LA Fitness

Clean, well-​lit and not too busy. I love that the sauna is inside the locker room, so it’s never too full, and it’s easy to get a treadmill or an elliptical here.
The only reason why LA Fitness Westchester gets 4 stars instead of 5: there’s no squat rack. I’d update my review with a higher rating if they could install one!

Great customer service and friendly staff. Facilities are well upkept and very clean. Broad range of workout equipment for all your exercise needs. Highly recommend to anyone living in Westchester.

This LA fitness is by far my favorite because of location and the size, how ever the staff here is awful all they do is talk to each other and the general manager of this location is the rudest person I’ve ever met. They don’t care about the customers and they go out of their way to not accommodate you. On separate occasions I have been treated in a ride manner. Another time a male employee came into women’s restrooms with out being announced which is against the law in Califorina. Also when u call to complain to corporate they do absolutely nothing even after they promise to call you back and deal with ur complaint I guess eh bank on people being too busy and I am however I had enough time to write this review because I am so disgusted by their lack of customer service goes to show people they really don’t care about the customer.

This gym is clean, well kept and has ample parking. The problem is there is zero motivation and hardly any machines to workout on. They have zero squat racks and calf machines. If your trying to get a quick simple workout than this gym isn’t a bad option.

I just moved to the area and knew this LA Fitness facility was very walkable. I expected just to walk in and take a look at the rates that were offered for different membership plans. I walked out less than an hour later with a great deal.
The facility is smaller than most but doesn’t get as packed as the one in Culver City or surrounding areas.
Jonathan Cook is the general manager here and fosters a sense of community for his clients. I recommend you check it out and give it a shot.

Small but clean. Nice pool. Friendly staff. Parking is not great. Fun instructors. Opens too late on weekend (really 8am??) I go off hours so not so crossed then.

I met with Nick a little while ago, he is the Personal Training Director at LA Fitness. He has amazing customer service and he is a great communicator. Definitely book an assessment with him, he will show you exactly what you need to do to be successful in the gym and will show you how to effectively achieve your goals.

LA Fitness enables thieves to rob their members. I was robbed at LA Fitness Westchester location on Mar 19, 2016– which I initially regarded as terrible luck and out of their control, but was later corrected.
That location’s manager, Johnson, froze my account for two months at my request. During that same request, I asked that my membership barcode be deactivated. He stated that LA Fitness was keeping the barcodes active in attempts to apprehend the thieves. I began to wonder if the thief was enabled to rob me that day and after being told by the LAPD it had been an ongoing investigation, I had my answer.
To rub salt into the wound, I was called five times between April 12 – 14 (a sixth time on April 15 before receiving a call from a manager) to pay membership dues. Each time I explained that my account was frozen & the credit card on file was stolen (deactivated). It wasn’t until I emailed LA Fitness that a customer service manager, Dennis, called me and reassured me he was able to freeze my account, make sure no one haggled me again, and send a confirmation email of the same– after pressing me for a current credit card. I repeatedly told him I was uncomfortable providing a new card until the membership was active again (due to the lack of communication within their own company), but he insisted it was necessary to keep my membership and place it on hold. I caved and provided the new information with the reassurance nothing would be charged and I would receive email confirmation of our conversation.
It was charged May 7. I requested the email confirmation on the 10^th. Morning of May 11^th, I received a curt reply that it was sent to an email address that was not mine, nor remotely close to mine. I have no idea how the two could have been mistaken for one another.
I got on the phone to speak with a manager, Lola, who placed me on hold for over ten minutes to confirm the events & provided a generic, «he says he’s sorry for the inconvenience,» and stated the amount withdrawn from May 7 would be refunded and they would provide a, «complimentary,» freeze until August; I still have no idea how not being able to go to a gym is complimentary. I asked to have that refunded and a pro-​rated refund of my absurdly high initiation fee (I found out after signing up that I paid $ 100 more than advertised online for $ 5 less monthly fee– something that works out in two years, but it only took several months to get burglarized), which was immediately shut down.
Even if members can ignore the astonishing levels of inadequacy: I should warn anyone looking for a place to get buff that the reason my account was reactivated was because one of the thieves used it on April 9^th to rob another person. LA Fitness could have prevented another paying gym member being victimized and didn’t even take precautions, but actively enabled the thief to do so.

Gym had excellent customer service. Upon entering, I was greeted by a friendly lady at the front desk who sent me over with Jonathan Cook. Jonathan is the man, great customer service, and just a friendly guy overall.
The location wasn’t crowded and it had some good equipment. The ambiance is great. It was the best workout I had in a while!

Worst experience ever this morning! So called manager John did not allow me to work out, over me not having a photo in my account and not having my ID to prove who I am. Who brings an ID to the gym. I’ve been a member at LA Fitness for over 7 years and I’ve never had this problem before. I’ve gone to work out at this location before and have never been treated this way. I hope they demote him from his position, he is very unprofessional and has no customer ethics. If Unilocal would allow me to give no stars I would!
Julie

Awesome service and the friendliest personnel ever. My fiancé and I got a joined membership in September 2015 to LA Fitness and we couldn’t be happier!

I like this gym. I just signed up to LA Fitness last month upon moving to the area. I was originally going to use to bigger, new gym In Playa Vista but was put off by how many meatheads were in the gym. Oh and the guy that tells you where you need to pro is really annoying. It’s a parking lot — I’ll park where I wanna park. But anyway, this review isn’t about that gym — it’s about the Niger, less used gym up the road!
Firstly, it’s ideal for me because it’s less than a mile from my home. Secondly, parking is GREAT. No annoying person telling you where you can and can’t park, no ticket that needs to be validated. You just drive in and park. Thirdly, the gym is nice. Some of the cardio equipment is pretty old but it does the job. The environment overall is nice — I guess because all the meatheads are attracted to the shiny new gym down the street. You can actually go to this place at 5pm and get straight on a machine. In rush hour!
The only reason I won’t give this place five stars is because the front staff are very cold and not so pleasant. You don’t get a «hello» when you walk in, or a «goodbye» when you leave. Things like that aren’t a make a break on whether you would use a gym, but it does make people like me think you’re a miserable a**hole. Also, maybe they could smile every once in a while. Surely wouldn’t hurt.

