Enterprise Rent-A-Car

Dropped my Dad off at this location and he returned his car with no problem. He drove it up from Carbondale, IL and it took all but 5 minutes to finalize the drop-​off. Impressive

I have been renting from this location for over 20 years. This should speak for itself. When you call them ask for Aaron, he’s the manager. Tell him Bob sent you. Years ago, about 30 years ago, I rented cars from every other car rental place available. After using Enterprise one time I was hooked. The personal service is unequaled. And, I don’t have to beg someone for a ride to the rental location. They pick you up. I highly recommend them to all of my friends and acquaintances.
Robert Bishop

Absolutely horrible experience. I was charged one month after I rented a car additional charges. I also have some NEW charges right now. I called my credit card company and Enterprise had written that I was being charged from missed tolls. I called Enterprise and they told me they were positive it was from missed tolls. I was being charged because they got notifications from the Illinois Toll Company which really was some BS. I told them I had paid all missed tolls already. They told me to contact their violations office and of course it went straight to the voicemail numerous times. NOW, I called the illinois tollway company. I gave them the license plate number and sure enough, there were NO notification violations under that license plate number. Enterprise is charging past customers for missing tolls that they are NOT getting notifications for. Sounds like fraudulent charges to me.

Store front was hot and dingy. I arrived a little early to pick up car and had to wait behind people that came in after me, that had apparetly made appointments on line? What is this, a dentist office? Was billed 2 extras days on my invoice (apparently Minnesota Airport’s fault). Been trying to resolve this extra charge for almost a week now and still to luck! Have always used Enterprise, but after this debacle, may have to move on.

This was a terrible car renting experience for my wife. The following was written by her: «The person in charge of the store was rude and incompetent. He blamed everything and every person other than himself for his terrible service, eventually trying to blame me for the time that I chose to come in to get my car. I had an appointment for a specific time to pick up a car and had been told that there would be a car ready upon my arrival. I had to wait an hour and a half and finally when I said that my husband was going to come pick me up because I could not wait any longer and we would just manage with one car for the week, he somehow found a car for me to use. While I was waiting for an hour and a half in the waiting room, I had the privilege of watching several customers come and go and seeing how they were treated. The store manager did not make eye contact with them and continued to answer new phone calls before even recognizing their presence in the room. Finally one guy got frustrated and said „I don’t understand what you are doing. We are physically with you in this room and so we are your priorities.“ The manager did not respond and continued talking on the phone without even looking at the man. Finally when he got off the phone and asked how he could help, the man said that he needed to rent a car and the store manager said that there were no cars available to rent. I found the whole thing deplorable and will never rent from this company ever again.»

The service at this location doesn’t get any better. They made a highly stressful situation (I was involved in a car accident) easy to manage and pain-​free. I didn’t have a car, so they came and picked me up from the front of my building. They are always swamped, but they manage to give you individual attention all the way around. When I got there, Brian assigned me a brand new vehicle. Brian still took the time to make sure I was happy with the space that was in the vehicle. I also watched him help another customer take very heavy hockey bags out of the car and place them in the desired SUV she chose. Talk about awesome! I booked online and the price per week was $ 120, which beat the competition. I liked how they did business and I would call on them again. This is the reason I stay with enterprise.

These people are shady scam artist. I dont even want to give them one star but Unilocal says I have to… They charged me for bogus insurance I specifically said I didn’t want. My insurance covers rentals! Why would I agree to their bogus insurance that isn’t even real insurance. They refuse to give me a refund saying it was on my contract. I was sent here while my car was getting fixed for a recall. Everything was to be charged to the dealership since they are contracted with them. I wouldn’t be surprised if they are double charging! They got unauthorized charge happy with my credit card, kept my deposit and I even refilled the tank. Spoke to Dan twice who said I will get a refund. Then called back weeks later and spoke to Brian who basically said they screwed me on a bogus damage waiver. This isn’t the end Enterprise, I will continue to fight for my refund!

I’ve used Enterprise a couple of times in the last 6 months at this branch. Each time I feel like I have gotten a good deal and have been treated well. Their office is conveniently located near Cass and Ogden. It isn’t much to look at on the inside, but they really seem to care about providing good service. My pickups and dropoffs have been very efficient, which is important to me as I have little patience for waiting in line. The cars I’ve been loaned have been clean and well-​maintained. I’ll definitely be renting from this location again.

