take very long time to send one simple mess!!!
**It does not have auto correction or dictionary that work before sending messages.
**drop calls drop calls drop calls
**many times the ph does not ring and goes directly to VM even I am not using the ph at the time.
**sometimes i do get nofified when I receive a mess and other times I dont get notified.
**One last thing for now. when I am trying to send an email using speech, it will type
«so contagiously 1 at yahoo dot com» instead «
»
ARGH…
BTW I reviewed metropcs before I changed my carrier to metropcs and purchase the ph, I believe they have 3 stars or something, these reviews are by PCMag NOT from the actural people who have used the service. I did not expect metropcs service to be like Sprint or other bigger copmanys but what I am experiencing is beyond disappointment!!!
Mostly all these issues are due to POOR signals/​internet.