Wells Fargo Bank

Lines take forever over here! All you workers are slow. Y’all need some training! I waited at least 20 mins and 2 people were ahead of me saying the same thing. It was about 4:45p on a Thursday SMH!

I don’t normally go out of my way to write reviews but Natasha the banker at Wells Fargo not only gave 100% customer satisfaction but took care of everything I needed to be done. She listened and executed. I was very happy with her service and the outcome. If it wasn’t for her I prob would have canceled with Wells Fargo.

This is my favorite branch to go to because Duy Pham always helps me out. Super friendly and efficient and never hesitates to answer my questions.

I went into this branch for the first time last Friday and had amazing service.
I met with a Wells Fargo employee, Orlando. I came into open a business bank account and ended up opening a personal bank account as well!
He was very knowledgeable about all the products and it was really refreshing how comfortable he made me with asking questions and being able to contact him directly in the future with any other help I may need :)
Overall, fantastic experience!

The tellers there are rude!!! They lack customer service. How dare you talk about «common sense» when YOU DON’T have ANY! You would decline a deposit? What kind of «COMMON SENSE» is that??? It’s a DEPOSIT!!! You’re a bank! The tellers there need to be given a class on customer service and what service a bank offers!!!

I’m waiting to go to my safe deposit box for 30 minutes. I asked the lady twice, but nobody
Help me to go to safe deposit box .
Lousy Service.

This guy named Duy who wears eyeglasses that works behind the counter threw my ID back at me like a frisbee !!! WOW !!! thats the rudest thing I’ve ever experienced !!! Just because I was a little slow counting my money … major attitude problem, the sad thing is I’ve coming to this branch for years … this one event made me not want to go there anymore… sorry guys, all of u other guys are nice… except for this guy, should fire and get a more nicer person before the reputation of this bank suffers even more. To Duy, if you aren’t happy working there, go find another job that fits your attitude problem !

hmmm.
usually wen i come here its in nd out. however 2day is a totally different story. not only have i been waiting in line for 15 mins. theres a line almost to the door nd they only have 2 windows open. u wud think the managers walkin around wud get behind the windows nd open them up to take care of the long line of customers waiting… so not cool.

Convenience is what really has me coming back here. The tellers are super friendly. I do have to agree w/​other Unilocalers and sincerely ask that the greeters tone it down just a few notches. Don’t get me wrong, it’s a pleasant experience to be greeted upon entering. You know, gives you that VIP vibe. But I’ll spit out something automated like, «fine thank you», and continue to ponder life’s greatest mysteries as usual.
Instead however, I feel at times like I’m getting 21 questions.
Truth be told, I don’t own my own business or plan on buying up any small and helpless countries anytime soon so unless I inquire otherwise, would you please just greet me and step aside? Pretty please? And let me go back to my plan to take over the world. Oh right, baby steps. Orange County…
Otherwise, thank you for being at your location, for being attentive (even if overly at times), for hiring such friendly teller who are easy to converse with and continuing to accommodate the needs of your clients as best you can! :)

Wow I was definitely surprised that this location has such a low ratings.
I visited this location a few times and the staff was nothing but nice. The most recent visit was today around 2 p. m and it was surprisingly dead. Considering that a lot of people got their paychecks today.
Parking looks a bit strange but maybe because it’s shared with another bank. Anyways, onto my experience here.
Walking in, you are greeted right away by. not one but two people! They asked what I needed help with and I just told them I needed to deposit money and showed me the way. Which was like right in front of me with no line! This was really shocking since this was like my third visit there and there was barely a line my first time here.
The teller was really nice and we were just discussing some random things. Something came up and I needed to talk to the manager. I believe her name was Karen if I’m not mistaken. She was really nice along with the rest of the staff and got my problem situated in no time at all!
I would definitely come back to this location just because of her. I went to another location which I won’t disclose but it wasn’t anywhere the same customer service as here. Not to mention that this location is really clean and inviting once you enter.
Come back, hell yeah!

They ask too many uncomfortable personal questions when pulling out money trying to gauge how much more wealth you have in different accounts other than the account you’re doing the transaction from.

This used to be a good bank to go to a few years ago everyone would greet you, chit-​chat, have some conversation, make you feel welcome. Unfortunately, all of the good and friendly people that used to work here are now gone: Customer Service continues to be in decline. I can no longer recommend this WF branch. They need to bring their old management/​employees from 4 years ago back! I’m staying away from this branch from now on.

