Baskin Robbins

This basket Robbins place isn’t the best, but the workers are really nice.
It just sucked when I came for $ 1.31 scoop night and it was literally one worker doing everything so it took forever to get the ice cream

It is currently 11:26 right now. This Baskin Robins isn’t open at ALL. Doors are locked, lights are off and there are receipts hanging from the counter all the way to the floor. The hours on the store claim that it is open at 11AM, but it is clearly not open at all.

I don’t really ever go to Baskin-​Robbins, but last night my brother wanted ice cream after his birthday dinner.
I looked at all the flavors to see if there were any vegan-​friendly ones. There was only one, the daiquiri ice. So disgusting! There were ice cubes in it and it tasted like bubble gum – so nasty.
I honestly don’t see what the hype is with BR anymore. There are so many other ice cream shops with better flavors and quality ingredients.
Peta has a list of vegan-​friendly items here but why would I order a smoothie at an ice cream shop? And why does the rainbow sherbet have cow milk as an ingredient? Gross.
As far as the service goes, the female employee didn’t greet us when we entered or when we left. I guess I shouldn’t expect much since it is located in Little Saigon. Haha! I won’t be returning, not with my own free will anyway.

If there was 0 stars rating I would give it. I went ahead and lodge a formal complaint with baskin Robbins. My girlfriend and I went to this store on Saturday to get some ice cream with some friends. We were treated with hostility at the door. I informed the girl working behind the counter that my girlfriend had a nut allergy. She said she’s not going to use nuts if we don’t want it. I told her that is not the point she has an allergy and any cross contamination might give her a reaction. The girl behind the corner proceeded to call me rude. We left promptly and to never return. This place is horrible stay away! I’m going to try to speak to the manager but so far no one wants to let me speak to him or her. I think they want to keep this bad employee.

This place sucks. I walked in and the place was empty. The girl behind the counter continued to bang stuff around completely ignoring me. I stood there 2 minutes waiting to order. Not a single word was said. I turned around and walked out.

Such a lame location! Employees are rude and don’t acknowledge you. They just stand there like robots and stare at you.

How is it possible that an ice cream shop’s room temperature be so hot?! This location is horrible, such blatant rude, sarcastic customer service. I’ve tried calling corporate office to complain about them too! They are all independently owned franchises so corporate doesn’t give a hoot either. I’d go somewhere else if I didn’t love ice cream after my phở!

Bad bad bad bad bad service
It’s 8:30 pm and we try get ice cream, got kick out cause the server, a gitl, said need to close its 8:30 pm for crying out loud

This place is horrible, needed a quick cake for an occasion and they don’t accept 50s, waste of time and basically terrible service for inconvenience

We walked in to order some ice cream and drinks. Everything went smoothly until the cashier gave us attitude because she was annoyed that we didnt give her all our drink orders together, but one of the people from our party just walked in. She said that she asked us earlier how many more drinks we would want and we said that is it FOR NOW. We ordered the third drink and she said that she knows how things work and that she has worked for six years. Excuse me?! We are customers and we have the right to order what we want when we want and you have no right to give us attitude. The service was horrible and i hope they make changes to the people they hire.

Great service by female employees there.
Horrible service by the male Vietnamese employee there today (this morning).
I ordered a cake last week to pick up today.
The very nice female employee assisted me and tried to make my coupon work, but couldn’t because it was not valid for some reason.
All of a sudden, the Rude male employee came over and rushed her and me out of the way so he can rush me and the cashier out of the way to ring up people that were behind me.
Mind you, I was in line for about 15 minutes and at the cash register for only 5 minutes.

The service here by the employees is always fantastic. Its the managment that is behind this low review. If i could give 0 starts I would. the manager here is extremly rude and doesnt treat her employees right. She treats them like trash and puts her daughter ahead of all of them although it should be equal. Not to mention she told me adn my friends we can’t sit outside on the little tables and chairs that are right there because she has actually customers. LIKE EXCUSE ME LADY, we all just bought ice cream and now you’re pretty much saying we arent customers. That is so incredibly rude. I hope that she gets fired because all she presents herself all is stuck up, rude, and unprofessinal. to be quite honest, i dont know how she got the job, or how shes still here.
–plus its too pricey for okay ice cream. I would rather go to rite aid for typical ice cream flavors, and cold stone or afters for unique flavors.

I’m surprised by how badly this baskin robins location was reviewed. I came in and out with great quick service! I had to get a cookies and cream cake last minute so I came into this establishment and got help right away. The cake was pricey at $ 41.99 but maybe I’m just cheap. It was a delicious cake! I have no complaints about service or quality and would definitely come back to this location.

The service here is always, horrible. And that’s not exaggeration. The workers never have a smile on their face and are never welcoming. Came in today and asked for 2 different scoops of ice cream in 2 different cups but the worker didn’t even clean the scooper before scooping the different ice creams. I don’t want to taste another flavor all over my mint chocolate chip ice cream.
Management needs to watch over their workers. Workers make you wait for them to do whatever they’re doing before helping you out. They don’t care if you’re there waiting for them. They’ll just turn around look at you and look away like you’re not even there.

I’m not a big ice cream fan, with the exception of a few ice cream retailers. Baskin Robbins has always been one of my favorites, and this shop never failed to filled my craving! A great selection of flavors, from vanilla to rum raisin to good old fashion butter pecan’ if anything too many that you can’t decide! Friendly staff with decent sized scoops. You have to try the waffle cone as it was so fresh and smelt wonderful. The lady who served us was very nice and gave us a couple of tastings since could not decide which flavors to have since there is such a big choice.

