Westminster Veterinary Group

I’m so very late in leaving this review, but I never told Dr. Greenberg, or Elijah, and the rest of the staff how grateful I am for all you did.
You see, back in 2007 my bunny Tipsy, had fly strike. Another vet took care of him, but for rehabilitation they couldn’t do anything for me. Enter Westminster Veterinary Group, and
Dr. Greenberg. She stepped in, she addressed issues missed by the other vet, and when Tipsy developed a splay, one of her staff researched the issues, and found a very, very rare solution often overlooked, Dr. Greenberg had faith in her findings, and told me it was a long shot, but she wad willing to give it a go, it worked. My baby was back to his old bunny self. Elijah was with her every single step, appointment, and procedure. Tipsy passed during a routine neutering procedure later that year, under Dr. Greenberg’s care. This was absolutely not Her fault or anyone else’s, it just happened. I’m glad it was with her, he was in the best hands. She called me personally, and it may be something they go through regularly, but I heard the compassion, disappointment, and love in her voice as she talked me through the tears and heartbreak. She told me Elijah tried CPR until she had to call it, and she had to tell him to stop.
My point in leaving this unbelievably long review is that Dr. Greenberg is amazing at what she does, she listens, she cares, and so does her staff. Tipsy wasn’t with me in his final moments, he was with her and elijah, and I find a great peace in that, and she gave me more time with my baby, she is the reason I had him for just a moment longer. I don’t know where Elijah is now, but I wasn’t him and Dr. Greenberg to know their efforts were not lost on me, and I will forever be grateful for her and her staff and for every effort they made for my little grey bunny. The young woman that researched the splay issue, did Tipsy’s paw prints, we never asked for them, she just did it for us, because she knew how important and what a big part of our life he was, and Elijah, thank you for trying so hard to bring my baby back, I can’t tell you how much that means to me, even now. I hope you see this. Thank you.

Took my rabbit here a couple of months ago as an emergency because his mate passed away and he developed an ear infection. When I first arrived I was greeted immediately and signed in, the wait wasn’t very long. After a general check up by the vet tech (weight, temperature, etc) the vet came in to check on his ear that was infected. She ended up having to take him in the back to get a deeper look into his ear and also call a specialist, as rabbit ear infections can be very serious. He was given medication and I was told to come back after 2 weeks, at the next check up he was all healed perfectly and didn’t need any further treatment!
They are reasonably priced in check ups ($ 50) and medication ($ 25 for 2 types lasting about 2 weeks) and the staff is very friendly and informative

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WESTMINSTER VETERINARY GROUP
At westminster veterinary group, my step-​sibling and I recently had to give up our cat due to an unexpected bladder problem and a difficult financial situation. We spent more than $ 700 for the minor surgery and he gets a little better after 4 days. We talked to Doctor KIM TRAN about our difficult financial situation and we decides to give up our cat because the doctor said she gonna continued fixing him until he gets healthy again and get adopted. The decision to relinquish our cat was a difficult and not exactly cheap one ($ 350).
Three weeks later, my step-​sibling considered readopting our cat. She asked about our recently relinquished cat and was regretfully informed that our cat had been put to sleep. She was told that the cat had developed behavior problems against the other animals and staff. This unforseen behavioral problem compounded with his preexisting bladder condition made the doctors deem our cat unsuitable for adoption, so they decided the only recourse left was for him to be put down. We felt devastated, furious, and betrayed; the hospital basically just accepted our cat, took our money, and then killed our cat. Even though doctor Tran reassured us nothing drastic would happen and that our cat’s bladder condition was minor and quite common, they killed our cat in only 3 weeks. We couldn’t believe that an animal hospital filled with staff who have dedicated their lives to helping animals in need would be so quick to put our cat to sleep. As of this writing, my step-​sibling has tried to get in contact with the doctor we consulted with many times so they can have a discussion face-​to-​face about what transpired in detail. Unfortunately, the doctor has never responded to her phone calls or e-​mails. The staff at the hospital say the doctor will call back or respond as soon as they can, but it honestly feels like the doctor is avoiding us. We have personally even gone down to the hospital and waited in the lobby in hopes of confronting the doctor, but were turned away by staff who said there was no point in waiting because the doctor was too busy to see us.

Love this place. We adopted our newest member of the family from Here. My daughter also adopted her dog from here. Great place Dr Tran & Tech Jessica Salgado were very friendly and helpful on every question I asked. Our new member of the family is coming along great. Love this place very friendly staff.

