Jay’s Cycle Center

I go to Jay’s Cycle Center for locks, bike/​helmet lights, and for a cycling hat. The service here is excellent and the guys here are EXTREMELY knowledgable and helpful. I went to go and purchase the Ion Bontrager 700 Lumen Headlight which is a very very bright headlight. Although that light is not perfectly bright, it is still a great light that lets me see whenever I ride my bike in the dark and is a lot brighter than the light that I use to be seen. The sales people really help you out with getting the right light for wherever you are biking at night. The store’s website also has great information tool about group riding etiquette and biking etiquette when you are not in a group. I totally trust these guys that work at Jay’s Cycle Center with how They can help you and the information on their website. They also have AWESOME bike mechanics that can really fix the bike tires, brakes, chains, and gears of the bike. They are really good with tune-​ups that I get for my mountain bike every year. I highly recommend d this place to people that love cycling and want quality care for their bikes and bike safety.

I don’t really ever write reviews for places or products but Jays Cycle Center went so above and beyond during my recent purchase, I had to. I went in and met Burt and he was fantastic from the beginning to the end of my purchase. Due to damage on my old bike from a crash, he was able to offer me a redicliously good deal on a new bike. He spoke with Specialized on my behalf and did everything absolutely possible to help and ensure I was happy, satisfied and things worked out.
Bert also did a top notch professional sizing and fit of the bike when it came in and was able to again help so much with purchase of pedals and other accessories. He is a wealth of cycling knowledge. Everyone else in the shop was kind and helpful (and Julie is easy on the eyes too) but Burt is a true asset. Jays is a little bit of a car ride from my house and there are a few closer bike shops but I will without a doubt take all of my future business to them. If your reading this and need to visit the bike shop for something, do yourself a favor and go see the crew at Jays, you won’t regret it. Thanks again Bert & Jays staff!

I can’t rave enough about the service that I received from the staff at Jay’s Cycles in Westfield. I spent a couple of days going back and forth scouting out different bikes from the very wide selection. I compared bikes and prices on the Internet as well and decided that the wisest decision was to buy a new bike instead of a used bike from the Internet. The peace of mind of the safety of the bike is paramount and the included years’ worth of maintenance easily outweighed any potential savings that may have been reached by buying a used bike from a stranger. The salespeople, Stephan and Andrew, were both great and the level of service was tremendous and I left there almost with the feeling that I had made a new friend. I would HIGHLY recommend this shop to all.

Not impressed. This place is always swamped and staff made me stand there forever before assisting me. Once I got someone to help me, he did not give me his full attention but would excuse himself to attend to others customers. I was buying an expensive bike and should have left then. When the ordered bike arrived I got the bums rush in instruction and was basically on my own. The seat was angled incorrectly and I had fix it myself. During my first tune up at a different place I learned that bike was improperly calibrated. Found a much better bike shop and will not return. This place is all hype and marketing.

My one experience may have been unusual, and was not recent, but I thought they should have called before doing expensive repairs that they viewed as only possibly needed on a 20 year old bike, so I switched to the Cranford place, which has been better.

Just wanted to give a quick update. I stopped in and asked them to do our new road bikes’ 90 day check up. My wife and I were geting ready for the MS Bike ride in a few days. Bert took my bikes immediately and spent extra time showing me how to make sure I lube the gears properly as well as showing me how the new gas cartridge systems work for refilling the tires.
It really helps when the head mechanic cares enough to give you the time to show you how to maintain your bike properly. I continue to recommend them highly when people ask me about where to buy.

We have never been thrilled with the service at Jay’s but we love to support local businesses so when my four year old needed a new bike and I needed new cycle shoes I decided to go to Jay’s. I walked in a saw four men talking and I assumed they were sales people and customers so I started looking at the kid bikes and waited for someone to help me. When I didn’t get help I walked to the shoe section to see if I could get help with shoes first. This went on for about 10 minutes, all four watched me go back and forth and I’m sure they were able to hear me ask my son what bike he would want. Finally a male customer walked in and he was immediately greeted and asked if he needed help. It turns out the four men talking were actually Jay’s Cycle employees. At that point I lost patience and decided to take my business elsewhere. I drove to High Gear Cyclery in Millburn and was thrilled with the service. When I got there the shop was full, but I was greeted and told I would be helped shortly, within minutes a sales person helped me find my son a great bike and helped me find new cycle shoes. Total price for both items was $ 370.
I will continue to support local businesses in our area, but not Jay’s Cycle, if we need cycle items we will drive to Millburn and support High Gear Cyclery.

