Hobby Lobby

My first shopping experience was uneventful.
I am not an arts or craft person by any stretch of the imagination but if you give me a theme or color scheme, I will search high and low for options. That said, I went in with no clue as to what I wanted absent colors. I found adorable serving plates, silver doilies (which I loved) and lots of other things I did not need but could not leave.
The lines were long for a weekday afternoon so it seems many people frequent this location. That said, there’s little chance of running in and running out, but the wait is pretty tolerable.
Very reasonable prices, huge selection and good location. A little better than Michaels IMHO.

Worst customer service in the history of mankind. I got here on Christmas Eve and had my 3 year old son with me. When I asked one of the guys on the floor to help me get a Christmas tree he told me that I should go to the front of the store and ask them. I went to the front of the store and waited 30 minutes with a crying baby, waiting to be helped. The cashiers were slow and they were snickering and whispering about my crying baby. They were rude and horrible people. I ended up not getting the tree, and only leaving with their overpriced very low quality items. I do not recommend that anyone go to this store unless you are as rude and callous as the cashiers here. I will certainly never go to the store again.

I love how large this location is! The location near my house doesn’t have a party section, so I like to stop in here when I have an opportunity. The people here are friendly, and this location tends to be rather tidy for the most part. I will definitely be back!

OMG this store is heaven! I can’t believe I haven’t been here before. There are so many unique options here to decorate your home with

I come here from time to time when I need some basic supplies, such as glue. However, whenever I need something that few other stores carry– like a ball bearing or a poster board– Hobby Lobby doesn’t have the biggest selection. It annoys me because they instead carry a lot of random stuff like stickers that clogg up all the shelf space. Not to mention, the store is very messy and disorganized. Finally, they don’t offer the best prices. Its a convenient store, but I think there are a lot of improvements to be made.

I usually run into poor customer service wherever I go. But unlike the reviews, I found the employees to be helpful and friendly. I did notice those that are in the aisles counting inventory, they don’t want to be disturbed. I realized that after asking them questions. They are helpful, but they come across a bit brash, but then again, I did interrupt them. So I didn’t expect anything different. Kristie at the Westmont location is great! Super friendly and so nice!

Employee here do have poor work attitude. Looked for help without finding anyone for 10 min. Then met with a «why are you asking me» look from a employee.

Impossible to find anything. Full of dull, sad employees who wander around without a clue, looking vaguely for the items you want. A lot of the stuff is shopworn. You can get most of the stuff cheaper online or at Michael’s.

When I first got engaged, I was told, «Michael’s will be your best friend!» I thought to myself…“I’m not DIY-​ing much, why would I need to frequent a craft store?” Well, the advice giver was right and wrong: I didn’t visit Michael’s, but I could have lived at Hobby Lobby.
I’m lucky enough that I live several minutes and also work several minutes from an HL. However, I went out of my way to visit the one closer to my work more frequently because its staff, merchandise, and overall layout was just better — and that folks, would be Westmont!
When I would shop during my wedding planning, I found things I didn’t even need. Our wedding was not only enhanced, but costs were decreased because I did stuff myself that I didn’t even think would be feasible. From cocktail hour centerpieces to ceremony programs to bridesmaid gifts, HL always had something in stock for me.
Fast forward two years, and I’m still visiting! Some of their décor has turned a bit too «rustic/​chic» for me, and buyer beware: you’re getting what you pay for, people. HL is not the place to buy a family heirloom. If you’re complaining about quality, then it’s ridiculous that you thought it would last in the first place. This is a great spot for seasonal, low-​cost items.

I like the selection and prices at Hobby Lobby, though I have to say most items are overpriced to begin with, so their «sales» aren’t exactly sales.
The main issue I have with Hobby Lobby is the awful customer service. The lines are ALWAYS awful, no one ever is able to help you, and I can only imagine that Hobby Lobby must pay and treat their employees like total crap. I find it funny because they are so over the top about being a «Christian» store, and yet everyone there is unhappy.
Today I stood in line forever, and being 9 months pregnant did not make me any the less grumpy. By the time I got in line, their cashier made me hunt through my bags for ten cents because she didn’t want to give me change for a dollar. I was so uncomfortable and overloaded, but she didn’t care AT ALL. Moreover, the employees never get out of your way. It’s like they are annoyed you are even there at all. Anyway, I get home to find one of the items I bought wasn’t even in my bag, though I paid for it. Do you really think I’m going to go back and try to get the item after all that? Not so much…

Hobby Lobby itself is a great place to go for crafty items, wall décor, picture frames, fabric, holiday décor, etc. This Hobby Lobby, however, has proved to be among the worst for customer service.
I have NEVER once been simply greeted by an employee here. I’ve NEVER been asked if I need any assistance. I’ve NEVER seen more than 2 of the 6+ registers open, regardless of how long the line is. I’ve ALWAYS had to go on a (long) search for an employee if and when I do have a question. The employees all seem grumpy. Employees could absolutely care less if their carts are in your way while they are putting away items (again, they do not even acknowledge your presence!). There are a lot of dust bunnies floating around that I’ve noticed. Nothing is barcoded and the registers are very outdated, making the checkout process even longer. I witnessed a customer receiving a completely inappropriately rude response from an employee yesterday when she asked where an item was. It was so off the wall, I almost asked her if she was feeling okay (not knowing the employee nor customer) because it was so bizarre.
It’s weird because people are going to have questions at this type of store. It could be an awesome store if the customer service was actually present. I just don’t understand how someone can run a business without providing proper customer service training and expectations. It’s just too bad!