I called about 50 vets looking for a surgeon for my ferret, preferably board certified before I stumbled upon this place. I called here and ALL I wanted to know was the success rate for Adrenal tumor removal on the left side for ferrets. They said their surgeon is Not board certified and I would have to pay money for a physical for my ferret before they could tell me her success rate. Are you kidding me? I offered to get my ferrets medical records faxed over to them to show she is healthy, how big the tumor is, her ultrasound results, her adrenal panel results, etc. They said regardless I would have to pay to see a doctor for a physical, when adrenal disease is not apparent in a physical, not to mention said ferret was seen by her vet YESTERDAY, and is in great condition. I’m not even sure if I want them to do surgery until I know a success rate. She said I have to pay to talk to the doctor and find out what her success rate is. LOL. what a joke. Of the 49 vets I called before this place they all gave me a success rate and/​or called me back once spoken with the ferret surgeon. Not to mention they said she would determine if shes doing the surgery just by doing a physical on my ferret. If not they would THEN bring in a board certified surgeon. I dont understand why I cant have the surgery with the board certified surgeon if that’s what I want for the best option for my ferret. They are no help and offered me to PAY to get a success rate for past surgeries. I really was excited when I found this place and wanted to like it, but unfortunately had a bad experience without even going there! Its sad they cant answer a simple answer.

I have been taking my little babies here for 6 years and I have no plans to look for another vet anytime soon. Not only are the vets knowledgeable, the entire staff at WVG are amazing. I have had some tough moments where I lost several fur babies months apart. Each and every person at WVG were kind and compassionate. Dr. G is amazing at working with you to find the answers. Dr. Hueston listens to your concerns and provides very insightful alternatives. My cat had his squamous cells removed from his nose and was having trouble eating his normal kibble when Dr. Hueston thought of feeding him Persian cat specific foods.
Morgan/​Lisa/​Jessica/​Kathy are wonderful in the front office. They all take the time to get to know you and your babies. And even though sometimes it can be stressful with the number of emergencies that come through the door, they make sure to keep you posted of delays.
Jess/​Paul/​Karina are amazing techs. They are kind, compassionate and competent! I never have any worries when my little ones get taken back for treatment.
I highly recommend them for all your veterinary needs.

DO NOT GO HERE! Your animals will not be treated with accurate care, you will pay too much and not get the correct information.
I have gone to this vet for over a year and a half thinking that things would get better (jokes on me!), but unfortunately, they have only gotten worse… now to the point where my animal is extremely ill and her life expectancy could be extremely damaged by this vets poor care.
MISDIAGNOSIS: This would be my main complaint about this vet clinic. I received incorrect diagnosis information for my animal on several occasions which has lead to my pet’s built up and now severe illness (which could have been cured if treated correctly initially). I was urged to get xrays performed (very expensive), and when I finally gave in and had them done, the vet told me she saw nothing but mild inflammation. 4 months later, another vet was asked to look since my animal was still very sick and she now said that my pet had SEVERE PNEUMONIA at the time of the xrays and has now had it the entire 4 months. They offered NOTHING once this misdiagnosis came to light and spent the entire visit trying to explain why it was my fault that I had not gotten the xrays performed earlier. No discounted rates were applied for my visit and I was then, again, given more incorrect information with the next round of medications that I was sent out the door with («oh you can get this at your local CVS store”– for a device that you can only buy from a medical supply company and must provide a prescription for, «they’re only $ 25 – 35″– $ 50 – 60 in reality, etc. etc.)
LACK OF INFORMATION: The vet that I saw most of my visits, spent most of their time just petting my animal, coo-​ing, telling me how cute she is, etc. There was little information that she gave me that I have not already read online, and it wasn’t until I realized that my animal had been misdiagnosed and was now severely ill and asked to speak to the REAL head vet (which there is only one of) that I received any real useful information, none of which I had received in the entire YEAR that I had been going to the vet for these issues. They are not in-​depth, descriptive or really explain WHY something is happening. They mostly just give you a Rx and send you out the door.
COST: They charge more than any vet I have ever gone to and they are constantly increasing their prices. I always felt like I was being scammed to spend money with them… everything cost extra.
RECEPTION: I cannot apply this complaint to ALL of their receptionists, but I can apply it to several of them. Whether over the phone or in person, their receptionists are some of the rudest I have ever come across.
Overall, we all go to a vet because we need information for our animals that we cannot get ourselves. We pay a great deal of money to rely on the advice that they give us, and now, after spending THOUSANDS of dollars at a place that I trusted, I have a very sick animal. I would not recommend this place to any of you and please know there are MANY other great places in the close nearby vicinity that will take better care of your animal.

