Net Zero

Well, I was going to slam these A-​holes, but it seems «EVERYONE» here beat me to it. Damn ! Everybody is spot on. Their DSL sucks ! Their Email sucks ! Their Internet connectivity is the worst. I get a better response from my local library. I will give them kudos for Tech support for assisting with some of my issues. But on a daily basis, using their service is a nightmare. Find somebody else.

I usually consult with Unilocal before I conduct business with a company, but I neglected to do so when I signed up for internet service with Net Zero (their name should have been a hint). This was a serious lapse of judgment on my part. I am always suspicious of a company that will not provide you with the option of mailing in your payment such as Net Zero does. They insist upon accessing your card or bank account, and they drained mine in less than a week! This for services never agreed upon, and for a connection best described as «third world». Attempts to call their 800 or 888 numbers failed: I always received a «all circuits are busy» message. Online queries netted the same dismal response. My only recourse appears to be a lawsuit and/​or a complaint with the FCC. I am distressed that their criminal behavior goes unchecked by the authorities but hopefully these Unilocal reviews will prevent additional victims.

not the kind of company to do business with… don’t give then your credit card # they will take advantage of you… try us free they say, don’t believe it best to say away them…

Signed up for this service exactly one year ago to the day. Overall service was not reliable and for the amount of net you got it wasnt worth the price. I honored the one yr contract and over the past week have called twice to cancel service and was told I had to call on the 7^th to cancel not before. They refused to cancel automatic billing at my request (which told me it would be games from there on). On the 7^th (today) I called to cancel the service and request a refund for the next month billing cycle to which I was told that that was a valid charge. I then checked my bank account for the last year and found 13 charges to net zero. Called back again and requested a refund for a third time and was told that had I called before the billing date they would have cancelled the payment… anyone reading this smell bullshit? Called them on their bullshit and after they tried to say I could still use the service (so they could still charge me) only a few more times of restating my purpose did I get a confirmation number for a refund. Cust. Serv. Rep apologized thoughtlessly and I said «dont apologize to me, apologize to yourselves for the poor treatment of a good client and for the Unilocal review I am going to write». NOT WORTH IT Will update if anymore b.s.

I had the misfortune of choosing Net Zero. They are thieves.
I signed up for a basic service, only for e-​mails & online shopping. Their customer-​service person ensured me that a data limit of 3,000 MB’s was sufficient. After three weeks, my screen said I had used up all my data. When I phoned net Zero, another representative suggested that I upgrade to 6,000 MB’s for additional cost. I upgraded, but after a couple of weeks, they cut off my service again, with the same message-​that I used up all my data & I would have to purchase more data. They gave me an additional 1,000 MB’s of data «as a courtesy.» I checked e-​mails & again, one day later, my screen said I had «used up all my data.»
Additionally, when I received my credit card statement, I noticed an additional $ 10.00 charge. I spoke to an employee of Net Zero’s billing department who explained that I «Accepted an Unlimited Game Option» which I had NEVER requested, accepted or even heard of. I told the idiotic employee that someone at Net Zero fraudulently added it to my account and I would not pay for it. She kept insisting that I accepted it. When I said I would dispute the charge with my credit card company, she said she would refund the amount for that month but not for the previous months.
I now have unlimited internet with another provider for the same price as Net Zero. Unless you want to be a victim of fraud & theft, I suggest you have nothing to do with Net Zero. Unfortunately, there is nothing lower than one star.

This has got to be the WORST internet service provider on the planet. There customer service is not only based in the Philippines but they can care less
about you were promised at the time of signup. Do not use this company
110% RIPOFF. I should have known better and went with a known provider
such as VERIZON. Stay away from this company unless you are wanting
to be ripped off.

I cannot believe this company is legally allowed to operate. I purchased Net Zero. They sent me some sort of internet box that never worked from day one. I called to see if I could return it 4 days later and they said, «We do not accept returns». Ugh!!! of course you don’t. They don’t want the piece of junk they sold me either:(I turned them over to the Better Business Bureau. They offered me $ 18 dollars of My $ 100 back and I had to pay shipping to mail the damn ISP box back. What a rig. Lesson learned. I hope one day they are shut down. This business is just not right.

Net zero the worst internet provider they promise cheap service that never works get money off card automatically plus make you sign a 1 yr contact. You sign into contract to find out service sucks but have to pay $ 100 of late fee. Stay away. By the way the always charge more than what you agree in contract

Wow. I wish i would have seen this before getting netzero. They are awful! Totally suck. I got their service and i thought i was going to be able to create a network so i can use my phone to connect to it and other devices. The agent told me that i would be able to connect up to five devices to the product– guess what? Lies!!! I called them and after arguing about this point for almost an hour i decided to forget them and not waste my precious time. I cancelled the service. Thats what i thought anyway. They took my money again — the wrong person to take money from! I called and ripped them a new one. They cancelled my service-​again– and I’m still waiting for the email confirmation. They agreed to refund me my money in 3 – 4 business days. Trust me — if that money doesn’t come in they will be sorry.