Ok this place is amazing! My little sister got a bike she won from a raffle but it didn’t have training wheels so we came they did it right away

Buying my first road bike from Jay’s was a great experience. On my first trip to the store, I spent 2 hours at the store! They took the time to explain the bikes, measure me and get me on a trainer to explain the gears before a test ride. It’s so nice to see customer service isn’t dead. When I came back to the store to pick up my purchase, I spent another 2 hours making sure my bike fit correctly and teaching me about my clip-in’s. You can tell these guys know their stuff and enjoy doing what they do.

I have been buying bike’s from Jays’ for 20 years. There are definitely a number of great staff here, but there are also always a large handful of rude employees as well. They are unhelpful, even to return customers, and usually prices are not great (being ripped off and giving terrible service is unacceptable). I have recently decided to not return back here for any additional services or purchases because of the handful of employees that are rude and unhelpful. Many people in the neighborhood have had problems with their bad manners and being treated poorly.
It’s time to change their customer service, because they will continue to lose customers.

Great local bike shop. Reminds me of the shops we had when I was younger. I am thrilled my young daughters can get a bike sized for them and haev the support that Jay’s offers!

Been going w/​my family to Jay’s since I was a lad! Because of the GREAT service I will continue to buy bikes from them as long as they’re around, and I hope it’s for a long time to come! It’s family owned and operated. The «mom n pop» stores need my hard earned dollar more than the big faceless retailers. I may pay a bit more, but it’s better than those highway stores that tend to know very little bout the products they sell, and the bikes they sell are INFERIOR to the bikes sold at Jay’s! You’d also NEVER get close to the personal service you get at Jay’s!

In searching for my new road bike, I’d looked around a few placed in the Union County area to see not only who had the best selection, but who had the most EXPERTISE in the field.
I came to Jay’s with hopes of learning more about my purchase and investment, and Andrew (one of the associates) helped me BEYOND expectations. The guys at Jay’s are EXTREMELY knowledgeable, helpful, and accommodating to the needs of the customer. Andrew took me through a fitting, sizing, and eventually, purchase of my new Specialized Allez road bike. They also have group rides every Wednesday, Saturday, and Sunday which trek for about 20 – 30 miles per session.
I’m now well-​informed of my new pickup, and even more inclined to go to Jay’s for all of my cycling needs.
GO HERE FOR YOUR BIKE.
***UPDATE***
Also recently came back for a base rack system for my car, and the guys at Jay’s made sure they helped me out to the ‘T’. I drove my car over to them (per their request) to ensure the rack system they were ordering was definitely the right fit. They also waived installation costs totally. Class.

1^st time here getting my biked tuned up. Walked in, very helpful staff. Guy that does repairs are on point and know their shit. Lot’s of selections but limited parking.
Will keep it @ 4 stars for now until next visit.

As an avid off-​road mountain biker, I bust up and purchase numerous mountain bikes.
The sales dude in this spot was mad helpful. He knew his shit and didn’t put any pressure on me to buy the top-​of-​the-​line bike knowing that I’d bust that up as well.
Huge selection and the prices are sick competitive.
Met some chicks all the way from hoboken that trekked it way out to get beach cruiser bikes.
Imma get my other Trek bikes fixed here, since there’s no waiting list.
Word up, Jay.

Ive bought two bikes from Jay’s and both experiences have been great. The staff is extremely friendly and willing to help find a bike perfect for you. They also have a repair shop which has fixed my bike, quickly, on numerous occasions. The prices here are more expensive then say Walmart or a big box store like that but its not ridiculously higher and its worth it for the service you get. Also, if your looking for any specialty bikes like racing bikes or mountain bikes you cant beat the selection at Jays.

I have had nothing but good experiences with Jay’s. You can buy a bike anywhere and you will get the same bike. What sets Jay’s apart is their care and attention you receive as a customer. They carefully measure and fit you to your bike and they make sure that whatever you are considering buying is right for you. As avid cyclists themselves, they do more than just sell bikes. They live the culture and understand first-​hand how the equipment works. There are closer bike shops to us, but Jay’s still remains my favorite. When I am ready to make a major purchase, i find myself back there.