I can’t believe that I am actually leaving a 5 star review of a car rental place. Generally, it is difficult to be happy with car rental companies. They often have shady rules, unfriendly employees who push desperately to sell overpriced add-​ons or try to nickel and dime you for everything, or crappy cars that give you a bad experience.
However, this place is different. We started with a one day rental with a Beetle. Not the car I would want to drive but whatever. It was quite powerful which was nice. Anyway, they picked me up on time and although I had to wait about 10 mins while the car was getting cleaned, the counter agent was friendly.
I extended the rental for two more days. It was a breeze to do so… just a quick phone call and they assured me that everything was ok. On the day of the return, I was late by 3 hours. I called them beforehand to say that I would not mind paying extra for the hours. When I got there, to my surprise they didn’t charge me a single penny extra! Amazing!
Also, I missed a few tolls around Chicagoland. Enterprise charges you the exact amount of the toll on your card later. This is so unlike Alamo who charged a $ 15 processing fee once for a $ 1.50 missed toll… arghhh!
Highly recommended.

The worst quality car rental and customer service I have ever received. My Enterprise experience began with them dropping my car off 45 minutes late even though their rental shop was les than one mile from my location. The employee who dropped off the vehicle didn’t say one word to me. He handed me the keys. Per inspection, I noticed that the interior of the vehicle was In deplorable condition. Each seat was soiled and it smelled very badly. When I asked about the soiled seats, the employee just shrugged his shoulders. Since he had me already late to my next appointment, I took the vehicle. When I dropped off the vehicle, I was not greeted by anyone. I asked the employee who originally «helped» me if I could return the car and have a ride to my house along with my son. He again, handed me a receipt and didn’t say one word to me. He didn’t offer to help open the door or ask to help even though I was carrying a car seat, my son, a gallon paint can, and bags from the trunk. He didn’t even acknowledge me when I thanked him for the ride. After returning home, I realized that I left my garage clicker in the car. When I called the manager, he literally told me «good luck“‘finding it since it was thrown in a bin with hundreds of lost clickers. When I asked him why they didn’t give me a courtesy call, I was informed that it was not their policy. The bottom line is that this has been a bad experience from day one. I should have gone with my gut and gone with another company. To say that the customer service at Enterprise is lacking is an understatement.

I CANNOT BELIEVE I AM A VICTIM OF A SCAM FROM ENTEPRISE!!! My husband was in a car accident and the other persons insurance works with Enterprise, so we went with them. Well they met me at the body shop just down the road where I dropped off my car to be repaired. Well… when I was signing papers to rent the car, I specifically asked the agent (when signing) that this is all covered by Geico and nothing is coming out of my pocket, correct? He stated «its all covered by Geico and nothing is coming out of your pocket. Well… he X’d all the places where I should sign, and had me sign for this extra insurance which ended up not being covered by the insurance company. I later received a bill on my credit card (after the car was returned) for $ 561.71. REALLY!!! When I called the Manager Joe Chicola, he stated I signed a contract and there was nothing he could do and wouldn’t do, he stood his ground. I argued with him and stated that I was obviously scammed into signing for this because your agent specified that everything was covered, which I believe now they knew its wasn’t! Well… he refuses to refund my money and told me to call Geico to get reimbursed, I called Geico and they said they don’t cover the extra insurance. And I am supposed to know that how since I was told that everything would be covered!!! I am very upset and warning people about this branch and Enterprise! Where is the customer service and INTEGRITY!!! DO NOT RENT A CAR FROM THIS COMPANY! They do not care about their customers, just the bottom line, $$$!!!

Wow this is the best Enterprise around. Made a reservation online, received a call confirming my reservation and an offer for a free pick up. My car was clean and ready to go when I arrived and they took the time to explain all the featured of the vehicle. During the rental I received a call to ensure all was well. Upon returning they even drove me to the repair shop. This Enterprise location is top notch!!!