I have been a Wells fargo business account client for over 15 years and i also share the same parking lot with them since my business is located right next door to them. The bank over the years has been one to help you with your problems and to find solutions and that is why I have stayed with them. Over the past 2 months I have noticed the banks customer service has gone from a 4 to 0 star rating. The last straw with me using this branch EVER again was yesterday. I came in and got in line in the business line and noticed at least 15 people in the regular customer line. There was no teller in the business line, and that has been happening alot. There were only 2 tellers working the line for 16 of us needing to do our banking. I asked one of Wells fargos roving employees that greet you as you enter, Why are they SO short handed day after day and when are they going to put back a business line teller. She told me that the teller was on her lunch break and that they are not short handed but that they were unusually busy for a Wednesday afternoon. I told her that is not true over the past couple of weeks it has been short handed all the time and over 6 different times there has been NO business line teller. She told me ’ Why are you attacking me and if I dont like her answer I can go talk to the bank president when he come back from lunch and she walked away” GREAT customer servive Wells fargo!!! Walk away from a legit question from me a business account customer for over 15 years. After 25 minutes, I was able to make my deposit and at least the teller apologized for the ladies behavior toward my question. I have now gone to the Wells fargo in Irvine where I live and today talked to the bank manager and he has assured me that his bank always has a business line teller on duty at all times, so that us business owner don’t have to wait forever to make a deposit and get back to work. Maybee the Culver street branch should give a seminar to the Wells fargo on Westminster Blvd Westminster branch on how to treat customers you have has for over 15 years. Shame on you Wells fargo Westminster

Worst customer service I have ever experienced. I live near this bank so I go here sometimes; but I probably will never go inside again.
The inside of the bank is clean, well lit. The door greeter usually doesn’t greet you, or they’re distracted by something else. Definitely not inviting.

Ok so you get attacked with Salutations from a Bank employee when you walk in. Must be some kind of lame policy to abruptly shock the heck out of people when they enter this branch??? They ask what can I help you with? Hum let’s see; how about a little discretion. You know I want to have my banking experience of my personal business a little more personal. Instead you get the full treatment of a yelling bank employee and everyone Stares at you then when you tell them what you need help with they say «ok stand in the line like the rest of these people I can’t help. Like we don’t know what we are doing at the Bank. Oh yeah don’t forget your personal business is also public because you and your personal bank teller will be yelling all your bank info through the convenient bullet proof glass. Been customer for over 20 years and this branch is a JOKE!!!
Oh did I mention the parking lot? Awful! But not as bad as the branch of employees. Stay far from this one!!!

Bad service I go to this wells Fargo because of my job always need to do there deposits and been a business account I need to deposit and go yet they take ever since they only have 1or 2 bankers… If I had another choice I would not go … Also customers service really bad

I feel like people tend to forget to write good reviews on Unilocal,yet never to forget to write when it comes to a bad experience.
It happened to me, but now that I have time I wanted to make sure I write a Unilocal review to one of the most caring worker at this bank. Her name is Annie Le, mainly focuses on customer service.
My friend and I came here with a problem we couldn’t solve, and Annie was willing to help patiently. At the end, she got us what we wanted, and we left the bank happily ever after.
Thank you so much Annie!

went to this branch to ask questions about a check. The banker wasn’t so friendly when he saw the other banker on the side helping the lady behind me wanting to open an account and it seemed like sparks lit up his eyes and went out his ears. the choice of wording was rude:
I asked, «I understand that this check has my mother’s name on it but may I ask if she can sign it over to me?»
Them: «Well, like you said, it is your mother’s check so I would recommend you getting your mom here, ok?- ANYTHING ELSE I CAN DO TO HELP YOU?»
Sheesh, I just jeft out the door, so much for customer service!

The drive-​up ATM has always worked for me when I needed to get money. That is A-​OK in my book. There really is not much else to say about the bank itself. I have never been inside and only come to the ATM on week ends when I am in the area for dim sum.
Getting out of the parking lot and back onto Westminster is always an adventure. None of the drivers I have seen are courteous enough to let you squeeze in and since there is a right turn only lane, you have to block traffic if you want to assert yourself. Oh well.

The shittiest customer service I’ve had to deal with at a bank in forever– and to think I was considering opening an account with then. They dont answer phones are inconsistent with what they accept for ID and then threaten to refuse to do business with you when you call then out for the above problems.
Jesse Hernandez the bank manager was inefficient and couldn’t handle it when I said– don’t blame the person trying to call to verify a check for hanging up when it’s obviously not the problem. Just say your incredibly busy and sorry must have missed the several calls– dont shift blame. I can’t respect that
The two forms of IDthat we’re perfectly fine 2 hours ago were no longer acceptable when I speak up about it and they threaten to not serve me. BEYOND Rediculous– learn how to treat potential customers like you would like them to come back.
Epic failure– avoid this branch at all costs!