Phuong Chi Phan, MD

Made a same day appointment for 1pm and didn’t get to a room until over 50 mins later. Why make appointments when it’s being run like a walk-​in clinic?
The waiting room is small and stuffy with no a/​c. Once you walk thru the door, you’re walking thru a veritable wall of humidity.
Will update once we see the doctor.

Avoid this place at all costs. I had an appointment at 10:45am and was seen 2 hrs later; this occurred on 2 separate visits. It is apparent this is not a unique circumstance because there is constantly 4 – 5 people in the waiting room. Also staff have limited English so I felt I couldn’t tell them everything I wanted too. Office is really dingy with no AC, it was a hot day; the other people waiting and I were hot and I personally felt a little claustrophobic.

I support the comment below, and I haven’t even been to the doctor yet. I tried to make an appointment to have my paperwork filled out for a handicap placard and the receptionist was rude and didn’t listen. I told her I’m a new patient and have never been, yet she keeps asking for my personal information to look me up in the system. She said she couldn’t find me. WHAT A SURPRISE! Maybe if you listened, then you would know why! Then, before hearing my reason for the appointment, she immediately asked if I will pay by cash. How inconsiderate. They don’t care about what problems the patient has; they just want the money.
I only have a week left under this PCP (good thing I switched doctors after reading the Unilocal review below). They tried to schedule me after the expiration date, and I told her that by then I’ll be with a different PCP. Relieved and unwilling to cooperate with me, she told me to just wait until then and schedule with that PCP. I understand that it was pointless to see this doctor when I am going to be under a different primary doctor, but the way she told me that seemed like she didn’t care at all about me. She doesn’t even know my «problem» or the reason! What if it was urgent? We’ll never know, and she’ll still probably say «wait until next week and see other doctor.»
Is that MD title real? The board of physicians should definitely do a check up with this doctor. How did she even pass in the first place?

My husband and I were completely appalled by the lack of professionalism with Dr. Phuong Chi Phan. We made an appointment well in advance for 9:30am. We got there on-​time and later found out the doctor wasn’t even at the office yet. She didn’t arrive until nearly 10:30am!!! There were already 4 – 5 patients already waiting for her, and yet she took her sweet ass time to get to the office without a care for anyone else’s schedule. She walked in looking like she just rolled out of bed with bed head hair and the worse lazy eye I have ever seen. When we finally met with her, she didn’t even apologize or ask how we are or anything, and we are first-​time patients. She has no customer service whatsoever. The way she did our «physical exam» was so ridiculously amateur, a 5-​yr old could’ve done it.
The facility is also old, dirty, and not up to speed with technology. The receptionist was a complete waste as she was also not apologetic about the doctor’s tardiness. I overheard another patient mentioning this is how it is all the time with this doctor… she never comes on-​time and makes her patients wait. I hope that she ends up losing her patients because this is unacceptable. I am definitely going to a different doctor in my lame-​ass HMO group.
I wish I had read reviews before I chose her, but didn’t think about it. I was so pissed off that I am taking the time out of my busy schedule to actually create a Unilocal account to Unilocal this to save other people from the horrific experience I had to encounter. I am a business professional and I would NEVER do this to any of my clients. Just because she is a doctor does not give her the audacity to treat her patients the way she does. She needs to retire and get out of this business. I’m going even take it a step further and complain with my insurance Blue Shield to see if she can get kicked out of the HMO group.