U Pick U Save Furniture

Wish I would’ve consulted Unilocal first about this rip off place. Bought a sofa due to the firmness and niceness of the «sample» one they had up for display. When it arrived, the quality and firmness of the sofa I picked out was not how it turned out to be. The owner of this place was very rude about the return/​exchange policy as well. He said that «we» had to drop off the sofa in order to get a refund/​exchange. In which case it even stated in their policy that they would pick it up. Damn lying POS. WORST SERVICE EVER! Very rude, unprofessional. I hope they close down soon. If anyone else is reading this, I do hope you find better furniture elsewhere because apparently, the samples are much better than what they deliver AND you’ll have to deal with a 40% restocking fee if you’re not satisfied.

Felt in love with this store. They have wide selection of style. Flavia the sale rep was very pro and helpful. I purchased a lot of different pieces from them of a very good price. I would definitely continue buying furniture from here. Would check back with them in a few weeks for more pieces and recommend my family and friends.

Is there any stars lower than one star?
If I could I would give this place negative 5 stars. That’s how much they suck.
I have had just the worst experience!
They have a service where they can make your customized sofa. I asked the owner, Le, if he knows how to make the crate and barrel couch I really love, he said he would for $ 1000 and that he had done it many times and do a really good job. I trusted him.
Gave me the estimate of 2 weeks for it to be done.
It dragged on for a month.
I had to keep asking him how the progress is and his answers are always unhelpful or disappointing.
Finally delivery day came around, owner came to deliver with his men (who does that?) and actually started gluing on the legs of the couch.
I cannot express my disappointment when I saw the finished product. It looked NOTHING like what I ordered and cushioning were of very poor quality. The edges in the back cushion was not even cut right to fit, opens up the zipper and scattered polyester/​cotton everywhere.
Just a terrible couch and the way it feels when you sit… screams for backache.
When confronted about how the couch is not what was expected, owner got defensive and extremely rude.
Would not take back the couch and left it here. I had to force him to take it back so that ugly thing does not ever sets foot in my house again.
I was so angry and disappointed.
The aftermath was even worse.
I tried to be reasonable about it, but he just refused to refund me ANY of my money.
I asked just for a partial, but he just would not listen to a word of it.
This place is just TERRIBLE.
This stupid thing bothered me for months trying to get my credit card to claim a credit back, but no success cause of his stupid absolutely no refund rule.
Now I have an ugly looking uncomfortable couch sitting in his warehouse (I don’t even know if it’s still there) and out a lot of money.

One star for nice furniture
But… Beware! The delivery sucks! They will do anything to get your furniture where you want it in your home meaning if it takes damaging stairs, denting walls, or chip paint. The «manager» Lee could care less too! He makes it seem like you are the liar. The delivery guys will deny the damage.
I thought I saved $$$ but I ended up paying more for repairs.

I found U Pick U Save at the OC Marketplace. I first saw a couch that I loved there and inquired about price. I found the salesman to be professional and not high pressure. I left that day without purchasing and went home to begin my research. I found their prices and warranty to be extremely competitive.
Ultimately, I went back to the Marketplace to make my purchase. I was able to pick out every aspect of my couch (base type, firmness, cushion coverings, pillow sizes and coverings. I was quoted 7 to 10 days for delivery. 8 days later, I received a phone call to schedule delivery, and if we were available, they could even deliver it that day. The delivery was timely, quick, and professional. The couch was everything I hoped it would be!
We also decided to have several other items re-​covered to match our new couch. They took the items with them and said it would take about a week. One week later, the re-​covered items were complete.
I would be happy to refer my family and friends to them.

This is the most unprofessional place I have ever dealt with. I found them at the swapmeet bought a sofa and dining set. They promised delivery on a Friday, I waited for 6 hours and then they said sorry wait til Saturday. I brought in 2 ottomans to be reupholstered they promised me Friday, when I called to check what time to pick up they said Monday then it changed to Tuesday maybe Wednesday. They dont care about customer service once they have your money. They are unprofessional, unreliable and if you want to avoid a headache please dont make the same mistake I did ! I’d give this place –5 stars if possible.