Sprint Store

I have been in several times over the past few months & every time has been great! The staff is caring & they do everything they can to help you. The wait time is the only problem that I have had to face. But well worth the wait!

I just got off the phone with a service rep named Chelsea. I called because I needed help setting up my new phone and wanted to make an appointment, but Chelsea answered and rudely said that most of their customers just come in to the store, not make appointments. I wanted to make an appointment so I didn’t have to wait to be helped. She didn’t ask for my name or number, didn’t say she’d be happy to help me, and didn’t offer me quality information. I work in the customer service industry and this was just poor customer service. I will definitely be going to a different Sprint store to set up my phone.

I don’t think I’ve ever been to a place with such incompetent customer service. I was waiting to write my review. I have been to the store twice before today and the customer service was decent. The first time we went was last week. My boyfriend and I went in to upgrade our plans and purchased a new iPhone 6. The gentleman helping us was very nice and helpful. I made an appointment ahead of time. Unfortunately this was the first and only good experience at this location.
I had to come back to exchange our iPhone 4’s and buy some accessories. This store doesn’t have much of a selection when it comes to cases for the new 6. I was able to purchase the otter box in black for my boyfriend. However they didn’t have any other colors to suit my style. I ended up having to go to a different store to purchase the case without using the credit for my from my iPhone 4. Spending extra money that unplanned to use on credit was frustrating.
I over purchased with some of the accessories. So today I went back to simply return the items I had purchased. I walked in the store and it was pretty busy seeing that it is a Saturday. I knew I would have to wait. I was checked in by a young gentleman who asked for my name and told me it will be a 20 minute wait. I waited, waited, and I waited. Finally about 45 minutes later a gentleman who would come in after me was being helped. I had to get someone and ask them where my name was on the list. Miraculously someone had deleted my name so I had been waiting unnecessarily to return said items. A different gentleman helped me. Keep in mind this whole time no one once apologize for the inconvenience they had made. The gentleman that help me didn’t have much to say, took my items walk to the back of the store stood there for about 10 minutes talking to someone not explaining to me what was going on. When he finally came back up here to wait for another manager’s approval. All I know I was there for over an hour to return three items.
I understand that it is a Saturday and that it is busy however the fact that someone magically deleted my name and not a single person apologized is just ridiculous. I will not be coming back to the store because their customer service is awful. I work in the customer service industry and I know how I should have been treated and I’m very disappointed with how they handled the situation.

Well Sprint continues to show that they are a HORRIBLE company to be a customer of…
After shopping around and taking my business elsewhere (Verizon) I had to contact Sprint via my account on line… again long story short — they offered me a $ 10 Credit on my last bill… Ten Dollars on a $ 140 bill… really? It was a laugh anyway.. .
Sprint is a dying Cell phone porvider and it is easy to see why. I got a better deal, up graded phones (Galaxy S4) for free and am paying less per month that when with Sprint. I now get 4G — somthing you will not get in Denver from Sprint… I have been hearing they are upgrading for over a year — still only 3G and at rates HIGHER than others (Like Verizon)
Again — Avoid Sprint as your Cell phone provider and especially avoid the Store in Westminster on Sheridan and 92^nd!

I was immediately greeted by a tall friendly gentleman even while he was busy with other customers. I then waited about 2 whole seconds before another nice guy approached me and asked how he could help. He kindly demonstrated how to force restart my iPhone without making me feel dumb or ignorant :) I walked out with a ‘fixed’ phone and great service in less than 90 seconds even though the store was busy.
Sprint Corporate, pay attention: your retail guys here are totally killing it. Sprint wins me over with their great customer service over and over again.

