Emeritus at Outlook Manor

Emeritus at Outlook Manor took great care of my Mom for four months and my Dad for 20 months. The people there, from the administrators down to the people who worked on the day to day activities, everyone was very kind and caring to my folks. They responded when I needed them, and they really took the time to look out for my parents. I always felt like they were in good hands. Thanks again, Outlook Manor!

CUSTOMER COMPLAINT/​EXPERIENCE! My Mother-​in-​Law has been at the Columbus/​Westerville location for a week. And it has been a TOTAL disaster! We TRUSTed the facility with the care of my Mother-​in-​Law, only to have two MAJOR complaints in 7 days! Atop the AWFUL care (for her) and customer service (for us), when I called today and demanded to speak with someone, I was told «the Director can’t be interrupted». Is that the manner-​in-​which you treat NEW and PAYING customers?! Emeritus was charged with the care of my Mother-​in-​Law and have been HORRIBLE already. From feces on her floor (that were not hers) to an unreported fall, Emeritus Columbus/​Westerville is definitely among the WORST available options.
This review will be posted on Unilocal,the Corporate site, A Place for Mom and Angie’s List.
Sincerely, Shayna Wade and Jordan Sugra