Direct Recovery Associates

Direct Recovery was professional, experienced, and keenly effective at collecting my debt. Richard was honest, candid, and was willing to do whatever it took to get the money I was rightfully owed. I cannot emphasize enough how impressed I am by this company.
I am in a very specialized industry which I can imagine would be very difficult to understand for an unaffiliated third party. Direct Recovery took the time to not only understand my business and my industry, but to utilize this understanding to negotiate on my behalf. They were shockingly powerful at leveraging the tools at their disposal to bring about concrete results. I will absolutely hore them again for future business.

This company is a scam! They take your money, but never accomplish anything!!! They have had my account for over a year now and I have paid WAY more than I have collected. Richard Hart is VERY unprofessional when he isn’t getting money from you. Here is what he said to me in an e-​mail:
‘Your summary of events is ridiculous and your newfound ingratitude for our
work is outrageous. Where did this side of you come from? It seems that in
one moment today you turned into your opposite.
As for the BBB, this is a private organization that if you pay their fee,
they say nice things about you. In our case, we’ve been in business 23 years
and have never felt the need to pay their fee, even though they beg us to
join and pay it every few months. You referencing the BBB is quite pathetic
and a non sequitur.‘
BEWARE of this man. Who treats a client this way? I have hired an attorney to get my account cancelled with him. He has threatened to turn MY collection back on me if I cancel my contract.

My company has been using Direct Recovery for years. We have had tremendous results.
Richard Hart and his associates are attentive to our concerns and they have recovered thousands of dollars for us. I have recommended them to many of my business associates, and they too have have great results.
Some of our accounts are complicated. Richard successfully walked us through the ins and out of international and domestic litigation.
Not all of our accounts were collectable, but they are the best Collection Agency we have found.

If you actually want a professional to work on your case, DO NOT HIRE DIRECT RECOVERY ASSOCIATES (DRA) !
If I could give Richard Hart and DRA NO stars, believe me, I would.
Not only was the owner unable to answer to simple questions regarding what happens to my account once it is referred to an affiliated attorney, but he made no apologies for his complete lack of knowledge on even the most basic of procedures.
What’s worse, when I asked for a copy of all correspondence sent to the debtor, he told me he doesn’t even keep copies! I really could not believe it – if there is one thing a collections company should do, it is provide their clients with a copy of what is going on with their account!
In addition, I asked for a list of phone calls made to the debtor and received the same response — «we don’t keep a phone log.» WHAT?!!
I immediately cancelled my account and ran to my laptop to let the world know how unprofessional Richard Hart at DRA is.