E-Mobile Solutions

DEFINITELY DO NOT DO BUSINESS HERE. Why? I would give this business my all time lowest rating out of all the places I’ve been to in my life. THAT BAD.
#1 reason to steer clear: THEY CHEAT YOU. THEY LURE YOU into «GREAT» deals. What this establishment does that breaks my heart is basically CHEAT the vietnamese community. They monopolize and leverage the fact that Vietnamese people want a good deal, and often may lack the language skills to interpret the fine print or lack of fine print that they give you for «contracts» or instructions Also they prey on people who do not understand all the procedures and policies for opening up cell phones and terminating contracts.
What happened to me? My mom ended up having to pay two cell phone bills simultaneously because they did not shut off our old phone lines when they promised they would take care of everything. That would be 120×2 for a few months. They promised lots of rebate money, which really was smoke and mirrors. They gave my mom a sketchy cash refund of a $ 350 dollars. But when you look at what happened: I ended up paying $ 400 for a phone that if I had just gone to a t-​mobile dealer I would have gotten for $ 199 with a contract while keeping my number. Paying an extra $ 120×3 months and then also having an extra line that we didn’t need that they told us we had to keep for the duration of the contract 24 x $ 10/​month. So what happened we were in the negative because we had to pay for all these extra things in exchange for a «big» rebate
Eventually I had to go through A LOT of effort and phone calls with t-​mobile directly to cancel out my old lines and remove the 3^rd line that we didn’t need.
Don’t be fooled! I know often the older generation of the vietnamese community doesn’t go on Unilocal,but if you’re reading this, please warn your family and friends!
Also to top it off, they are RUDE. They do not speak english and DO NOT share your social security information with them. God knows what they do!
They are strictly a «CASH» business only. They take checks made out to «CASH». How sketchy!

I wish they have negative 5 stars rating. They are modern day scram artist. These mother f_​-​_​ker are horrible example of human beings. The whole store is full of shaddy employees and owner (s). I should have read the reviews on Unilocal before going to this retail store. When I opened a family plan in Nov 2010, they promised me and wrote on my contract that I would get 3 different credit/​rebate. They promise me a $ 500 credit that never showed up on my bill. I had to go into the store to ask for the $ 500. They wrote me a check and it bounce. I had to come in the store again asking for cash this time. When the check bounce, I realize I was dealing with a shaddy business.
I still haven’t gotten my 3^rd credit of $ 325. When you call the store, they would say that you would have to deal with the original person who process the contract, but he never there, not in the office, off today, or on vacation. When I go into the store for the 3^rd time, this is what they say, «there something on my account, they will let accounting look into it, it will take 2 months to resolve.» I never raise my voice or use profanity, I was better than that.
I contacted T-​mobile and informed them of how I was wrong by E-​Mobile Solutions. Hopefully they will drop E-​Mobile Solutions retail store. I will also write to Better Business Bureau.

I hate E-​Mobile Solutions. T-​Mobile and the BBB will not be able to help you with much if you fall in this company’a grip. This franchise suck. Spread the word and save your friends and family from this &@#$!

Scam! Don’t deserve any stars. Bad customer service. I came there 2 times to ask for my rebate back ($ 300) but left with nothing but liars. I am going to file a claim to BBB if they don’t credit back to my account within a month as they promised.

scam scam scam!!! avoid at all costs!!! bad customer service… full of liars. stay away!

Worst service EVER. Enough said…

i freaking HATE this place!!! i went to open up 2 new lines but keep 3 lines. i got 2 new phones for $ 400, they told me i was going to get it all rebate back in 4 months. ummmmm yea still waiting people!!! one thing that pissed me off was the charged me 2 upgrade fees adding up to $ 100 on 2 old lines. so i came in to complain and they said they told me they were going to do that LIES!!! they never told me such thing because i told them to write out everything im getting charged on the contract and give me a copy of everything. funny thing was they had it on their contract but not on my copy so they added that after i left. none of my old lines were upgraded because we didnt get new phone we had our old unlock iphones. so of course they heard a mouth full from me and i left piss. i went to an actual t-​mobile store after and told them the story and they took it off saying they should have never done that. oh they will see me soon because where is my rebate!!! AVOID!!!

HORRIBLE customer service. there had barely been any customers there yet i had to come back twice in order to fix the problems they made including adding additional services i did not need such as international texting (an extra $ 10) to my bill and not even listening to the changes to my plan in the beginning! it was obvious the guy did not care much about whatever you chose but focused primarily on commission. there supposide «promotions» have hidden costs or force you to include plans they did not previously speak of unless you ask ahead of time. while i had been waiting there, at least five people had come back making complaints about the phones they’ve received. there’s a reason why they have so many advertisements yet so little customers– don’t even waste your time!