This location seems not quite as crowded as the nearby Playa, with slightly more friendly staff, and a slightly better parking situation. I’m not a huge fan of their apparent business model of «we’re cheaper than the other places and you can tell it», but the price is right.

This gym has worst service ever not to due to mention the Asian front desk has a attitude. I had lost my id and she just told me I couldn’t use my old i. d she was just looking at me been racial while the other lady was being nice and said she could talk to her Maneger to find a solution since I have 24hr fitness membership. right way the girl told me I was not able to get service today. I was so disappointed in the service they have nice looking but really ugly bad service I just wanted to sign since it’s closer to my new job but I rather stay with 24hr fitness more welcome and better positive attitude !
P.s now I remember why I left my old member ship with them …

I love it here. I think there is always machines available. Parking is awesome considering the restaurants close by. One one the night receptionists is a little unfriendly, but whatever I’m not there for her lol. Oh and the sauna compared to playas is bigger. It’s my favorite la fitness so far.

This gym has the worst customer service. I had someone on my account and they wouldn’t let me remove that person. They dragged it out 3 months just so they could get my money. This gym is all about the money.
I mailed in 3 letters to have this individual and nothing.
Finally came in complaining and just seriously fed the f — up and some guy just deleted him. Now why couldn’t they do this in the first place?
My personal reason is nobody’s damn business. It’s my account so I should be able to cancel.
Trainers here are unprofessional and rather hit on you than actually train.
Thank god I have an Equinox membership. I only come here on occasion when I can’t make it to the marina.
I do not recommend this gym,
Management how can you pay your trainers $ 9 an hour and expect your staff to care?
The gym is filthy and the house keeping crew cleans the trash cans better than the machines. They should have 2 paid house keepers full time for as many people that come here. Now that is $ 18 per hour well spent.
If you want a staph infection go here

Manager was rude when I asked him a question earlier in my workout.
Then a guy there attacked me and challenged me to fight because he didn’t like that I helped him with his stuff even though I moved far away from him after he started getting angry (other end of the boxing bag area.)
We both got kicked out and they interviewed the guy who I complained about and didn’t let me tell my side.
Someone working there even mentioned «yea, don’t mess with that guy,» making me think that this guy was a bully. It looked like the employee felt happy when I said I wasn’t afraid of him.
This was also a signature club.
Unbelievable.
Not very good management.

The employees here are so fucking dumb they should wear helmets. The cancelation process is the same one that golds gym in Oxnard just got sued for millions for. Their trainers don’t show up for appointments. No wifi might as well work out in a smelly library. What a joke of a gym. Nothing but disappointment. Go ahead charge me an extra month because we can’t cancel with your hours can’t wait to see how that turns out for you.
Won’t be surprised when this happens to this gym:
The Ventura County District Attorney’s Office has filed a $ 75 million civil action against Gold’s Gym of Oxnard, alleging the business is illegally profiting off members by making it nearly impossible to get out of gym contracts.

I have been training with Heather since the beginning of this year and I absolutely love her! So much so that I am commuting to work with her twice a week after moving 45 minutes away!
I’ve played sports my entire life but was a bit lost when it came to the gym. I had never weight trained and wasn’t sure how to create a routine for myself, and so I sought out a personal trainer. I trained previously with someone else but didn’t feel like I was quite getting what I was after, and so I booked an appointment with Heather and it was the best decision ever.
As a person Heather is so caring and sweet and always takes an interest in your life and well-​being. Some trainers can be a bit blunt when approaching subjects like weight and diet, but Heather is so incredibly polite and courteous when advising on sometimes touchy subjects and is very motivating. Not to mention she is gorgeous and has an amazing body, so forget hanging up a motivational picture on your fridge. The body you aspire for is right in front of you pushing you to not give up!
She switches up the workout routine often, which is great because I am introduced to a variety of exercises and workout configurations. She always pushes me to do the best that I can while keeping good form, even when my muscles are shaking and I feel like I can’t possibly squeeze out another! Also, Heather is very quick at coming up with the best routine for you on the spot if you happen to tell her that very day when you go in that you can’t possibly to leg day or want a certain muscle targeted more, which I have done to her a few times — haha! I am always sore after working with her, which is a very good thing!
I cannot praise Heather enough! I feel much more confident with my body, am aware of what exercises work best for me to achieve my goal, and am no longer intimidated by using a gym or venturing into the weights!

The rating is for my wonderful trainer, Heather!
She’s not only cute/​hot but also friendly and easy to work with :)
We’d try out different workout routines once in a while to mix it up, so working out with her is never boring.
I’ve been training with her for a few months and I’d be sad if I can’t continue my training with her after I move.
As for the gym itself, it’s a bit small so it gets really crowded (esp parking) after work.
I train in the mornings so it’s not a big deal for me, and there are plenty of parking spot in the morning.
Staff there are friendly, the only thing that bugs me a little about this gym is that the computer sort of sucks, so it doesn’t check me in quite a few times and I had to do it again.
I’m sort of a neat/​clean freak, so I think the locker could be cleaner, although it’s pretty clean as it is. The shower room is decent, but since the place is a bit old (?), I wish they could maybe bleach the tiles to make it look better?