Nearing the end of an art project, I investigated Hobby Lobby for various arts and crafts kits. What I discovered was fairly standard: an assortment of plastic model cars from numerous eras, cross stitch projects, and paint by number kits. Some of the prices seemed rather steep. For instance, a cross stitch by number project was around $ 40. I do not know how those kits are priced elsewhere, but it seemed a bit much.
My criticism of this store is lack of organization. Customers have to walk down each aisle to find anything. There are no over head signs indicating what merchandise is down each aisle. The signs at eye level on the shelves don’t help much either. Most of them just delivered sale information, not what is available down the aisle. I feel this issue really needs to be corrected.
The store is huge and contains a wide variety of crafts. What I noticed first was the vast array of fake foliage. As I traveled through the store, I thought the quality of the goods seemed high. In particular, the woodwork on the frames and artwork looked expensive. If you are planning a 1950’s retro room, you may find some interesting signs and sayings here. I also noticed lots of Christian sayings, such as Bible verses and other inspiration.
All the craft tools you need are here too. You can find paints, glue, stickers, and scrapbook materials, among other items. If you are a miniaturist, Hobby Lobby has a small collection of shrubbery for the outside of your doll house. I could not find any dollhouse kits or much in the way of furniture.
In all, I think Hobby Lobby is a fun place to browse and gain ideas for projects. Be sure to allot enough time to shop, since it is hard to find specific items.

I really love this Hobby Lobby! I always find what I’m looking for… and more. I had a great experience today with Glenn in the custom framing dept. I went today to pick up my order and noticed one of my framed prints seemed a tad crooked. He measured and saw that it was straight according to the measurements but that it did, indeed appear to look crooked. He opened up the frame, took off the back and everything and fixed it right there for me. He replaced the backing and sent me on my way. I told him that I appreciated the fact that he was willing to open it and fix it because I think that it was the actual print that I ordered from Etsy that was crooked and not their framing job. But, he wanted to make sure that it would look perfect when hung in our house. I appreciated his attention to detail and willingness to make sure his customer was happy. Thanks, Glenn!
I only wish Hobby Lobby had bigger shopping carts, it’s hard to shop with a kid or two in tow and have room for all of the fun things I want to buy. Although, I am sure my husband would disagree… the way he sees it, the smaller the carts, the smaller the credit card bills, lol!

Do not bring a non-​crafter here. They will likely hyperventilate upon entering. Otherwise, this is fun, big, and sometimes an inspiring place to walk through and even buy stuff at!
Generally, half the store is on «sale» at any time you visit, and that’s fun. 50% off candles & tin wall signs last time I visited. I now are the proud owner of an orange valenica scented candle and a nifty little tin sign reproduction from some place called «The Busted Knuckle Garage»…
I’ll be back… I have many projects on my back burner!

I read all the other reviews, and quite honestly, I had great customer service! I had a pleasant little experience towards the end of my encounter that I wished to share. I initially went to Office Depot because I was looking for something to carry magnetic signs I use occasionally on my car. When they’re not physically displayed on the vehicle, I needed to store them. I previously had them in a large Rubbermaid container in the trunk, but for some reason, they always got dog-​eared, and took several «smashing sessions» to flatten them out. Office Depot referred me to Hobby Lobby, and they spot-​on! I found probably 15 – 20 different types and styles of flat cases with handles, you know, the ones that artists normally carry their works to and from their studios. I located one that I thought would fit my magnetic signs, and after I got home, unfortunately it was much too large. So, I returned to the store, met two pleasant clerks who handled my refund, then re-​purchase of a right-​fitting case with a handle that is just great! Why did I give them four instead of five stars? Because of their antiquated check-​out procedures, an NO scanner for UPC’s on their products.
The «pleasant experience» was that one of the cases I selected did not have a price on it. I figured since it had a UPC on it, that the checkout clerk could scan it. I was wrong. I had to wait for a clerk from the art department to come all the way up to the register, go back to her department, then come all the way back to the register for my price. The checkout clerk politely asked if I would mind waiting while she checked out a few patrons in line behind me, and since I was in no rush, I said, «Go ahead.» It took three people to check out while I was waiting. However, EACH AND EVERY PERSON who knew that I was waiting behind me, personally thanked me for allowing them to go ahead, and the last one wished me a Merry Christmas! That whole thing really made my day, and I was happy to see that people waiting (a short time thanks to my patience) were pleasant, kind, and actually gracious. Where do you see that these days? Almost never.

