T-Mobile

This store is terrible. The manager Justin is not capable of helping customer and can not handle being a manager. Did not even try to find solutions from customer complaints. Overall exeperience was horrible.

T-​Mobile is bad enough (no matter how many perks they throw in the crappy cell service isn’t worth anything), but this store is terrible and it all starts with the store manager, Pam.
We went in there to switch and she continually bad-​mouthed Apple for not having enough phones at launch (I’d imagine Apple is a pretty important partner to T-​Mobile) as well as bad mouthing the phone CSR reps and some of her own employees.
When we changed our order via phone, she royally screwed it up so the commission could stay with her. This resulted in not only hours sitting in the store while she complained about it being someone else’s fault, but also our phones not working for hours. If our change of order resulted in a lost commission for her and her store, the professional way to handle it would have been internally. Instead, we got screwed, and had to listen to her complain about it the whole time.
I don’t recommend T-​Mobile in general, but if you’re going to give them a try, go ANYWHERE but here!

I’ve found that this location is always super friendly and always willing to do whatever it takes to get you right. from the first moment you walk in the door you are greeted by not one or two employees but by the whole staff that is working there with a big loud «welcome to Tmobile» this goes along way to make one feel welcome. Thanks Pam and Bryson to always take customer service above and beyond.

I have six lines with T-​Mobile & this store is always amazing! This store is always friendly & helpful with the best staff. I’ve been into lots of stores in north Denver with bad staff & now this is the only store I will go into!

Very poor experience here — I was upsold on $ 80 worth of Samsung accessories for a promotional event– I submitted all of the paperwork and never received a refund –When I inquired about this in store they just told me that I didn’t submit the paperwork in time (which I assured them I did). Thankfully after dialing 611 and explaining this to corporate, they credited my account.
When I went back and inquired about this and the early termination fee reimbursement I was supposed to receive, I was told to dial 611 as «they couldn’t do anything about it in the store.» This store is just salespeople trying to smile and make commission. They are not interested in helping you at all unless they get commission, so I would say anyone looking for clarifications just contact Tmobile support from your phone and avoid the headache /​unfriendliness of these people who only care about their sales numbers.

I will definitely avoid this location at all cost. My phone started to shut down automatically today. I did some quick research at home but decided to see if a store could help me better. I have visited other sites and they always have tried to help me or they get the t-​mobile tech staff on the line to help me resolve the issue. I was told that the only thing I could do was get a new phone. I asked her about any technical help they could offer and she simply told me that it wasn’t possible and that I would need to buy a new phone. I left in disgust as she simply did not want to help in the slightest. I came back home and did some more research and discovered that my issues might be due to a faulty SD card. I have removed it and it is working great thus far. I wish I could say the same for this t-​mobile location.

Given the fact that there were more customers in there than one staff member should be allowed to handle, i was blown away by the courtesy nature of the sales rep. Bryson was complete patient with the demands being placed upon him by myself and others and stayed way after closing to make sure we had great phones.

I would drive to the t-​mobile store in Flatirons rather than this store in Westminster. The people that work there greet people with enthusiasm but it stops there. I have been with t-​mobile for many years. I like the people at Flatirons but not here. It was like they were doing me a big favor by helping me. NEVER again. maybe that’s their goal so that no one goes inside.

After 5 years of T Mobile service using a Blackberry, I decided I would upgrade. I went to this location to do two things. First, take personal responsibility for my old business’ T Mobile account. And to upgrade my phone. It was a painfully long process. It was about an hour and a half or more long to accomplish those things. T Mobile national should be ashamed of itself because of the use of untrained foreign customer service representatives to perform any services. Trying to get the T Mobile customer service rep on the phone to understand basic things like my last name was incredibly frustrating for both myself and the store’s staff. The reason I rated this location 2 stars was because of them being so overwhelmed at times with customers. They need to add staff. The wait times are long at this location & T Mobile national makes things even worse.

Really wish I could be a fan of the cell service provider I’ve been using for over 10 years… They offer what everyone else does… You know — the ability to call and text. It’s a commodity. Everyone’s doing it… you’d think that in an oligopoly, there’d be fierce competition to become the reigning champ…
Alas, it is only the price point which keeps me coming back. If Tmobile’s web site and credit card processing keeps working, every Tmobile customer service employee, and every piece of Tmobile’s retail infrastructure can be disposed of. It would save Tmobile some money because no one would know anything had changed.
Tmobile, your customer support system offers a terrible experience. You have single-​handedly increased liquor sales nationwide. Shame on you, Tmobile, for supporting drunk drivers and domestic violence in the US.