Service store… Yeah not. My wife and I had brought her phone in for the 8^th or 9^th time now because of a dead screen. Before they just replaced the screen and had it back to us relatively quickly. A hassle but not really any issue about the service. This last time in (yesterday 7−26−13) we noticed a marked change in the atmosphere of the place. Employees seemed more intent on selling us new phones then helping us fix the phones we have. 3 times I had to tell the guy, who apparently was not listening that we did not want a new phone. So finally he says he will take it out back to the service department, and all is good, except the manager comes out and starts to question my wife on whats wrong with the phone. He asked what’s wrong with the phone, my wife replied «the screen does not work.» He must be deaf or maybe it was all the salesman yelling at customers trying to pressure them into new phones, so he asked again «what exactly is wrong with the phone?». This time his voice was deeper and seemed agitated, and my wife told him again that the screen doesn’t work. Wow this guy was seriously having some hearing problems because he asked a third time in the same tone of voice which by now seemed to be talking down to my wife. At this time I am pissed and tell the guy ‘Look at the goddamn phone the screen doesn’t work.” Then all of a sudden he gets it «Oh the screen isn’t working…» then he says he will have his tech’s fix it and we will have it back in a few hours. At this point I am agitated but at least the problem phone is being handled. We don’t make it back that evening, so I went in this morning to pick up my wife’s phone. The place isn’t busy so should be a quick in and out right? Yeah another no I waited for 10 to 15 minutes before a tech came out with my wifes phone. Again slightly irritated by now, but the phone is back and everything should be great. Yep no again, the tech says the phone has water damage and it is our fault the phone is not working. I’m sorry I have been brining back our phones every 4 months to get the same problem fixed over and over again, but now its our fault. I asked him my phone is starting to have dead spots just like my wife had on her phone are you going to say I got my phone wet too? He just looked at me and shrugged. So then I said we have insurance on them so fix it. Which is what has always happened in the past, but now all of a sudden they don’t handle insurance claims, and according to him they never had. WTH really this isn’t my first rodeo here and they have taken care of me in the past with insurance replacing my phone.
I am extremely unhappy with the way my wife was treated and the lack of customer service in this store. I used to like going to this store. They used to be nice, considerate, and professional. I did see a new manager walking around maybe that is the problem. It used to be a low pressure place where I could pick up a new phone on display and check it out without being pressured into buying it. I don’t know what happened here, but we just might be changing carriers.
One other thing how dare you talk down to my wife. She is more intelligent, and more accomplished than all of your people combined.

Best sprint store! Justin is always super helpful and always takes care of any problem we’re having or helps us save money any way we can on our accounts. recommended !

Sprint… and yes they do. To your needs and to solutions to your problems.
I have been so impressed with Sprint’s customer service since I’ve been on their plan, that Sprint is actually a great name. Thank goodness they weren’t called Dawdle.
Two quick stories, then I’ll let you get back to surfing Craig’s list:
1. We were having problems with cell service in our house. Just around our neighborhood. It seems there were some issues with a cell tower. But if I drove a 14 mile, perfect reception. I missed calls and texts while at the house. I called Sprint, they tried to solve the problem, but couldn’t.
They did however give me, what I consider a pretty generous discount on my phone bill. Sure, didn’t help my problem, but the missed texts certainly weren’t worth the amount they gave me. When they couldn’t fix the problem, they sent me out (FREE to use forever and a day– if needed) a signal booster. Problem solved.
2. My SD Card went out and my battery seemed to act like this year’s Avalanche, just losing its strength when on the road.
I popped into Sprint and they suggested the Battery Booster with a free SD Card. This is a pretty slick little contraption. It’s a combo 1-​hour quick charge and memory stick. So, when there’s no outlet in site, you plug this into your phone and it gives you an extra hour of battery life. You just simply charge it up from a computer then take it along with you, plus it can also double as a storage device. It fits neatly in a purse, pocket, laptop bag or it has a clip so it could be used a key chain.
Thanks again Sprint for choosing not to linger, dilly-​dally, loiter or procrastinate about my problems.