I can’t even tell you how often I went to this store. My sister loves it and even worked there briefly as a teenager, and I would go there for any crafting need, be it scrapbooking, knitting, fabric, sketching, or whatever. The selection really is great and very rarely do I ever have to seek elsewhere for anything, especially since there are almost always sales and 40% coupons.
It wasn’t until last week that shit finally hit the fan. I had purchased a dress form (their last one at the time) at the store a while back, and when I got home, the thing was wobbly and unstable. I went back to the store at a later date just to pick up some random things and noticed they had 3 more in stock. I asked the cashier if I’d have any problems exchanging my defective one for a new one, even if I didn’t have my receipt. She thanked me for checking and said that no, I shouldn’t have a problem as long as they still have the same item in store.
I returned the next day with the wobbly dress form and asked to exchange it, only to have the manager (hiding behind the cashier’s wall, with only her head and folded arms just above it, like a coward) refuse to take it back because «the furniture guy that puts them together affirms that none of the dress forms were broken when assembled, so it was not broken at time of sale.»
I LIVE FIVE MINUTES AWAY. Are they saying it’s not possible that there may have been a defective piece loose inside the form that could have come loose simply via transportation? Or. .. that I’m a liar? It’s not like I took the thing and bashed it up and down the street — it was wobbly as soon as I removed it from my car!
I called their customer service and explained the dispute, hoping they could resolve it with the manager and make her take it back.
Not only did I not receive a call back (when I called them again, the guy claimed he had the wrong number…), but following up a few days later, all he did was awkwardly apologize and wish me better experiences in the future.
An empty apology with no attempt to rectify the problem — that’s certainly not enough to gain my business back.
As any savvy businessperson SHOULD know, the returning, loyal customer is FAR more valuable than the random one-​time customer. Fail.
Looks like I’ll be taking my business elsewhere.

Hobby Lobby is one of the better craft stores around. It’s less expensive than Michael’s Craft Store, and it offers more variety when compared to JoAnn Fabrics. The store is huge and has almost anything you could ever need to look for. It was the go-​to craft supply store of my sorority (Kappa Delta) in Bloomington, IL. We even found a small tank of helium for party balloons.
I recently visited the Westmont Hobby Lobby, and I must admit it was a bit hard to find an employee to ask a question. The one bad thing about such a big store is that it’s hard to find what you’re looking especially when aisles are not clearly marked. Hobby Lobby could use a lesson in wayfaring. On a lighter note, there are always great sales going on. Pull out your smartphone and look up Hobby Lobby on your browser and it’s easy to pull up coupons to use at the register. I was surprised that they didn’t make me have a printed out coupon. Hobby Lobby is tech friendly in that sense. Overall, I highly recommend Hobby Lobby for your craft needs.

Bad customer service… few employees… messy store… blahblahblah
The reason I come back, even with the same complaints as my fellow Unilocalers are the prices. The main items I buy at Hobby Lobby are scrap booking supplies. The stickers and embellishments are unbeatably priced! Along with stamps and ink pads. I am able to put up with the little headaches at this store to save some bucks on each item Im purchasing. As for the hours, I respect that they give their employees Sundays off and close the store. They must be doing something right because each time Ive visited the store is packed.

The first time I walked into Hobby Lobby, I was in love. I’m a HUGE crafter at heart, and this place has everything I need at fantastic prices! Their scrapbooking section is AMAZING, and if you keep your eyes open for deals, you can stock up on all the scrapbooking essentials at a great price, like I did!
So, why 2 stars? Probably the reason everyone else has given them low ratings… Their customer service is POOR! I can’t even tell you how many «hobby lobby runs» I’ve made in the past 6 months, and how very few words any of their employees have ever said to me. Probably could count them on 1 hand. Their hours are a HUGE drag (they close at 8), so I always have to go in the morning before work, which tends to be a «busier» time. I say «busier» because it takes at LEAST 15 minutes to get checked out… Since they aren’t open on Sundays, I always have to plan accordingly when I have a crafting project.
It’s just one of those places where I feel like, I, the customer, have to work with them… No cashier has ever said «thank you» after they rang me up, which wouldn’t bother me so much if they weren’t so cold to begin with. Their inconvenient hours are irritating for a busy person like myself. And finally, when you bring your items up for check-​out, you have to really weigh your options as to which line to enter, because you might get stuck behind someone who’s returning 20 items, costing you 30 minutes of your morning.
Hobby Lobby I realllly want to love, LOVE you, but I just can’t.

I went for the sales and it turned out not to be a bargain. Bought some paint brushes and a mat board. The lady in front of me must have pissed off the cashier because she was throwing the stuff into the bag. So when I get home I realize that the paint brushes escaped thru the hole the cashier made when she was having her fit. I sent a note from their website and they responded with, Thanks for letting us know and please continue shopping with us. F*%#@ YOU very much and please continue watching me shop somewhere else!