Red Robin Gourmet Burgers

Red robin seems to miss the mark with the hostess. They are the first experience with the customers when they walk in the door, and wow they are not friendly… They dont even try to make you feel welcome they just stand there until you tell them how many people will be with you that night. Our hostess asked us if a table would be okay we said we prefer booth… So she puts us at a table in the most congested area possible RED ROBIN PEOPLE ARE COMING HERE TO EAT AND RELAX NOT BE CRAMPED WITH A WHOLE BUNCH OF PEOPLE YOU HAVE A WHOLE RESTAURANT AND YOU PUT EVERYBODY IN ONE AREA EXCUSES EXCUSES BUT THATS NOT THE PAYING CUSTOMERS PROBLEMS. Your cieling was leaking on us so we ending up switching tables but what a sad start to a night out.

It’s the strangest phonemeneh with this place. My kid loves the place so we keep coming back. Here’s the weird thing: When it isn’t busy, the service and kitchen are terrible. The server shows up to take your order and you don’t see her again until she wants to drop the bill.
The kitchen takes forever. You want that fry refill? Yeah, prepare to wait. We were ready to leave by the time the fries came.
The funny part is when they are busy, things go faster.

Good burgers. My wife likes them. Endless fries. I always get the crispy chicken salad. Lots of goodies in it. Can be noisy but service is usually good.

I’ve been to this restaurant a bunch of times but today’s visit really bothered me. They just redid the outside and inside and apparently that included new staff. The only thing that wasn’t updated was the bathrooms.
To start, the waitress started off a good note. But that changed when she couldn’t get my burger right. After two attempts, both failed, I just suffered through it.
After I ate, I went to use the bathroom and was disgusted. The bathrooms weren’t updated in their remodel. One stall had no lock, another was covered in pee and the third had toilet paper every where and the toilet hadn’t been flushed. The counters were disgusting and the mirror looked like it came from value world.
I will NOT be returning to this Red Robin. EVER!

I really like the remodel that continues to take place. I hoe that staff training continues to take place. As a restaurant veteran of 35+ years it kills me to not hear suggestive selling taking place. But as much as this hurts it really bothers me when a server can’t describe a menu item and make it enticing.
I asked about a burger with brat special and was told «it’s okay if you like that sort of thing, I haven’t tried it»
We both ordered the French onion soup and a sandwich. The soup had great flavor but was lukewarm. We were informed after quite awhile that the first set burnt in the oven, French onion, and they were being remade. Then not two slurps into the soup once served they set our sandwiches down. Same thing that happened at another RR in the area. The mgr happened to come by asking if all was okay and I told her no. I didn’t appreciate having both my starter and my meal served at roughly the same time. She offered to take them back and have them remade which was done. While I did like the cheesy beer brat I think it should be served on a plate instead of a wire basket. It has a great taste but very messy to eat with the different sauces getting on your hands with each bite. Better consumed with knife and fork, in my opinion.

My wife and I stopped in last night for a couple appetizers. My wife ordered the «soft» pretzels and beer cheese. The beer cheese was like Elmer’s paste glue. Disgusting. The pretzels were little, dry, hard, nuggets of yuck. Terrible.
I ordered the onion rings. They were wet. Not crunchy and delicious as usual. They were wet and nasty. It’s not often we get a night out without the kids. This was a letdown.

Always fast service. The food is delicious. The price is affordable. What more can I Ask for?

Our waiter, Taylor did a fantastic job bringing this and that! He really hustled and got the job done!!! If ALL Waiters and waitresses could be half as efficient… I would want to go out more often! Food was great too! Service was superb! Great job, Taylor!

Excellent service and food! Our waiter was Gerald and he was just simply amazing! It’s an affordable restaurant with a great atmosphere and even better people. Defiantly will be coming back!