Hot Hot Hot! All I can say is this place is way too Hot!
Inside the temperature melts you in the afternoon.
Waiting in line to buy Ice cream nearly had me passing out due to the heat. Have they ever heard of Air Conditioning? Even if they are trying to keep costs down, Don’t they realize that the Ice Cream cooling systems have to use 3 times the amount of energy to keep Ice cream cold because the inside temperature of the Baskin Robbins is unbearable. My only compliment is for the Hispanic Women employee who worked all by herself today and helped everyone as quickly as possible. I just feel bad for her to have to work in that overheated environment.

Racist, Rude & Down right WRONG!
I went today for ice cream with my little cousins. So it wasn’t busy but the girl in front was helping other people so we waited but was offered help by the older vietnamese women. While helping us the other girl went up to my aunt & was being rude as hell! Telling us why we couldn’t have waited for her to help us. & my aunt was like cause the other lady offered. So that girl just went on & on about how rude & impatient we were. Like what the heck really? We were offered help by someone else, so why are you yelling at us.
After the vietnamese lady finished helping us my aunt, asked for the store owner’s number to report how rude the girl was being, the older women told us that the girl is actually really rude & racist towards a lot of customers so yeah & even rude to her. Like why are you rude to an old women?!
The old lady isn’t allowed to ring us up, so the girl came up to ring us, she started off saying «listen here okay.» Like omg not even apologize to us, she pretty much straight up said we were the wrong ones, we’re rude & that we probably went to the vietnamese lady because we can’t speak English. That was where me & my aunt were seriously pissed because we were born & raised here in America okay. Like I can’t even. How could you say that?!
My aunt at that point just wanted to get out of the store, so she was like ok just how much is it & so we paid & she said we were short a dime & we seriously GAVE THE DIME ALREADY so we were like ok fine whatever here’s another dime.
Here’s where you all will be like WHAT?!
SHE THREW THE CHANGE AT MY AUNT’S FACE! Then pointed to the camera I said you being rude to me is all on camera & my aunt was like YOU THROWING MONEY AT ME IS ON CAMERA.
She wouldn’t give us her name to report her, so seriously please get name tags.
So we left, called store owner left a message & seriously never going here again if that scum of a girl is still working there. How can you be rude to Asians when this area is majority Asian people!?! /​sigh
Wish I could give them 0 stars.
1 star for the vietnamese lady, I feel so bad for her, she’s so old & shouldn’t be treated that way, she was also really kind too.

I skimmed through the reviews here and I agree… this particular location doesn’t transport you to that point in your childhood when you were excited to get a scoop of ice cream.
The ice cream flavors I sampled that day were lackluster. I had the peanut butter and chocolate ice cream and in the sample that I had, it was good. When I ended up getting that as my scoop, it felt like I was only eating peanut butter! I also tried their flavor of the month, which is the blueberry shortcake… no idea why there was a fluorescent green color to it and why it tasted on the sour side! I would pass on this.
My last complaint– this is an ice cream store but it feels so warm in here! I was breaking a sweat while I was sitting inside eating my ice cream… I came here to cool down… I’ll shop around for my calories elsewhere!

Why do you go get ice cream? Perhaps it’s because you are hot, it’s summer time, you want something sweet, you want to to forget your worries, or you’re celebrating a birthday and getting an ice cream cake!!!
Now, you would imagine the person greeting/​helping you would be delightful and chipery! HECK NO! The man who is usually there (I believe he is the owner, cuz he should’ve been fired years ago) is freaking SCARY! I’m always intimidated to gothere by myself. He gives you this stare and is quite impatient.
Now…granted there may be a language barrier and his bedside manners are a bit off. But, still end up getting what you came for.
I have to say — his penmanship is beautiful. He did the cake writing for my son’s birthday and it was good. Now… to get the cake ordered was a different story. He was «short» on his commands. Stating, «if you don’t order now — we may not have it anymore.» We asked for a specific cake and ice cream flavor and he told us to look in the fridge. In the end — he was able to custom make it for us. I guess i’m grateful. But, man — I think my blood pressure went up a for points there.
Oh…last thing! I was here when they had the 31 cents scoop day. It was like being in the military. He only let 3 – 4 people in at a time. You were scolded for ordering more than 3 scoops (b/​c that was the max for the 31cents deal). He didn’t even give the customer a chance to say…“i’m aware that beyond 3 scoops it’s regular price.” hehe:0 LOVE IT!
Ice cream, cakes and the shakes are still good!!! Just the service is a bit off!
Be prepared and good luck my friend :)

1 star — it’s ice cream
1 star — it’s $ 1 scoop Tuesday (for kids); $ 1.50 for adults — $.89 extra for a waffle cone
I believe this may be the first Baskin Robbins I’ve been to that doesn’t have 31 flavors. It’s not even close. In fact, I just let a friend pick whatever she wanted because I wasn’t feeling any of the flavors they did have.
There’s a Visa Mastercard logo on the window but on their register is a «Cash Only» handwritten sign. Now I’d believe that their machine was down if the sign didn’t look like it’s been up there for weeks.
One thing disturbed me more than the lack of variety or that they only accept cash transactions — in one of the freezers was someone’s partially eaten left overs in a bag. Now, that may or may not be unhealthy but it’s disgusting to me.