Bui Steven T, DDS

I used to love Dr. Bui’s office, but over the years, it has declined rapidly. My entire family and I have been loyal patients for years now (since I was little), but unfortunately, we recently had a turn of events and Dr. Bui’s office has once and for all made my black list. I will NEVER step foot in his office ever again.
First, customer service. There is this rude, disrespectful and unprofessional child named PAULINA at the front who can’t handle the administrative duties required of her. I called in to schedule an appointment last Friday and she was short and curt, which wasn’t a problem, but then I had a question about my insurance policy to which she did not have an answer for. She said she would look up my family’s insurance information (since she did not have my file available) and have it available for me on Monday when I came in for my appointment. She did NOT have any of my insurance information available. Also, she cannot answer phone calls in a timely manner. It’s pretty sad. She picks up, tells them to hold, and does whatever else and has the patient wait on the other line until they’re tired of holding and hang up. She did that twice to my mom and once to me. I also personally witnessed her do it during my last visit.
Second, dental service. I get that going to the dentist isn’t the most fun thing in the world. It can be painful and long, but since Dr. Bui doesn’t do any of the cleaning himself, the quality of dental service is sketchy and mediocre at best.
Third, overall business. This is where I have my biggest issue. My dad came in for a regular cleaning and was told that he had to get a root canal done and a crown. The issue was when the office would not expedite lab results by a few days in order for my dad to get the procedure done before he went out of the country. Literally a few days before. I have worked in the medical field for over seven years now and currently run a surgical center. I know that if we need lab results expedited for any reason, we request it and the lab does it. Yes, there may be an additional cost, which we were notified of; however, when I asked how much it would cost to expedite the lab results, Paulina (who was once again rude and short) told me that she did not know and that she would have to call the lab. She said she would not be able to get an answer until a day later. I have called on numerous occasions to check on lab results for doctors and have not had an issue on getting a quick answer. This receptionist just did not want to go out of her way.
So my dad came in prior to my visit and obviously did not have a good experience. He tried to understand why they wouldn’t expedite the lab results, and I understood where Dr. Bui’s office was coming from. If there were additional charges, they didn’t want to fork out the money out of their own pocket, so they tried to get my dad to pay. Okay. So I went in that Monday after, and I spoke to the same girl (Paulina) and once I brought up my dad’s name, she cut me off from what I was saying and immediately started being rude, saying «Yeah. I remember him. I already explained to him that we couldn’t get the results sooner and your mom kept calling about it too.» Excuse me? I don’t care if you talked to my dad about it. You also did NOT talk to my mom about it because you just put her on hold and left it. So since I’m the oldest daughter and I work in the medical field, I would be the best person to explain everything to. If you are going to work in the medical field, you better understand that clear communication is vital to good customer service. Not once did I raise my voice. I was calm and patient, but I did not appreciate her cutting me off numerous times. You need to be professional and learn to control your emotions, but obviously, this office lacks that professionalism.
Dr. Bui addressed my dad’s visit with me, and I explained to him that he has a personality that may come off the wrong way. He’s a loud person (he suffers from loss of hearing so he talks extra loudly), so I explained that to Dr. Bui and even laughed when he brought it up. I thought he would have understood that my dad didn’t have bad intentions.
Today, 01÷12÷16, my dad came in for his root canal and was forced to wait an hour and a half. Paulina was still rude to him but he did not say anything. When he was finally called back, my dad addressed his concerns about having to wait (as well as getting unacceptable treatment from his staff) with Dr. Bui, and Dr. Bui ripped the bib off my dad and told him to get out. NOW THAT IS UNPROFESSIONAL. If you cannot handle someone telling you that they do not like how your practice is being run, then you need to reevaluate the quality of your business. Accept constructive criticism, be professional and courteous, and FIX YOUR PROBLEMS. I can tolerate attitude, but I WILL NOT tolerate incompetence.
I will NEVER come back to this office.

We moved years ago and I still have not been able to find a dentist as good as Dr. Bui. If you are lucky enough to go to him make sure you tell him how great he is.

My first visit with Dr. Bui was fast, thorough and i instantly felt a connection with him and his lovely staff.
From Paulina’s fast and friendly new patient intake process to the assistants.
Once i met with the Dr. he immediately listened to me and my concerns.
i am so happy i was referred here. Returning patient for sure.
Thank you so much Dr. Bui.
I can tell he loves what he does and GENUINELY cares for all of his patients.
The office is nice and clean which i loved.
Everyone was very professional and compassionate which i loved.
If you are looking for a dentist look no further Dr. Bui and his staff is the only place to go for your dental needs!

This office is the best! My husband and I have been going here for years and I just took my 6 year old today. As usual Dr. Bui was as sweet as could be and now she is excited to go back to the dentist. I was so scared that she would be scared but the office made her feel so at home and her first experience could not have gone any better! Thank you Dr. Bui, his staff, and his wonderful wife that works there as well!