First off, let me state that I have nothing against Red Robin the restaurant chain. I absolutely LOVE Red Robin burgers and fries, and their salads are just as delicious. I have been eating Red Robin food for about ten years, and I never get tired of it.
But this location… I am so fed up with these people.
My husband and I were regulars here for a few years. We’re common restaurant-​goers who tip very well if everything goes smoothly and we’re treated well enough. For a while, we loved the place. Servers were upbeat and friendly (for the most part), they listened to us and they seemed to care. I never had complaints about my food for a long time, and neither did my husband. We were huge fans of this location for long time.
And then… the quality of service suddenly took a nosedive. On some nights we would order take-​out. In fact, we visited Red Robin so often that I got a Royalty Card. Before, we didn’t even have issues with the take-​out service. Everything was top notch. But suddenly, I noticed that someone who commonly answered the phone to take our order had an attitude problem. She made it clear not only in her tone, but her responses, that she didn’t give a single damn about my order, or if it was right or wrong. She made it obvious that she didn’t like working there, that she didn’t want to serve anyone, and she hated everything about it.
Whenever someone would begin speaking to me, I would greet them with an upbeat tone, and it usually fell flat whenever this girl spoke to me. She sounded so miserable and fed up with everything. Sure enough… what starts happening to us?
Our orders start coming to us incorrect.
We had to start making a habit of checking our food before leaving, because she/​they would always get it wrong, and they would leave stuff out of the order that I requested (nothing complicated. Just «a couple sides of ranch please.»). It began to irritate us beyond comprehension. We stopped ordering take-​out from there, and we gave the restaurant one more chance and dined in for the last time.
Oh. My. God. Was it bad.
First of all, they were a little busy that evening, but I never consider that a good excuse. We’ve dined in at busy Red Robins before, and we’ve NEVER, EVER had problems like the ones we were about to experience– even with a full house.
Our orders are never complicated when we pay Red Robin a visit.
Almost every time, I order a Burnin’ Love burger. Medium-​well. Simple as that.
My husband orders a Keep it Simple burger– two patties (what they call «Monster» sized), just meat and a bun. No sides or condiments. Simple. Right?
Apparently… no. To them, it was rocket science.
That fateful final night, we were put off immediately by having to wait almost thirty minutes to be seen by any of the wait staff. As I said, we’ve been in busy restaurants (including Red Robin) before and were never forced to wait that long. By the time we were seen, it was by a waitress, who had… surprisingly… an attitude problem. Who is hiring these spiteful women who treat people like crap? She passes our table, doesn’t even look at us, throws napkins down on our table and doesn’t say a word while she addresses the table behind us. This already got us a little steamed. She walked past us again… once more not saying anything while we waited and waited… and waited to be served, or even SPOKEN to.
By the time she did serve us… thirty minutes after we were seated… she, like the girl on the phone, made it pretty clear she hated her job, her life, and whatever other problems she brought to work with her. She was dismissive, short, uncaring. She barely said anything, and when she did, it was in an aloof manner. We waited thirty minutes to be treated like crap. We make our order very clear to her. A monkey could understand it. I have no idea what she wrote on her notepad… but I guarantee it was NOT what we told her.
When our food came back… I think another twenty minutes later… our stomachs are aching from hunger. When it arrives… we’re shocked. My husband’s order was nothing close to what he asked for. It was a chicken sandwich. Plain. Not a burger, like what he asked for as plain as day. Chicken. He never said the word «chicken» to this girl… not once.
Now angry, he sends the very wrong order back, asking for the correct one. By the time my husband receives his SECOND order, it has been an HOUR since we arrived. A whole hour!
When they bring it to him… guess what? It’s wrong again.
The burger has one patty, and not two. At this point, we’re so frustrated that we tell them to forget fixing it and to just bring us the damn check. The waitress who served us, the one with the attitude, is NOW paying attention to what we’re saying, now that we’re upset. Never coming back.
(Not to sound sexist… but for some reason, the men here are nicer than the women. They’re always cheerful and happy to serve. Maybe the women are treated poorly here?)

Food was delicious! Only complaints were that our waitress did not clear the table so it got crowded with drink cups and she began to whine about being stressed and how no one cares and the hostesses didn’t understand the hard work. I thought that was rude as a waitress. Other than that yummy!

The menu has changed from the last time we were there. The salsa should come with a warning label.. it could double as paint stripper. The guacamole had far too much onion in it. Otherwise, the food was good. The prices are much higher than before also.
I do have to compliment our waiter, Trevor. He was awesome. The 4^th star is just for him. He was exceptional.

