Pavilions

For an organized business this store sure lacks a decent money order /​western union machine its broken down every other week or at the very least twice a month it wouldn’t hurt to upgrade or at least hire someone to fix it who guarantees their work!

This grocery chain has been in this plaza for over 10 years and the feature I use the most while I’m there is definitely their local Wells Fargo ATM/​banking area that’s off to the right hand side of the store near the liquor area. There is also a Starbucks location on site as well as a small area for quick take-​out food options and a bakery with baked goods for sale.
Like your typical grocery store, this location has friendly workers who enjoy engaging in conversations with shoppers and are pretty much helpful!
Currently there is a Monopoly promotion going and shoppers are buying up a lot of items to earn those Monopoly game cards. I believe one of the cashiers told me that someone ended up getting like 105 game pieces in one shopping trip.
The shelves are fully stocked and I don’t recall seeing any empty areas on the shelves. Additionally, aisles are very clean and everything is cleanly labeled with any promotions or sales going on.
They utilize a Pavillions Reward card to qualify for their store promotions so be sure to sign up free for a card to save money!

No bueno. Stood in line almost 10 minutes, just to pay for 2 apples. I only keep coming here for the convenience of the Wells Fargo being open on Sundays.

The misses and I stopped by and picked up a couple of items, what an unfriendly check out man, down right rude, if you don’t like people you shouldn’t be in customer service!

We moved to Huntington Beach from Texas in January (about a year ago) and this Pavilions is by far our favorite store. It has superior quality and selection compared to other local options.

This is not how to treat a customer! I came to buy a bottle of wine with bunch of other stuff for my Christmas party. I am in process for gc so I came with my working permit id (yes, you can see a date of birth there and picture as well). I was told it doesn’t say what color of hair I have… Incompetent people who are just being jerks and obviously can not even count should not be cashiers!!! I wanted to call a manager but he was not reportedly present. Thanks for wasting 30 minutes of my life, since I left without groceries!!! I will never come back.

Just moved to the area and this market is the closest. Merchandises are pretty fresh but the cashier helped me today made me feel I was not welcome here. Thank God that I came here after leaving a party so I dressed nicely; otherwise, I didn’t know how worse she treated me.
Won’t come back again.

Not sure if Pavilions can control this but gotta take away a star for all the crazies and homeless that infiltrate this particular location. ⁹⁄₁₀ times I get harassed by the upon entering the store. And they smell so bad!!! OMG!!! So then I lose my appetite and don’t want to but any food.
Starbucks inside is convenient but the prices are even more expensive than the stand alone Starbucks across the street so I usually go to the cheaper location and get some more exercise.
As with any Vons/​Pavilions, there are always good sales going on for at least one brand of the food item of your choosing. Otherwise the place would run you a little more than other marketplace competitors so beware.
There is also a Wells Fargo inside that I have used a couple times and the staff so far has been very friendly.
But pretty much only visit this location because it is close to work. There are definitely other better marketplaces in the area.

Loved the cashier and pharmacists very helpful and compassionate which you don’t get often. Thank you!

Visiting around 9:50am 7÷2÷15 sandwich corner service great and good foods for the people and price here

I grew up really loving Pavilions. I know it sounds lame but everytime we get to go to Pavilions as a kid I would be super excited (don’t know why). Maybe its the atmosphere, the clean store or that they had kids shopping carts (not sure if they still got those nowadays though).
I came through here by accident. After a KBBQ meal I was left extremely full so my siblings and I decided to «walk» it off. One of the trips we made during our «walk» was through here. The store is not as nice as the past Pavilion I’ve been to but its still a pretty nice grocery market. I still will take this over a Vons anyday and maybe Ralphs but don’t know about Albertsons.
The prices are reasonable as always and the place is very organized with very friendly employees who were quite helpful. I was looking for something and was pointed in the correct aisle, no fuss or anything… I like that. Whenever I’m at the market I like to glance at the bakery section just so I can drool and then proceed to buy and become fat. They have a huge selection here and I am very impressed.
Overall a very nice market. I don’t see the kid’s shopping carts anymore but I wouldn’t be able use them anyways. Nowadays I just force my siblings to push the cart and reach the top shelves to get me my items. Bawse!

Every time I go there to shop, they have an insufficient number of cashiers. The wait time is ridiculous. The lighting is so dim, I feel like I am in a warehouse.
Dark and gloomy. The store does not feel as welcoming as Ralph’s or Albertson’s in Sea Cliff Village. If the Store Manager does not recognize these problems, maybe the District Manager needs to get involved. I can’t see how this negative environment would not affect the staff, customers and overall sales.

