O’Reilly Auto Parts

Unhelpful service. Would not help us look for what we needed and kept staring at his computer screen.

Great customer service and willingness to help their customers. I stopped at Auto Zone first for wiper blades on my little blue car and Auto Zone was all out. Saw O’Reilly across the way and this store had all 3 winshield wiper blades! The guy even installed the blades for me for free and was quick! Thanks.

We’ve been to this location a few times, they have always been helpful, but Justin really went the extra mile this time and helped our family back on the road quicker than expected– he found the part, connected us with a mechanic and saved us $ 500. My hubby called over a dozen places who all said he’d have to go to the dealer. Thank you!

Just have to say I have never received customer service like this before, Justin goes over and beyond the call of duty. He has been helping me for a couple weeks now getting parts for my Cummins Diesel. He is very friendly, outgoing and has a great personality, If ur looking for that person to help you and go out of his way, then you need to come see Justin. I also want to say that Juan is just as helpful and also goes out of his way, both have outstanding customer service.
Thank you guys so much!!!
Will

Thanks for the wonderful customer service. We had a rear tail light blinker that needed replacing. Anthony went out of his way to help and even found the proper tools to help us replace. He was very helpful and patient. Great place!

3 of my lights were out on my Toyota Corolla. Reverse light, brake light, and blinker. Anthony was very nice and replaced 6 for me. For no charge! I paid 14 $ total! He deserves this 5 star review! Thank you Anthony!

It’s not the customer service you here for its what my car needs. This is the spot for parts to cleaning. Guys are clean cut they know what they need to No. Customer job to know your part on your own vehicle. Would recommend. Thought business need justice.

Employees are not knowledgeable on vehicles, had to come in 4 times to get 1 part, they assured me it was the right one every time, strung me around and wasted my plan to have my car ready during the the weekend for it to be ready for Monday. This store cost me time, money, and a headache. If you need oil or some off the shelf item, I guess it’s OK, but if you’re ordering parts you’re better off going to autozone across the street

great customer service effort goes a long way Thank You Miguel and Anthony for the awesome customer service and your knowledge!!!
!!!

Went in to check my battery life and it was bad. They showed me the different types I can buy. I bought one and they also installed the battery in my car while the guy was training and it was busy. They were very helpful and kind, wasn’t rude at all. Thanks a lot!

Bought an item at 7am– brought it home and it was wrong for my car. No problem I’ll just return it.
Brought it back 3hrs later and I’m told NO; you opened the package.
Well if I knew it would work without opening it I wouldn’t have bought it ???
Now I have a 80.00 ornament–
Dan the manager is useless and argued regardless me showing him their own policy saying packaging open is ok but must accompany item.
I’m gonna review every social media, call cooperate and never shop there again

Must be a pre-​req to be an unethical idiot to work at this O’Reilly’s. My cousin was strapped for cash, so I helped him take off his warped rotors and measured to see if there was enough depth to have them turned (meaning have them put on a lathe and have some material removed to make them uniform flat again). I called up this O’Reilly and they said sure, no problem bring them in.
My cousin waited in like for about 15 minutes, only to be told another 15 minutes later that they WOULDN’T turn them. He asked why and spoke to the store manager. Store Mgr says oh they’re not safe anymore and promptly brought out brand new rotors to SELL without being asked to. My cousin got smart and called me, I told him to bring those rotors back and I’d find somewhere else to get ‘em turned.
Now, I did call another store and it turns out that O’Reilly won’t turn rotors anymore because they’ve been sued by another customer when a rotor shattered. Now, if this store had simply told us that over the phone, we’d be ok with it and moved along. However, for fucking lying over the phone to get us over there, make em wait, and then try to FORCE A SALE, this place would and deserves negative stars, not 1.
I won’t ever step foot in an O’Reilly’s ever again because of this, and remember, if it sounds a little like horseshit, realize that these guys are trained salesmen, not mechanics. Any advice they give that you need this or that is bound to be a sack of monkey shit piled on with whipped cream. Run by your car scenario if you have a friend or acquaintance before turning over your $ to these assclowns. And even if you did, go to another store/​location so they can shutter this bunghole for being led by asinine management.

I thought this place was great, was helped imeadatly, and also got a line on a good mechanic, saved my butt when my car broke down on the day before thanksgiving. I was kind of shocked to see all these negative reviews. Hit up serby when your there, he’s an ace when it comes to customer service. Somebody give that kid a raise!

Customer service here really sucks! I came here to get the castrol oil deal with 5 quarts and a filter. They only had 4 quarts in the oil ’ slide ’ but one last quart was way in the back where only a person in the back could reach. When I asked the employee for help, he seemed bothered by my request. He also didn’t want to help me look up an oil filter for my car either. My total was 42 dollars. I paid up 102 dollars. For my change the employee gave me a old 50 dollar bill with no markings on it and two fives for 60 dollars change. I asked him if I could have 3 twenties instead of the suspicious looking fifty. He replied No, I do not have any change. Lets see, it’s 5pm they have been open for 9 hours and they don’t have three twenties for change? Sure pal, I believe you. I wasn’t going to take a fake 50 so all I could do is get a refund and go to AUTOZONE across the street. Thanks Oreillys for wasting my time. Your employees are rude, lazy, and liars too. They all hide on the side wrong side of the counter pretending they are working. They should be out on that sales floor selling all that product in your store. I won’t be back. Good luck.

I went in to get a new air filter. The supervisor gave me the cheaper of the two and still charged me for the more expensive one. I didn’t realize it until I looked at the receipt.
Just because I’m a girl doesn’t mean I don’t know that you’re gypping me. Needless to say I returned it and gave him a dirty look as I did so.

Went in to get a cabin air filter for my truck. They had NONE. Said they could order them and would be 23 dollars and take 2 to 3 days. I drove down the street to Walmart and found that they had 15 cabin air filters in stock for my truck. And the price was only 15 dollars for the same Fram brand. Pretty bad when an auto parts only store doesn’t have your part for a 2008 vehicle, but Walmart has plenty in stock. Oil here is much more expensive than Walmart. At O’reilly the titanium castrol is 9 dollars a quart. At Walmart the same oil is only 25 dollars for a five quart jug. A huge difference. Also, this location is a huge store, probably 10K sq ft or larger. Every time I go in there are 3 or 4 employees all behind the counter, not one of them out on the salesfloor to help. They just stay behind that counter like it is some kind of corral or fence. They will not come out from behind that counter even if you threw rattlesnakes back there. The most help you will get is from their index finger when they point you down an isle from the other side of the counter. If they had good salespeople out on the salesfloor all day, this store would probably triple its sales.

Found the light bulbs I needed for my wife’s Highlander. Friendly staff asked if I needed any help right when I entered the store. Pointed me in the right direction to find my bulbs.

These guys know a whole lot of nothing. They half way ruined a pair of rotors and told me they were warped to much run out they are beyond the point of cutting them, after they already tried cutting them and jacked them up and of course offered to sell me theirs for $ 200. I asked if they measured the rotors… there reply NO. Went down the street to another parts store they fixed it no problem, plenty of life left. O’reillys has no real knowledge if its not in there computer they have no clue. STAY AWAY!