Okay, so I tried their limited time only crab cake burger, and as a result I really highly recommend the chicken bruschetta on ciabatta bread. That sandwich never fails to satisfy due to it having the right balance of flavors, varying textures and moisture level. The crab cake burger on the other hand disappointed.
The ciabatta bread was good. The aioli was good. Everything on it was good except for the star ingredient – the crab cake. The crab meat in the crab cake was under seasoned which made the sandwich taste kind of bland. And the crab cake mixture was way too wet for how thick the crab cake was. That made the crab cake have a mushy consistency. And from how the crab cake looked, I would hazard a guess that the crab cake might have been factory made and frozen, not fresh, hand made. Disappointing, because I love a good fresh, hand made crab cake.
The next time I go to a Red Robin I will be back to the chicken bruschetta on ciabatta bread. It never fails me.

A group of 7 of us went. We waited 10 minutes for our drinks and had to constantly remind her for refills. When we asked when our onion ring towers would be out she said she’d go check and it took another 20 minutes as if she forgot to place the order and our food came out a few minutes after the appetizers. My mother asked for soup and never got it, when the food came my mom said to just take it off the bill and she didn’t offer anything to fix it. The chicken teriyaki burger and fries were delicious. My little sister had a large black hair in her salad and she is blonde so that is just gross. Food was average and service was not very good.

Are you kidding me with the total ball drop tonight? If your’re getting carry out make sure you check your food before you leave.
Jennifer the bartender was more interested in chatting than taking care of guests. she never once asked if I needed anything, another employee (Zach)had to walk back and forth to trouble her to ring me up and when she could’nt find a pen the waitress she asked told her «no because you never give them back». Another customer handed me a pen to sign the slip.
Get it together Red Robin bartender Jennifer. you’re making the whole place look bad.
The manager said he would send me a coupon for the mix up on our food, guess I will wait and see.

Great gluten free buns, love the Red Robin Double Tavern Burger. Very allergy aware, use special yellow baskets for allergy orders. Very friendly waitstaff, great managers.

Red Robin is one of my favorite chain restaurants… I find the food and service top be pretty consistant across locations. Despite the so-​so reviews on Unilocal,my husband and I thought we would give it a shot. We had a great time and the food was delicious. We both ended up getting the Tavern burger (a smaller version of their other burgers). It had cheese, lettuce, tomato and some great sauce. I opted to get the roasted garlic sauce to go with the fries and it was delicious.
If you are not familiar with Red Robin, they offer a wide variety of burgers, sandwiches, salads, fish, pasta, soups, appetizers and desserts. In addition, they have a great bar and plenty of non alcoholic drinks and milk shakes.
Prices are resonable. Tavern burgers are priced at $ 7 and go to $ 13. The quantity of food is large. Location is great and there is plenty of parking!

Okay, so this review is pretty biased. As a (mostly) vegetarian, burger places can be tricky. The thing that really gets me is that there are lots of really good veggie burger option (e.g. my favorite burger place makes a quinoa burger that is delicious). I don’t understand why a restaurant would serve frozen processed burgers (and then sell them for $ 9 when the patties cost a buck at the super market).
Other than that, it is okay, and there aren’t that many good food options in that area anyhow. But it is just really disappointing that they can’t come up with a real vegetarian burger.

Went here last night for the first time ever. The parking lot always seems to be packed but I was hungry and with my bad ass wife. So we pulled in and gave it a shot.
The place felt packed and I honestly didn’t see any open tables. However we were seated in less than ten minutes. Cool.
Our waitress was very nice, attentive and checked in on us even with all her other tables. If you’ve never been the menu consists of American food and mostly sandwiches, burgers & salads. Just from the first glance of the menu I knew I was in for a treat.
They’ve got a good deal on appetizers so we went with the chips, salsa & guac. Chips tasted freshly made, perfectly salted and the salsa & guac were nicely flavored. They even gave us some extra chips!
For dinner I got the complete opposite of anything I’d usually order. I went for a chicken spinach wrap & a fruit bowl. Yeah I know, not the manliest order. In fact the girl that dropped it off almost gave it to my wife.
It was worth it though. The taste was there, the wrap was hot and every bite better than the last. Bottomless fruit bowl was delicious.
I’m already planning my next visit, the drinks look bad ass.

We have had burgers and fries several times at this location in Westland, MI and always had an above average experience. On our most recent visit, I went with the Royal Burger and it was excellent. The fried egg just added a little bit of decadence to the otherwise good and tasty burger. The wife had the Ra-​gin Cajun Burger with equal pleasure. The bottomless fries came out in a stand up ring, which held the fries at attention for easier snatching and dipping. Join their Red Robin Email club and get special offered from time to time. I’m going with 3 stars for my overall experiences here, but another like the latest visit and I’ll add a star.