Ogura Mfg Jewelry

Tom Ogura is a very fine jewelry designer and creator. He made my wife’s wedding ring to my exact specifications, and replaced a stone, free of charge, that had fallen out due to a snag on my wife’s seatbelt.
My wife’s family has been going there for thirty years. He is a very honorable businessman, something you don’t see here anymore. I think that it’s a shame he is going out of business.
Mr. Ogura will be missed by our family and friends.

So disappointed with this business. I took a ring to be resized (½ size down) the owner/​jeweler said it was no problem and it would only take an hour. I came back to pick up the ring as they were closing (I should have looked closer while I was there) I paid the $ 65 dollars and left with my ring. When I got home I noticed the entire shank of the ring was bent out of shape. You could also see where the ring was cut and soldered back together. It was HORRIBLE
I called the shop and left a message (they were closed) they never responded. Called again… Nothing! Horrible craftsmanship and even worse customer service. They ruined my ring and I had to take it to elsewhere and pay to have it fixed. This was by far the worst experience I’ve had with a small business. Go ANYWHERE but here.

Took my 18K pieces to Ogura to have them fixed. The first time they broke, I thought ‘it could happen.’ Took them back, happened again. Third time, Ogura claims my 18K piece he can’t find. Tried giving me someone’s 14K 18 inch long necklace. I did not take it. It’s been a month. Claims my piece was not 18K and that it does not weigh as much as I say it does and won’t give me money for it. Has been giving me the run around for a month! (since the 20^th of August!). DO NOT TAKE YOUR PIECES TO HIM! YOU DO NOT KNOW WHAT YOU’LL GET BACK — IF YOU GET IT BACK!