I am shocked at the bad reviews for this place! Ever since I have grown up and was required to do my own grocery shopping, this particular store and location have always been my favorite!
The presentation of this store is absolutely one of the best I’ve ever seen for a grocery market. They are so organized and neat! You will almost never find something that is not supposed to be there. They are always fully stocked on their merchandise and their store always looks clean! I am also always greeted by their employees and always asked by each employee if I am finding everything okay.
Their selection is also something you can never find anywhere else! They offer the most selection than any other grocery market I’ve ever been to! (For instance if you go to their baking area, they will carry almost every brand and flavor!) I also believe they support small businesses too because they carry products that I’ve never seen anywhere else. (I mean when you see their salsa selection, you’ll end up leaving with 3 jars because you never seen it before and will want to try it).
This particular location is also so much more than just a grocery market. They have a Starbucks and a round table pizza restaurant inside the restaurant. They also have a small dining area because they offer sandwich specials for lunch at their deli section. They also devote a whole section of their store for flowers. (Which by the way are beautiful and reasonably priced!) Their bakery is one of my favorites because they actually make gourmet stuff for low prices! I believe they also have an entire section for the pharmacy section.
They also offer their own brand «Lucerne» and it has become one of my favorites! It’s really good quality for very good prices. I especially chose Lucerne brand over any brand for cheese! You should definitely try it out!
This place is definitely a one stop shop and a place where you would get more selection. I would highly recommend it!
Tip: Check out Vons Just for you app! They offer coupons!

Front end is terrible.
The departments have great customer service, I never have an issue with them; this is purely a review for the front end.
Initially I walked in and had a question. I approached 3 employees standing by each other having a conversation. They didn’t say anything to me but they all saw me. Eventually one of the men finally asked me if I needed help, but the other two seemed bothered their conversation was interrupted.
Then, later, when I had to check out, the cashier was having a conversation with another cashier OVER me. Just shouting to the next check stand about another employee and not even talking to me at all. She did this to the older man in front of me too.
Just rude. I couldn’t even understand. I used to work for Safeway and the customer service was always a number one priority. Now it really doesn’t seem like it.

I really hate to leave a bad review for anyone I think it’s terrible, but every time I walk in to this store it’s like ghost town, and it seems like there’s about 3 people working there including the one cashier that’s open. Also everything is like $ 1 more per item than anywhere else. I don’t want to pay a premium price for mediocre service.

If there’s a problem, please let the manager at the front end know. Sometimes staffing is an issue with anomalies in traffic, but we try to respond as quickly as we are able to. If the person in charge is not able to address it, it will be forwarded to the store manager.

Horrible front end. Walked past three guys working to break down the soup bar and went to check out… One line open… we are stuck in line with our 6 or 7 items and a few gift cards… Behind a lady with a huge amount of items… second guy comes… You’d think he’d open a second register… But no. He starts bagging. My husband and I had been in line by this time about 4 minutes and I finally just had to walk out. We just left our items on an empty checkout stand and left. CLUELESS Vons Pavilion!!! Please don’t shop here.

Place is awful, would never go here if I had a car. Store is fairly dirty, a lot of the shelves look like they haven’t really been cleaned in months. Merchandise on shelves is sometimes moldy, especially in the meat and seafood section. Meat is always browned and old if it’s in the managers special.
Many of the workers are rude, instead of paying attention to customers prefer to talk to each other, or on their phone texting while you’re waiting to pay. There are a few good workers but they are few and far between.
To top it off its sometime twice as much as other grocery stores.
Go to anywhere else but here if you can.
Edit: okay the one redeeming thing about this pale is Bob, favorite cashier there

There could be a thousand people waiting in line, and as always they’ll still only have just 2 cashiers present… so for that, they get 2 stars.
P. s. The prices are too damn high.

I don’t know why this place gets bad reviews
I love the organization, variety, and quality. If you’re like me and you like specifics, this is the place to go. They have everything. They have plenty of gluten-​free, no salt, sugar-​free and organic items. Yes the price is a little high but the quality is better here. Their bakery is HUGE. They have plenty of freshly made breads and and abundant of all types of cakes. Their ice cream aisle has a variety of Gelato! Ones that you can’t find at your normal grocery store. Oh and their cheese selection is not short of anything. You can even buy acai berries.
The staff was wonderful. There was not one person that did not greet me or ask if I needed help. I had a good experience and will be coming back soon.