I HATE going to the dentist! I was traumatized since I was young. It didn’t help much that my parents took me to the nearest dental office from our home. As an adult, I still do not like going to the dentist! I have had so so dentists who would hurt me, but Dr. Bui is really gentle. I explained to him my fears and he took his time and made me feel at ease. I had some major work done and I knew right off the bat that Dr. Bui knew what he was doing and it didn’t hurt much. I am not gonna lie — when that big a** needle is inserted into my gums and hits the nerve — it hurts!!! It hurts a lot, but Dr. Bui hurt me less than any other dentist.
Anna, the dental assistant is amazing! She is so kind and rubs my shoulder to comfort me! I feel like family is taking care of me when I am here. If all the dental offices were like this, then I would have never stop going to the dentist. I feared the dentist to the point where I never visited a dental office in a decade!!!

25 years with this dentist. He is skillful, cares about his patients, keeps up with all the changes in the industry and is just plain NICE! I drive quite a distance to see him and it is worth it. I plan on coming here as long as I have teeth and thanks to Dr Bui, that will be a good long time.

Best dentist ever! My whole family has been going here for years. I do pay a little bit more for PPO insurance so I can come here but it’s so worth it. I’ve never had to pay for an office visit and he’s done up to 12 porcelain fillings that were all covered. All my fillings have held up great and never once have I had one come out. He does everything so quickly and painless. I come here every 6 months for my cleanings and I’m always in and out without having to wait too long. The only downside would be having to book your routine appointments months in advance because he is so popular!
He always explains everything in detail and he’s fun to talk to. He jokes around with you and makes you feel comfortable. I’ve never had anything bad to say about Dr. Bui, I recommend him to all my friends.

I waited 2 years to give this review cuz I wanted to see how long the filler is going last based on my past experience w/​other dentists. He got skills. One of the best dentists out there. I never return to the same dentist for my dental work, but I will come back for this.
This rating is for the dentist, i don’t like one of the staffs. I can care less about that.

Wonderful and amazing staff… His hygenists have the most gentle hands, highly recommended… Dr Bui is friendly, cool, & has great personality… Frankly the best dentist in oc imo…

My kids keep asking me for another appointment to see Dr bui. They love going there. The staff is very warm and friendly. Very pleased.

Dr. Bui is the best! I have been going to him for the past 4 – 5 years. Me & my daughter love this dentist. We drive all the way from Costa Mesa to his practice in Westminster. The office staff knows how to bill the insurance so you don’t have to pay a co-​payment ever to have old silver fillings changed to white or for check-​ups. Also, there is no wait time. They get you right in when you walk in the door. What I love are the free goodie bags given to you at the end of the visit. You get toothbrushes, toothpaste & floss. My daughter gets coloring books, crayons, toys, etc. Dr. Bui always explains everything so you understand what’s going on. I definitely recommend this place! The only thing I wish they would improve on is scheduling appointments not months out. Ex: I went in today & have an appointment until May which is 3 months away. But I guess that’s how booked they are since everyone wants to come & see Dr. Bui. He’s a famous dentist!

I got suggested to here by a family member and I’m glad I took that family member’s advice. Clear communication and understanding from Dr. Bui. The staff always remind me of my appointments at least a day in advance. I think I will be coming to this dentist for many more years.

Receptionist — not so nice.

Been going to Dr Bui since I was a kid. He’s been an awesome dentist every step of the way. He has great patient manners, very thorough, and will answer all your questions. If he doesn’t know it, he’ll get back to you. I haven’t had more than a cleaning needed to be done. He won’t upsell you on anything. He’ll be honest and provide his opinion. There is never pressure to do anything. He’ll provide the pros & cons of doing whatever it is that he recommends. He usually services the patient within a reasonable time frame of the appointment. He has also made helped me out when I needed an appointment change. The only reasons why he goes off schedule is because other patients might not come at their stated appointment time. This throws off his patient schedule.
My whole family has been going to him as well. He always tries his best to accommodate what’s needed. They are happy with him as well as I am.
In support of another commenter.
Note: only PPO dental insurance is acceptable, unless you want to pay out of pocket.

My family has been using Dr. Bui for our dental needs for years, and with 3 sons that like to eat junk food and drink sodas, he has performed quality dental work with minimum out of pocket cost to me. My insurance covers mostly everything he has done and what isn’t covered is always affordable!

Hey no cavities! Hooray!
So I have been going to Dr. Bui for years and I love him! So friendly he is, and his whole staff is too. That is what keeps me going back!
He has gotten me to smile more often now: o) [He is sooooo good at repairing chipped teeth, I’ve chipped a few in my days… and he fixed them all really nicely]
Note: only PPO dental insurance is acceptable, unless you want to pay out of pocket.
So, be sure to visit your dentist, or better yet Dr. Bui, every 6 months for your cleaning.

I’ve been coming to Dr. Bui for all my dental needs for about 10yrs now. He is really friendly and I love the fact that he’s never charged me a penny for any of the routine work. And believe me, I’ve had plenty of work done! From porcelain crowns to root canals, I’ve done it all. And if anything ever breaks/​chips, he replaces them for free. The rest of the staff are also really nice.
BTW, Dr. Bui only accepts PPO insurance. Also, if you ever need porcelain veneers, he offers a terrific deal. I only paid $ 450 per tooth, that’s a HUGE savings compared to other dentists out there.

Dr. Bui is a great Dentist. Super friendly, never ackward. Plus he always manages to get any work covered under insurance with no out of pocket expenses.
He works fast too!

Our favorite dentist. He can complete a root canal in less than 10 minutes and fillings in minutes! He remembers most or all of his patients’ names too. We drive quite a distance just to see him. The office does get pretty busy though.