Enterprise Rent-​a-​Car prides itself in great customer service. Apparently the individual I dealt with at their Westmont, Illinois Branch located at 540 North Cass Avenue, Westmont, IL 60 559 doesn’t believe in this company core principle. When I initially went to return my rental vehicle at their Downers Grove office located at 1420 Ogden Avenue, Downers Grove, IL 60 515, the assistant manager suggested that I return the vehicle at their Westmont office since it was just walking distance from where my vehicle was getting repaired. I welcomed the suggestion and felt that the Downers Grove manager actually cared about making things easy for me. After waiting at the Westmont location for approximately 30 minutes, I thought I was going to be able to return the car hassle free but instead was greeted with a «customer service rep» who provided ZERO customer service whatsoever. When I advised him (Micheal Riplow) that I was there in Westmont on the advice of the Assistant Manager at their Downers Grove location, Micheal Riplow responded to me as if I was the one at fault and didn’t know what I was talking about. Micheal Riplow, so-​called assistant manager at the Westmont location, spent more energy on insisting that he was correct in his statements than just picking up the phone and calling over to the Downers Grove location to find out what the arrangement was. As I stood there in disbelief, Micheal Riplow’s demeanor and body language loudly suggested, «You need to leave because you are just another annoying customer.» At that point, I had no choice but to bring the car back to the Downers Grove office. When I spoke with the assistant manager at the Downers Grove location, he wondered what happened? I told him what happened at the Westmont location and he stated that they have had problems with Micheal Riplow in the past. The Downers Grove office apologized on Micheal Riplow’s behalf and returned the vehicle without incident. In short, if I were to give a grade on the following measures of customer service, here’s what it would look like: (F=worst, A=best)1. How long did you have to wait before a customer service representative at our company began to help you? Grade=D, the long wait was due to many customers, however, Micheal Riplow could have addressed everyone in the waiting room and acknowledged them2. How well did the customer service representatives at our company listen to you? Grade= F, Micheal Riplow did not take any action to resolve the issue other than to state his position and insist he was correct.3. How eager to help you were the customer service representatives at our company? Grade=F, It was very easy to tell by Micheal Riplow’s demeanor and body language that he didn’t care about customer service, not even at a fake superficial level.4. How quickly did the customer service representatives at our company help you? Grade=F, Micheal Riplow didn’t help. No attempt was made on his part to «help» resolve the issue. No attempt was made to even gather information to find out what the issue was. 5. How knowledgeable were the customer service representatives at our company? Grade=F, Micheal Riplow did not demonstrate any knowledge of the company’s policies.6. How clear was the information the customer service representatives at our company gave you? Grade=F, Micheal Riplow gave no useful information to resolve the issue. He only demonstrated his disregard for company core principles.7. How many of your questions did the customer service representatives at our company resolve? Grade=F, Micheal Riplow didn’t answer any questions and only raised more questions for the customer and for his fellow employees at the Downers Grove office.8. How helpful were the customer service representatives at our company? Grade=F, Micheal Riplow was not helpful at all. He is an individual who is clearly miserable in his current capacity. The fact that his title is «Assistant Branch Manager» makes this incident even more disturbing.9. Was your experience with customer service at our company better than you expected it to be, worse than you expected it to be, or about what you expected it to be? Grade=F, This experience was absolutely worse than expected. Micheal Riplow’s behavior and attitude has deterred me from ever doing business at this location again.

Twice this spring I’ve had to travel downstate and decided to rent a car rather than put more mileage on my own personal vehicle. Both times, I made the reservation online after checking all of the prices for all of the local companies and both times, Enterprise was the least expensive option and I got the car that I wanted. The staff at this location are very professional and I’m greeted right away when I arrive. I haven’t had any issues with the cleanliness of the vehicles mentioned in earlier reviews, and have made 2 trips down to Champaign and back with no car issues. My last vehicle even had XM (for free) which was a major plus, although I will never make the mistake of driving that far without cruise control again! It is a smaller shop, so my luck may be due to having made a reservation as each time that I’ve been there, I have heard the staff talk about dropping off cars to other local Enterprises. As far as availability goes, I’ve never had an issue as long as I make a reservation 1 – 2 days in advance.

I’ll keep this short and sweet. This place sucks. The people are nice, but their cars and car selection are straight up terrible. I had work done at Westmont Body Works and had to rent a car. They had no sedans available and only had a 2009 Dodge Caravan available to rent. Now I had to do a lot of driving, but had no choice but to take it since I was kind of stranded at the place. I mean what kind of car rental place only has 1 car available on a Tuesday? I told them to try to grab me a more efficient car if my repairs take longer than expected. By Friday, the brakes were terrible and were grinding metal on metal. I called the place on Friday and left them a message that I wanted to switch out since the brakes were shot. No one called me back, and I had to contact them again. I got them late the next day, but again, they did not have any cars available. I had to live with the deathcar for another weekend and during the weekend of my friend’s bachelor party. When I finally turned in the keys, I complained about the horrible service. All they did was say sorry with no compensation for the service I had to fight through and the car I had to unsteadily drive in. Just never go here for a car. Sadly, this turned out a lot longer than I hoped it would be, but that’s just how pissed I am.