Lily’s Nail and Spa

I have never been so disappointed in my life. Went to get my eyebrows waxed and specifically said to the woman working on me «I keep my eyebrows thick, I don’t want a lot off, just a clean up.» I’m not sure if there was a language barrier or she just didn’t listen to me but she took so much off I couldn’t believe it. My eyebrows were almost gone. She took so much off the middle that they were way too far apart and weren’t even. Incredibly disappointed, NEVER GO HERE.

I have been to this salon for a pedicure, and I thought it was good. I recently went in for an acrylic nail fill and (after the service had begun) and just prior to the buff, i was told it would be an (additional $ 10.00) becuase my nails are long. Seriously??? First, my nails are not (overly long), yes, they are long, but not by inches or yards! Second… $ 10.00… there is NO way they used an additional $ 10.00 worth of acrylic! I wouldn’t have minded an additional $ 2.00, but I thought $ 10.00 was outrageous! NO other nail salon has EVER charged me an additional fee for long nails. I paid it of course, but I will not go back.

Just got a pedicure from Amy. She was great. I was nervous to get one because I got a pretty bad sunburn on my legs two days ago, but she was really careful to take care to avoid excess heat and exfoliation on my legs and feet, and my toes turned out great!

Great clean nail salon with friendly staff. I have been coming here when I pass through town and have never been disappointed. I have had the works; mani, pedi, wax, massage. All have been WONDERFUL! Also, there is never a wait, they take you immediately, and never rush you. Looking forward to my next visit

I have been here just once but wasn’t impressed enough to to make another appearance. I had a pedicure and it was ok. My toes looked alright but the woman kept telling me I need this and need that when she should know that being rude and pushy cuts your tip in half. If you like good work don’t go here.

Very nice people and great service
Came here by chance. Ocean House booked and desperately needed mani and pedi. Lots of nice touches like warm stones on legs and hand massages. Back massage could be better!

I have to say the pedicures were amazing! We got the green tea pedicure for $ 49 a little pricey but definitely worth it. This was my second time going there for nails and both times I’ve been completely let down. Not sure of the guys name that works there but he cannot do good sculpted nails. I will go back for pedicures but will not go back for nails ever

Great pedicure! Yes, they upsold me, but that is just good business sense. It was well worth the $ 54! 10 minute massage, volcanic stone, hot stones, steamer, many jells, 10 min back massage along with the regular pedicure. I will be back!

The last three pedicures I had chipped in less than 24 hours. I spoke with the owner today who couldn’t have cared less. The first time I tried to explain to her that the polish keeps chipping (I have never had a pedicure last less than week other than my experience at Lily’s), the owner just looked at me and walked away.
Shame on me because I paid for yet another pedicure today, and afterwards I tried to talk to Lily again and she laughed, I mean LAUGHED in my face. Clearly, she doesn’t value repeat business and has no understanding of customer service. Don’t let her fool you, she speaks perfect English but acts like she doesn’t when she doesn’t want to deal with you.
Overall the salon is clean, well maintained but overpriced but the nail technicians and owner lack the ability to give a proper lasting service.

I’ve been to a handful of local nail salons/​spas and Lily is my favorite by far! Super friendly, accommodating staff and affordable services. Very clean and organized. A few big screen TVs are mounted on the walls. Bonus massage while your nails dry! I also utilize their waxing services (2 waxing rooms) and leave with perfect eyebrows every time. Especially love that I can walk in and not worry about making an appointment; an occasional 5 – 10 minute wait. Large facility with many chairs and plenty of staff. Credit cards accepted — cash tips only but ATM on-​site. Rewards card for repeat customers!

This is my favorite place to relax and indulge! Amazing and CLEAN pedicures!
Great facials too for a very good price!

I had a great pedicure here. Lavender scrub and longer foot massage definitely worth the extra $ 9. Totally relaxing plus bonus shoulder massage made me feel great. Very clean, which to me is the most important thing. Also need to praise the very kind workers. I came late in the day but even though they were closing, they didn’t rush me out and took their time. In Westerly I wouldn’t go anyplace else!

I really like this spa. Extremely clean. Staff is exceptionally friendly and kind. I treat myself to a mani-​pedi every 3 weeks. It’s 2 hours of bliss. Occasionally I get the Lily Special which is mani-​pedi & massage or facial. There are other services such as waxing too. It’s the best place I’ve found to go in the Westerly area.

I’ll start by saying, I am NOT a pedi expert. I can count on 2 hands how many I have had in my life. But this outing was prompted by my upcoming vacation, and the fact that I had promised them I would take them for pedicures if they helped prepare for the vacation. They did, so I was paying my debt.
I did a few searches looking for any info on «kids» pedicures. I know that most salons will take kids, but I wanted a similar experience without quite all the adult bells and whistles… aka: cheaper. We kind of happened in here on purpose, hoping for the best. I decided they are 1) fairly newly opened, and 2) probably victims of the recent closing of Shaw’s, as they are located in the same plaza, between Sally Beauty and JC Penney. I know that basic pedicures are $ 25 to $ 30. I was hoping for $ 25.
We were greeted and seated immediately… there were only a few women having manicures. Several employees emerged from the back room to accommodate us. To my daughters delight, they had a Hello Kitty seat… shout out to the person who threw that in. My older daughter, still only 10 years old, got an adult chair, but once the pedi was underway, I realized they were getting the dumbed down version of the adult pedi. This was fine with me, and as I predicted, it was $ 10 less than the adult basic. My 10 year old was disappointed she didn’t get all the stuff I got, but she did get some pretty little daisies on her toes. I was happy with that.
There is a menu of services next to the chair, and my attendant tried to upsell me to the higher packages, like «jelly» and «pumice» etc. I just stuck with the $ 30 basic.
While it was not the most orgasmic pedicure I’ve had, and I would’ve liked a little more soaking in the tub and a bit more of a leg massage, it was very nice still, and included a hot stone rub on my lower legs and a little heel soak of some kind of oily stuff. Also, to top it off, I got a shoulder rub and neck massage when I went to the drying table.
So, thumbs up, and the kids $ 20 pedi’s and my $ 30 one plus tip was what I was expecting to pay. Only wish I’d seen the impressive magazine selection before I sat down, but we were seated so quickly I missed out on that.
Tips are cash only, and there is an ATM in the store.