Took my cat Ollie in since he has been limping. The vet Dr. Tran was so kind, so gentle, and took a lot of time with him. She had his favorite cat treats there to make it easier on him, which made him think this place isn’t too bad afterall.
The girls in front (Lisa & Morgan) were great as well. When a dog was Unilocaling in one of the rooms you could tell they really felt bad for him. It seems like this is more than just a job fo them, they really love the animals and it shows.
Great facility, modern, clean, lots of room to walk around and obviously great people as well. I will never go anywhere else.
Mike

Westminster Veterinary Group is wonderful. They are well established in the community and offer superior care. The facility is amazing. The staff are professional, compassionate and caring. Excellent customer service. They have treated several of my pets, and helped take a few over the rainbow bridge. I am very comfortable bringing my pets here and I hope they stay in business for a long time. No vet is perfect — hello! But this group truly cares about the animals they treat, and the owner holds staff to a high standard.

Westminster vets are the greatest. Dr Tran is a joy to work with. The front staff Jessica, Kathie, Morgan, and Lisa are very helpful and very attentive. I cannot say enough about the vet-​techs: Paul, Jess, Josh, Katrina, Sebastian, andJonathan are all the very best and always willing to answer any question. You know they always have your pets’ best interest at all times.
Our pets wouldn’t board anywhere else.

Today I had to our 3 month old Chihuahua Buster in because he stepped on a bee and his face blew up like a balloon. Scared me to death. I rushed him over there, told the girls in the front I had an emergency and what had happened and before I could finish the story one of the techs came from the back and took him back right away. Brooke came out and kept me informed on what was going on every couple minutes which helped with my own anxiety. After they finished with him, Dr. Hueston brought him out and explained to me what they did and the medications they gave him and what we should do for the next couple of days. Brooke and Dr. Hueston definitely made this scary experience a lot less stressful with their thoughtful and caring mannerisms. Whether you have children or pets you always want someone who is knowledgeable but also takes time for you to make the bad experiences a lot easier to deal with. A+++ to Brooke and the Dr. Our little Buster is back to normal now and I am very grateful for all they do.

Just had a fabulous experience here last night. One of our bunnies got a scratch in her eye and our usual vet was away for the holidays, so they recommended this place. We saw Dr. R who was fantastic. She is VERY knowledgeable about exotics, was obviously very comfortable and experienced w/​little critters, and took care of our bunny within 15 minutes. She gave us a very clear treatment plan and clearly explained the costs & options, so we could make an intelligent decision. Our bunnies have a new vet now!

We have been loyal customers for over 12 years now. So let me tell you about WVG.
The Good: excellent staff, always friendly and courteous. The facility is too notch, very clean and well maintained. Their kennels are outstanding and they offer several levels of kennel types ranging from just a small cage, all the way up to glassed in luxury kennels with doggie beds, and doggie cartoons like Scooby Doo, Lady and the Tramp and 101 Dalmatians. They have a fenced in grass yard where the boarders can stretch their legs and take care of business.
We were recently faced with making a very hard decision to release our fur baby of his discomfort and send him over the rainbow bridge. The staff was compassionate and very caring. They deal with this on a weekly basis, I can’t even imagine it.

I would like to let everyone know what an incredible vet clinic this is. The reason I say this is from my personal experience as a customer bringing in my 3 dogs for their check ups, vaccinations and what ever health issues may come up. I am, as many people are, very picky and only want the best for our pets care because we consider our pets a part of our family. I can honestly say from they first time u enter this clinic you will have the best experience, which I feel is most important is how you are treated as well as your pet by the friendly staff that show you how important your pet is.
I am impressed by the entire staff but one person who stands out is Kathy G. She is friendly, has such a bubbly personality but most important to me she shows me that she truly cares about each one of my 3 babies. I can’t say enough about her and the way I’ve seen her with other customers when I’m waiting in the Lobby, not only with the way she expresses her concern to the pet parent but especially their pet (s). It’s hard to find such devotion to pets and to their job. Kathy is a big part of why I continue to take my dogs here. But then after you pass through the front desk to see one of their highly qualified vets you can be assured that you and your pet are in good hands & receive the best care ! Dr G. is amazing! I can’t say enough of her care and individual attention she gives to every animal and to their pets parents!!!
I highly recommend this clinic and have often referred them but the first light shines with Kathy and her excellent customer service. It always starts with the front desk and Kathy will make you and your treasured pet feel welcome by showing how much she really cares. :)

Wish I could give no stars. I called with some questions and the receptionist was totally rude.
Second part to my review.
I just got a phone call from the person In Charge to apologize for the way the person on the phone treated me. Not to many people would even care but she did. I will be bringing all of my pets here now thanks to a simple phone call. Thank you Jessica.