This location is one of the few authorized Sprint repair centers. They have a desk in back with space for 3 techs to work. You can even see them as the back wall is glass.
I came here for assistance with my HTC EVO 3D phone. The touch screen had gone bonkers and was no longer accepting input reliably. Also my phone kept saying it was in roaming… while in the sprint store.
The service rep (or «Retail Consultant» as their tags say) up front told me it’d be 30 minutes for a tech to replace my phone’s screen. I told them I’d go walk and grab some lunch and be back later.
I come back 45 minutes later and my phone hadn’t even been addressed yet. I ask for a status and they tell me it’s going to be another 15 – 20 minutes. I end up waiting another 45 minutes and then asked them if I could pick it up later. No sense in me waiting around while I could be productive elsewhere. They say that’s fine and I should be able to pick it up no problem after work.
I swing by after work and then end up waiting another 30 minutes for seemingly no reason. A tech came out and told me they ended up having to just replace my phone since they couldn’t fix it. I was told I was getting a brand new HTC EVO 3D right from the box. I say that’s fine, so long as my memory card makes the migration over. I finally get a phone back in my hands and when I turn it on, it has other people’s contacts in it. As in there’s a call history and other 303 and 720 numbers stored that I don’t recognize at all. The tech tells me there was an «incident» earlier but that this is my phone and it should be working. At this point I’m frustrated and happy enough to have a phone at all that I leave and tell them I’ll do a factory reset on my own.
Upon closer inspection later that night the phone was a refurbished model. This is fine as it’s part of Sprint’s insurance program to replace phones with new OR refurbished models. I’m no stranger to getting phones replaced (anyone else own a Palm Pre? or several for that matter). Hitting ##786# while in the dialer will pull up the phone’s history where it will tell you if it’s a refurb or not. This particular phone though had broken backlighting under 2 of the capacitive buttons on the button. Also there was dust under the screen.
I call back the next morning explaining what I had discovered. One of the managers told me to come back in and they’d get it sorted out. I had expressed not wanting to spend anymore wasted time in that store and that I’d prefer just to be notified once a replacement phone had arrived at the store so I could be in and out in 15 minutes.
I was told to come in and they’d take care of it. When I arrived there one of the lead techs came out to greet me. He had been told the story of what happened to me and how much time I had spent standing around the previous day. He apologized and explained that the tech I had worked with was fairly new to the position.
In the end, I got my phone replaced with a functioning one. It just took way too long and involved too much of my own diligence to make sure it was executed correctly.
Also, I must be out of touch with the rest of Sprint’s customer base, but who pays phone bills in person in a store?

Always busy, and parking lot is always full. Staff is friendly and when I watched some guy bitch some poor guy out because her battery took a dump he smiled and kept helping her. I had a few choice words pop into my head for her, I mean yes I know you are pissed but that guy didn’t make your phone die.
Anyways… great staff and great selection on phones.

I have been a long time customer of Sprint (10+ years,) and this store is a really good illustration of why I am such a long-​time customer.
The first time I went in to get my phone repaired, it had unexpectedly stopped working. I think because I had downloaded some corrupted app or something. They fixed the phone in a few hours and did not charge me anything.
A couple of months later, I brought my phone in again. This time, because I dropped it on our front porch rushing out the door to the grocery store. Of course, it was completely fubar’d, and the screen wouldn’t even come on. Again they fixed in in a couple of hours. They charged me $ 35, but considering it would have cost me at least $ 150 to replace the phone, that was more than a fair price. I had been to a non-​corporate cell phone place earlier in the day, and the guy said it would cost at least $ 70 to fix.
The store is usually pretty crowded when I go in, but the line moves fast enough, and they have tablets and phones you can fiddle around with while you wait. I got to try out Angry Birds Rio, so I was pretty happy about that.
All in all I have had great experiences with Sprint and would recommend this particular store without hesitation.

This store is incredibly busy, partly because of the location but partly because they are one of two Colorado repair centers North of Denver along the front range.
I walked in, headed to the back of the store, showed my broken camera, and was swapped and out the door in about 20 minutes. DeSonte was the technical representative that assisted me, and he was fast and professional. That’s all I really can ask for when I need repair.
It was a long drive to get to a repair store for me personally, but the experience went very well.