Don’t do it, even if you have no other option.
I signed up three days ago. Service was so bad I realized no internet was better than this. First, they put very ‘90s looking software on your otherwise nice PC. Then, the services is… well…dialup. The internet has changed so much since that last time I used dialup that it really is not functional. I suggest that you just don’t have internet at home if this is your only option. Think about all the time you’ll save. Read a book instead. Check your email, etc., at work or at Starbucks.
The nastiest part of Netzero I learned about today… cancellation. Holy crap. The guy I talked to was following a script that WILL take you into infinite recursion if you don’t stand your ground. I just had to continue interrupting the guy stating again and again that I just wanted to cancel. No, I didn’t need a technician to figure out why it was slow. No i don’t need to keep paying Netzero for software I never installed and didn’t want to install. Even when I thought I was done, I realized they signed me up for some antivirus program that I also had to cancel. I hope that is all they signed me up for.
I do not believe that NetZero is a legitimate business. They survive off shady practices.

I got Net Zero because I had no other choice for internet at the time. I knew going in that signing up would be easy but canceling would be a pain. I recall the same drill with AOL years ago. Was I ever right. First, the service was ok, for dialup. It is slow but you can get emails done and even do a little surfing if there aren’t too many images. But that is standard for dialup.
The problem comes when you want to cancel. I was connected pretty quickly to a person obviously trained for cancellations. I told him that I had fast DSL now and wanted to cancel. «No problem, but you’ll need backup internet access.» No, I don’t, please cancel my service. «OK, I’m canceling your service, but while the computer takes a few minutes to complete the cancellation, I think you should reconsider having a back up internet plan». No.“OK, I’m canceling your service. We will send you a free CD with antivirus for being a good customer, in 30 days the cost will only be $ 4.95/month…” NO! «Ok, you don’t want the free virus protection, that’s fine. While the computer processes your cancellation I just wanted to explain that you will still have free access to your net zero email for 60 days, just in case. And that in 60 days the cost will just be $ 11.95/month.» ($ 12/​month for email you can get for free?) NO! I want to completely close my account, charge nothing to my credit card ever again.
This took about 10 minutes and when I hung up I was sure I would be charged for something. Two days later I was surprised to receive my cancellation email. It bothers me that their intention is to keep those little charges on your credit card, hoping you won’t notice and keep paying them for years! Deceptive business practices in my opinion.

Needed dialup in Agoura when my DSL was down. Extremely slow, and got knocked off every 10 mins. Cancelled my service the next day, but Im sure Ill get another bill in the future. Customer service girl had to PINKY PROMISE me no more bills, calls, charges, mailers, etc.
DONT use these guys when you can get free WIFI at Starbucks.
Very sad, in todays economy, they have to cheat, lie and steal to make a buck.

Just checked my e-​mail and was amazed to finally see the cancellation confirmation e-​mail that had been promised to me earlier in the week. It actually took a few days, but they finally sent it. I thought for sure I’d have to fight them tooth and nail to get that, but thankfully, that was not the case.
One thing I don’t like is that the notice says that my service will continue until the end of my current billing period. I guess that means they don’t pro-​rate and I’ll have to pay for another month that I don’t need. I know it’s not a lot of money, but I’m not impressed.
For that reason and also because of the unbelievably long and torturous phone call I had to endure to request a simple cancellation, I’m keeping my rating where it is. I was feeling generous and was almost tempted to raise it a star, but then I realized that there’s no reason to reward someone for doing what they were supposed to do in the first place, especially if it’s late. Never again!

You lousy, lying thieves. You ball licking bastards They rob you and rob you and rob you and then lie to you on top of it all.
I cancelled my service in 7/​2008, In 11/​2008, I was charged $ 9.95 for my email address that should have been cancelled four freakign months ago, they said that everything would be taken care of. My stupid ass believed them.
Come November of 2009, I am charged $ 9.95 once again. I have a weekly call scheduled to their completely useless customer service team, who are only allowed to read from scripts. I will continue to persist until this charge is taken off.
Don’t waste your time with this sorry excuse for a company.

screwed fucked however you want to call it don’t ever deal with these companies. With a long list of complaints and customers not getting their money and being overcharged.
All I can say is fuck em I will seek an attorney and bill them the attorney fees, court costs and my refund that is due.
If you think I am lying just look at this link. I cannot believe how many people who cancel with this company still get charged. The problem is so bad that this website actually has a prewritten letter for you to send via registered mail with return reciept. The website says don’t waste you time, you will not get anything resolved until you send the letter.
by the way all customer service is offshore.
//www.associatedcontent.com/article/137 292/problems_cancelling_netzero_isp_service.html
One more thing whatever you do when canceling the AOL make sure they don’t talk you into a free month. YOU WILL BE CHARGED.