We actually got our dog from WAGS (the adoption center connected to the building) and take our lil boy here for vet services and boarding. You get 10% off all services because he was from WAGS.
Vet Services: we’ve had good and not so good experiences. The vet staff does seem knowledgable, however sometimes you actually don’t see the dr and the vet tech will go back and forth for any q & a. Depending on the situation, talking to the dr is a little more helpful… especially when you just spent a few hundred dollars.
Boarding: Although my dog can’t tell me if he had a wonderful or miserable time (he does get very excited when he sees the guy come from the back though), the boarding facilities are very spacious, clean, and the boarding staff are super friendly. Ask for a tour, they will take you back and show you the differences. If the luxury suite is out of your budget, the step down (ward 2) is in the same hall and the dogs there can also hear the tv from the luxury suites
–Tip: the groupon for the boarding is well worth it!

We took our dogs here for boarding when we went to Los Cabos, Mèxico. I did extensive research around the south Orange County area and this facility was the most affordable and they also looked like a nice and newer establishment.
Our dogs stayed here for 4 nights and 5 days. The reservation and paperwork process was quick and painless.
Our total for boarding was $ 165 and we also added on baths for both dogs.
Mushroom was under 30lbs so her bath was $ 25.00 and Inky is 40lbs so his bath was $ 35.00.
A total of $ 225 for bath and boarding. Trust me, that’s a good price.
When we came to pick them up, the animal care taker was helpful. We asked if we could see where our dogs stayed and he came right up and walked us back there. We toured the boarding facility and it was quite a walk to get back there. That place is huge! We viewed the private enclosed yard that they took the dogs to and it was a nice size, green and lush.
Both of our dogs stayed in the (Ward 1 Run (4×6 feet) $ 27.00 per night — $ 13.50 additional pet). We viewed it and it was a decent size for the both of them. It was narrow and long, not wide.
We asked many questions about how our dogs behaved during their stay and he was very honest and gave us great feedback on our dogs. We were glad that our babies were in his care.
The website stated they will be walked 2 times a day, which is not completely true. They actually let the dogs out to the private enclosed yard twice a day. That doesn’t bother me too much, as long as the dogs had an opportunity for fresh air and play time, that’s all that matters. I just wished the site was more clear and not misleading.
Overall it was a good experience. Our dogs looked healthy and well cared for. The boarding facilities was clean and well kept. The prices were affordable compared to many Orange County boarding facilities. We would recommend this place for boarding.

Westminster vet group ! Expensive but very knowledgeable on reptiles! great friendly service
1. Injacom INJ vitamin A, D, E
2. 5 sunshine factor packet
3. Panacur & flagyl up to 2ml
4. Cal hazardous waste charge
5. Follow up from ER exam

TOTAL $ 134.95
My sons happens priceless

This is an unbelievably unresponsive veterinary group. I have an 11 year old cat who is on a prescription diet (after many expensive and unnecessary tests at this office) and this veterinary office DOES NOT ANSWER THE PHONE OR RESPOND TO REQUESTS.
First, if you like to wait an hour on the phone to try to get through to your vet then go ahead and use them, but for those of us who don’t appreciate terrible service, steer clear of getting involved with them. Every time I called during regular weekday business hours I was on hold no less than 20 minutes and no one came on the line. Finally I got through to someone after 35 minutes and asked for my cat’s food prescription and they said they would send it and completely ignored my request for 2 WEEKS. I am currently on hold with them again, my phone says I’ve been waiting 28 minutes and there are still 3 calls ahead of me. UNBELIEVABLE — the DMV and IRS are more responsive than these people!!!
They charge enough and perform enough unncessary tests on your animal to hire staff to accommodate their patients — it’s very clear that your pet’s health is not their #1 priority. I have an idea what it actually is. $$$.

This was our second visit and our Roxy has an ear infection. I called in the morning and had an appointment within hours. We waited 10 minutes to be seen once we got there. The whole experience was great, very efficient and the bill was reasonable.
Thank you!