NEFCU

I don’t really know where to start with this bank; to set the mood ill inform you I’ve been a loyal member for 9 years; I opened my first credit card with them and established my line of credit with them. I am disgusted with the way that they have treated me today and implore you to trust ANY other bank with your funds and future.
Of my 9 auto debit student loans that are taken out monthly, i had a negative account balance at 2 times throughout the month. This, while admittedly my fault on a rare financial oversight, was a scenario that was embarrassing and truthfully sad. Im responsible with my money and have used this account to pay for ALL of my bills over the last 9 years. This month I was charged with a $ 60.00 overdraft fee, I was informed that this fee was non-​negotiable by multiple parties.
My funds are tight and that fee honestly destroyed me. I fought with the member services branch for 30 minutes to request a fee waive and was met with a completely unsympathetic response from a supervisor, Barbara. I was given a «partial reimbursement» of $ 15.00 in a hesitant and condescending tone and was spoken to like a child. As of today this bank has lost a long term member in me. If you want respect this is not the credit union for you go to Bethpage or a big chain bank where they value their members. Their hours are terrible, customer service poor, online is banking subpar, and their locations are near exclusive to long island.

As the main branch for NEFCU this is an awesome bank. Huge drive thru area if you’re in a hurry. If you come inside they have a great kids play area and the teller windows are all done via a computer screen, very high tech as the tellers are all safely tucked away somewhere else in the building. There is plenty of staff on hand though if you have any questions or need to meet regarding anything more then a deposit or withdrawal. Staff is always friendly and the building is nice and new.